Flight delay and cancellation compensation, Easyjet ONLY

windmill26

We were delayed (in my book!).
We were ready to board and Easyjet told us to sit down again ,after that they kept changing the time of departure until very late in the evening when they told us to go to another gate on a different side of the airport do another check in and board that plane. We were scheduled to arrive at Gatwick in the early evening and we finally arrived around 11.30 at night.
I read the FAQs and the Regulation (261/2004) and I sent them to Easyjet in my emails,Ialso pulled them up on the extraordinary circumstances that they so love to use.Is my last resort a no win no fee? because they are not budging.

sandy103

Centipede100 wrote: »

I am starting this thread for those claiming flight delay or cancellation compensation from Easyjet.

Any posts regarding any other airline in this thread will be ignored (at least by me).

I have waited 5 months fro them to reply saying I am due nothing. Worst customer service I have ever experienced.

sandy103

Bit heavy reading, for me.

Vauban

sandy103 wrote: »

Bit heavy reading, for me.

Welcome to the club ...

(And don't wait another 5 months before making your next move!)

StickItToEm

Hi. Through this website I initiated a 'Delayed Flight' claim on 10th January 2014 with easyJet and am very pleased to say they settled on Monday 3rd February to the sum of 750 euros (250 each for my wife, son and myself). Great stuff. Thanx a lot Martin.

ps: Might I suggest that everyone gets in there using Martin's templates and related tools before it becomes a free-for-all with the greedy 'no win no fee' brigade. Best of luck all.

Hrisi

Hello, on 09.02.2014 I was supposed to travel from Sofia to Gatwick with flight number EZY8978. The flight was supposed to departure at 21:25, but after several delays the flight departures after 1:30am. I got an apology email from EJ stating "We would like to say sorry for the delay to your flight. Regrettably this was caused by a technical issue with the aircraft. "
Could you please tell me if I can make a claim and if yes, what should I say, thank you for your time

David_e

Hrisi wrote: »

Hello, on 09.02.2014 I was supposed to travel from Sofia to Gatwick with flight number EZY8978. The flight was supposed to departure at 21:25, but after several delays the flight departures after 1:30am. I got an apology email from EJ stating "We would like to say sorry for the delay to your flight. Regrettably this was caused by a technical issue with the aircraft. "
Could you please tell me if I can make a claim and if yes, what should I say, thank you for your time

Hello. Read the FAQs; it's a self help forum.

abetterfutureahead

We booked an easyjet holiday to Spain travelling out 07 April 2012 from Newcastle.
We checked in and went through to departures. Whilst in Boots another passenger received a text saying the flight had been cancelled and to return to the information desk. All passengers had to collect their baggage and queue at the information desk. As it was Easter week arranging alternative flights was a nightmare. Many other passengers had to accept alternative airports Bradford and Edinburgh being 2 offered.
We were offered the following Friday (Good Friday) or a refund which would take up to 14 days to arrive. We had to accept the alternative flight.
I did write to easyjet at the time but was offered nothing as way of compensation. Just "a so sorry letter"
I cant remember why they cancelled the flight but I don't think it was weather as people travelled to other airports.
Is there a way to find out why the flight was cancelled.

David_e

abetterfutureahead wrote: »

I cant remember why they cancelled the flight but I don't think it was weather as people travelled to other airports.
Is there a way to find out why the flight was cancelled.

Presumably if the weather had been that bad, you would have remembered. That aside, I'm not sure it matters why it was cancelled. Search the forum and read the FAQs

jebervic

Can anyone help me ?

We had 4 seats booked on an Easyjet flight to Paris from Luton, but because of the recent French air traffic control strikes our earlier flight was cancelled.

Easyjet called to say that the flight was cancelled, but offered to put 3 of the people from the booking onto a later flight, the original booking was for a 7am flight, but the later flight never departed untill 2.55 pm, they couldn't get one person onto the later flight and just cancelled the booking and refunded their outbound flight, which led to one person within the group being stranded ! This meant us booking a more expensive flight with BA from Heathrow and splitting the group.

Considering the trip was to Disneyland and our later flight was 9 hours later than original flight, we also lost a day at the park.

Can anyone tell me if we have a case for compensation? if so, how should we make that claim? and what can we expect to claim for?

Any help appreciated.