Flight delay and cancellation compensation, Easyjet ONLY

Vauban

I think flights from the Channel Islands might be covered by dint of their membership of the European Economic Area (others may know). But regardless as easyJet is a European airline you're definitely covered.

Gareth57

I have just written to Easyjet regarding and almost 4 hr delay on a flight from Rome to Gatwick in March 2011. They have claimed an "extraordinary reason" as a technical fault beyond their control. My reading of the information I've seen so far is that this is not a valid "extraordinary" reason and have informed them of this. I have yet to receive an answer but anticipating a further negative response what should my next step be?

David_e

Gareth57 wrote: »

what should my next step be?

Read the FAQs and follow the very detailed guidance offered there.

Mofojojo

Hi all, I was wondering how long have any of you had to wait for a response from Easyjet? I sent an email to them on 10th December regarding the delay detailed below using the template. I received an email the following day to say they had not yet received a disruption report for the flight as it was so recent but would get back to me within 5-7 working days, which they did not. I then emailed them again to ask for a response and I was told it had been passed to another department and they would be in contact as soon as possible. That was on the 23rd of December. So I have still not actually received a response as to whether they will compensate me or not and I'm wondering if this is the way Easyjet usually are?

Mofojojo wrote: »

I am looking for a bit of advice on my flight which was delayed on Friday night. My friend and I were flying from Belfast to Manchester and after going through security with hand luggage, discovered that our flight was delayed for an hour and 40 minutes. As time went on, this increased and as a result we were approximately two and a half hours delayed. We were given £3 vouchers for food, however at this stage only Starbucks and the bar was open which limited what you could buy.
Eventually we boarded the plane to realise a number of people had used the delay time to have drinks in the bar. This resulted in a number of very rowdy people who were warned by the staff to calm down and be quiet because they were upsetting others and caused a further delay etc. we were informed by the pilot there had been problems with the plane earlier in the day which caused our flight to be delayed. we eventually took off and were told we would arrive at 00.13, just under 3 hours delay.
We arrived in Manchester to be told that the technical problem had happened again and the pilot was not able to let us off the plane as he couldn't shut down the engines as normal. As a result we then had to wait on huge plane for another approximately 20 minutes until the door opened, while listening to the rowdy people complain that they wanted off. We we're at the back and one of huge last to exit the plane arriving in the terminal at 00.40. 3 hours 20 mins late.
According to Easyjet.com, we arrived at 00.13, flightstats.co.uk say 00.20, does this seem like we would have much of a case for compensation as the flight appears to have landed before 3 hours but we were unable to depart due a problem they already knew about?
Any advice would be appreciated.

David_e

Mofojojo wrote: »

So I have still not actually received a response as to whether they will compensate me or not and I'm wondering if this is the way Easyjet usually are?

I'm not sure whether Easyjet are better or worse than other airlines but I am not surprised at a wait of one month (so far), including the Christmas period. You either have to wait until they get round to responding or show you mean business by issuing NBA and then taking action.

Mofojojo

Thanks for the advice as I wasn't sure of the usual timescale as it isn't always mentioned in posts.

alexfdz

Hi all,

We were affected by the Gatwick/Easyjet apocalypse last xmas. On 24th December, after 14 hours of delay, our flight was cancelled. Finally we got a replacement flight for the 27th.

After carefully reading forum/posts/news I'm still wondering if we can claim or not. We suffered a 14hrs delay, but got a replacement... the storm was an extraordinary circumstance, but was not the cancellations main reason.

Any kind of advice/opinion could be really helpful.

Regards,

Caz3121

alexfdz wrote: »

Hi all,

We were affected by the Gatwick/Easyjet apocalypse last xmas. On 24th December, after 14 hours of delay, our flight was cancelled. Finally we got a replacement flight for the 27th.

After carefully reading forum/posts/news I'm still wondering if we can claim or not. We suffered a 14hrs delay, but got a replacement... the storm was an extraordinary circumstance, but was not the cancellations main reason.

Any kind of advice/opinion could be really helpful.

Regards,

The issue was outside of the airlines control so no EU compensation although you can claim reimbursement of refreshments etc from EasyJet if they did not provide - if you look at the Gatwick Airport website they will give £100 in shopping vouchers to those with cancelled flights. Also you can try your travel insurance

http://gatwickairport.tumblr.com/post/71742928429/london-gatwick-to-offer-gesture-of-goodwill-to

jcbeep

Hello, it's me again!

Following Vauban's helpful post the other day, I contacted Easyjet asking them to reconsider my claim for compensation.

Again, they are blaming the weather, but this time in London, rather than Bristol:

Having reviewed the circumstances surrounding cancellation of your flight, I see the rough weather had made us divert some flights to other airports. As these aircrafts could not reach the base airport due to this, they were unable to operate on their respective routes, your aircraft included. This was primarily caused due to the high winds that prevailed at London Gatwick and thus this cancellation has been termed extraordinary, as this was out of our reasonable control.

However, from originally saying "As we are a point-to-point carrier, we are unable to refund the taxi fare you took to another airport", they have now said "Please send us a scanned copy of the taxi receipt of your trip from Bristol Temple Meads to Cardiff, we will review it for reimbursement."

I hadn't even pursued my claim for additional travel costs incurred as a result of having to travel to Cardiff!

(Annoyingly, I seem to have lost my train ticket receipt, although I paid by card, so it will show on my statement - could this be a problem?)

Could anyone who understands this process better then me, possibly advise on what my next step should be?

I appreciate your assistance!

David_e

jcbeep wrote: »

(Annoyingly, I seem to have lost my train ticket receipt, although I paid by card, so it will show on my statement - could this be a problem?)

In the real world, a credit card statement entry should suffice but it may prove different with EJ.