Flight delay and cancellation compensation, Easyjet ONLY

jcbeep

David_e wrote: »

In the real world, a credit card statement entry should suffice but it may prove different with EJ.

That's pretty much what I thought. Have countless receipts dating back months, but seem to have disposed of one that counts :mad:

jcbeep

jcbeep wrote: »

Hello, it's me again!

Following Vauban's helpful post the other day, I contacted Easyjet asking them to reconsider my claim for compensation.

Again, they are blaming the weather, but this time in London, rather than Bristol:

Having reviewed the circumstances surrounding cancellation of your flight, I see the rough weather had made us divert some flights to other airports. As these aircrafts could not reach the base airport due to this, they were unable to operate on their respective routes, your aircraft included. This was primarily caused due to the high winds that prevailed at London Gatwick and thus this cancellation has been termed extraordinary, as this was out of our reasonable control.

However, from originally saying "As we are a point-to-point carrier, we are unable to refund the taxi fare you took to another airport", they have now said "Please send us a scanned copy of the taxi receipt of your trip from Bristol Temple Meads to Cardiff, we will review it for reimbursement."

I hadn't even pursued my claim for additional travel costs incurred as a result of having to travel to Cardiff!

(Annoyingly, I seem to have lost my train ticket receipt, although I paid by card, so it will show on my statement - could this be a problem?)

Could anyone who understands this process better then me, possibly advise on what my next step should be?

I appreciate your assistance!

Can anyone help with what I should do next? Easyjet are insisting weather IS to blame for my cancellation (from BRS) on Xmas Eve:

"Having reviewed the circumstances surrounding cancellation of your flight, I see the rough weather had made us divert some flights to other airports. As these aircrafts could not reach the base airport due to this, they were unable to operate on their respective routes, your aircraft included. This was primarily caused due to the high winds that prevailed at London Gatwick and thus this cancellation has been termed extraordinary, as this was out of our reasonable control. "

Thanks in advance

batman44

jcbeep wrote: »

Can anyone help with what I should do next? Easyjet are insisting weather IS to blame for my cancellation (from BRS) on Xmas Eve:

"Having reviewed the circumstances surrounding cancellation of your flight, I see the rough weather had made us divert some flights to other airports. As these aircrafts could not reach the base airport due to this, they were unable to operate on their respective routes, your aircraft included. This was primarily caused due to the high winds that prevailed at London Gatwick and thus this cancellation has been termed extraordinary, as this was out of our reasonable control. "

Thanks in advance

I think Coby benson has mentioned this on another thread, you will not be able to claim on this as it was out of the airlines control. I suggest you search jet.com thread or others to find more info before giving up just in case I have seen it wrong.

richeyh86

Hi Everyone,

I am after some advice as I don’t really know where to start.

I was originally due to fly home from Aberdeen Friday night with Easyjet at 8pm, after waiting for them to deice the wings we were then informed that the pilot had been taken ill whilst waiting for the wings to be diced and they were looking for a solution. At 9pm they told us that they do not have a solution and the flight had been cancelled.

After getting into the terminal we were told the flight had been rescheduled for 10am the next day. Once we turned up at the airport the airport forgot to tow the aircraft across so did not board to the plane until mid-day. So in total it took me 16 hours to get onto a plane to take me home.

I understand that this was due to exceptional circumstances as they could not foresee the pilot falling ill on the flight; however, it took them 16 hours to get me on another flight. Would I be entitled to compensation?

Any help would be greatly appreciated.

Thanks,
Rich

razorsedge

'Exceptional' circumstances maybe, but not 'extraordinary'. Staff illness is inherent in running an airline and therefore not a defence.

Have a thorough read of the FAQ thread and make your own mind up about a compensation claim. Then post any further questions/details on the dedicated Easyjet thread.

razorsedge

You are also entitled to care whilst delayed. Hotel/meals/transport from/to airport whilst waiting for your delayed flight. If EJ did not pay for this at the time you can submit a separate claim using any receipts for payment you made yourself.

kex89

I was due to fly from Dalaman Airport in Turkey to Manchester on the 4th November 2013. On arrival we were told we had a 45 minute delay. After the plane eventually arrived over 1 hour late we were then told that there was a technical issue and that we would be delayed for at least 1 hour longer, to then be told we would not be flying unti 13:50 the next day. Altogether we were delayed for approximately 17 hours. The pilot actually spoke to all of the passengers and told us we would all get compensation (and a high rate at that due to the considerably lengthy delay) We were then transferred to a hotel as it was a night flight. I called Easyjet a number of times on my return for them to eventually tell me that we would not receive ANY form of compensation as Easyjet saw the technical fault as an 'extra ordinary issue' It was actually a problem with the air-conditioning system. I cant help but feel that Easyjet are looking for a way out of paying their passengers what they are entitled too as i cannot see how a fault with the aircraft can lye with anybody else other than the airline. I have written to Easyjet but just to hear the same response. I read another post about someone in a similar position and they took the matter to court and won. Anybody have any ideas on what i should do or has anybody been in a similar position? Many thanks

JPears

You will find possible answers on the Easyjet thread, as the stickie at the top of the forum board suggests.

JPears

Bumped for the benefit of newbies who cannot be bothered to scroll down the page and start yet another new thread......

datlex

A few years back I flew between Newcastle and Stansted on Easy Jet on a number of occasions. At the time I had a couple of delays. At the time, I was not aware I would get compensation and as such did not keep the copies of the bookings/ boarding cards. I previously spoke to EasyJet who gave me some booking references. At the time they were supposed to email me copies of the bookings but have not. I have email customer services at Easy Jet asking them to send me copies again of the bookings. I have the list of flights I caught with them. At least 1 is confirmed as over 3 hours delay on the flightstats website, though no reason is showing for the delay.



Forgot to add I have moved since the original flights. Do I need to provide the airline with both my old and new addresses for the claim?

Does anyone know where I can find out the reason for a delay? I can then tell if it is worth putting in a claim.