Flight delay compensation, all other EU airlines

peter_333

Jakeykinns wrote: »

Legally who does the compensation belong to?

Others have correctly pointed out that it is the passenger who is legally entitled to the compensation.

However, I can understand instances where it may ethically be correct to pass on some or all of the compensation to your employer, if it is your employer who is paying for your travel. For instance, if this was a cancelled flight (rather than delayed), and your employer had no choice but to rebook you on a more expensive flight at the last minute (maybe to ensure you still arrived at a meeting on time) then the question of who is entitled to compensation vs. who is deserving of compensation may start to play a role.

Justice13075

If a flight is cancelled the airline is duty bound to reroute you if not you can book your own flight and the airline has to pay the difference So if a company initially pays the difference then the company will get that back from the airline.

Justice13075

Jakeykinns wrote: »

Many thanks for such a quick response.

So, for example, others in my party had not applied for compensation. Is the company that booked our tickets legally allowed to claim for them and keep the money themselves?

Kind regards

No unless you all sign to give them permission to claim on your behalf.

peter_333

Justice13075 wrote: »

If a flight is cancelled the airline is duty bound to reroute you if not you can book your own flight and the airline has to pay the difference So if a company initially pays the difference then the company will get that back from the airline.

Good to know! I knew they were duty bound to reroute you, but I didn't realise they had to pay the difference if they couldn't. I guess in this instance, it is definitely only fair that whoever paid for the new and pricier flight gets compensated, rather than the non-paying passenger.

Is the airline also bound to compensate the difference in flight price if they are able to reroute you, but the time of the rerouted flight is unsuitable and you choose to cancel the booking? Are they still obliged to pay the difference for any new flight you book, even though you chose not to make use of their rerouting?

Justice13075

If the reroute was under similar conditions and you refused the flight I would say no but you would get a refund on the ticket. If the reroute was 2days 3days or even more and you refused the reroute and booked your own flight I would say yes.

JPears

333 - Article 8 of the regulation.
I'm currently taking easyJet to court for a cancelled flight I had to re-route. For some unknown reason they indicated they're going to defend. I waiting for the defence submission to see how they are going to defend.

JPears

Justice - the regulation does state what is convenient to the passenger. A loose term but clearly if you have to be somewhere to me that's what defines convenient.

Daisylou1

Delayed flight from Bristol to Milan, should have left 8.30am left 12.30pm due to plane not available. 14th May. Sent complaints through Resolver 17th May 2018, escalating to highest letter, still no response from Bmi. Not happy, disappointed with customer service or lack of it.

Justice13075

Firstly put your flight details into bottonline and euclaim. If they say you are due compensation google and download Vaubans guide read and then send Letter before action template on page 6. Goodluck

JPears

It could be that BMI don't recognise or respond to Resolver like Tui and KLM.