Flight delay and cancellation compensation, Easyjet ONLY

Vauban

And Sarina's post illustrates why the airlines behave as they do. Because although we know she has a claim, she's convicted she hasn't.

sarina31

Vauban wrote: »

And Sarina's post illustrates why the airlines behave as they do. Because although we know she has a claim, she's convicted she hasn't.

I feel that Easyjet have been unjust regarding my claim, after all, it was not my fault they took so long to organise a replacement plane and crew, but the technical issue is on the list of extra ordinary circumstances.


I would value your opinion as to whether I should appeal to Easyjet or should I write directly to the European Aviation to complain about their response????

Vauban

sarina31 wrote: »

I feel that Easyjet have been unjust regarding my claim, after all, it was not my fault they took so long to organise a replacement plane and crew, but the technical issue is on the list of extra ordinary circumstances.

I would value your opinion as to whether I should appeal to Easyjet or should I write directly to the European Aviation to complain about their response????

The list has no basis in law, Sarina. It is a draft document with no standing: senior judges have dismissed it.

I don't think you should write to easyJet. And I don't know who "European Aviation" is.

Based on what you've written, I think instead you should write to a NWNF company, and see if they will take this to court for you (for about 30% of any win).

sarina31

Vauban wrote: »

The list has no basis in law, Sarina. It is a draft document with no standing: senior judges have dismissed it.

I don't think you should write to easyJet. And I don't know who "European Aviation" is.

Based on what you've written, I think instead you should write to a NWNF company, and see if they will take this to court for you (for about 30% of any win).

Thank you for your reply, it is greatly appreciated. [EMAIL="I@m"]I'm[/EMAIL] sorry, I meant, do I complain to the European Consumer Centre or to the regulator in the departure country?

Zissi

sarina31 wrote: »

Easyjet have been very quick to respond to my flight delay compensation claim.


I am sorry to hear about your flight delay dated 16th. March 2013.
The aircraft was suppose to depart on time, however last minute the aircraft sustained significant damage due to water servicing truck turnaround at Manchester and removed from service and this was to ensure the safety of passengers due to which we had to arrange replacement plane.
We try our best to minimise delays but there are circumstances which are beyond our control. This technical reason is considered as extra ordinary circumstances.
Therefore we are unable to offer you any compensation.

This is very similar to circumstances a family member experienced. They were refused initially but after contacting the CAA (as per info at the beginning of this thread) the CAA contacted EJ and, eventually, EJ responded " I can confirm you that the reasons of the delay suffered were non-extraordinary.

The flight was delayed due to a technical failure that triggered that the Cabin Crew would be out of hours. Hence, the flight was diverted to Milan Malpensa to change the Cabin Crew for the rest of the flight."
I hope this might help, don't give up.

sarina31

Thank you all for your support. I shall proceed with this claim.

sarina31

kersh123 wrote: »

3 of us were delayed 4 hours, from palma to manchester in march 2013. They say in there letter back to me that it was delayed for Technical reasons outside our reasonable control.
The aeroplane on the way out to palma was reversed into by a vehicle carrying water, it was all over the manchester evening news. I got an email apologising from easyjet the next day. Should I take them to court

I was on this same flight and I am proceeding with my claim against Easyjet, despite them rejecting my initial compensation claim due to the same reason they have given you. The flight crew on our journey from Palma apologised to passengers regarding the delay explaining that although a replacement plane had been flown from Liverpool to Manchester, the original flight crew were then out of their hours and the crew bringing us home had to be brought in from their homes, they also apologised for the lack of refreshments on board. They were superb in bringing us all back home to a very snowy murky Manchester. How ever, in my opinion, Easyjet should have had a standby crew readily available. Good luck, I am certainly not giving up on my claim.

Benjamino

Easyjet allege that a 2010 flight I was on was delayed by 2 hours and 56 minutes. I tried the link provided by this website and could not get a definitive answer on what the delay actaully was (perhaps user error on my part!). I am looking for guidance on how to confirm the actual delay. Given it is so close to 3 hours I am not inclined to accept what Easyjet say without challenge/investigation.

windmill26

Hello,I have been dealing with Easyjet regarding the following delayed flight for a year.This is the latest email they sent me;
"Having checked your records in detail, I see that you had initially booked flight EZY5136 from Barcelona to London Gatwick on 26th January 2010. Due to the delay for 5 hours and 15 minutes you had received a free transfer of your flight to EZY 5140 (which was not delayed). As per our records, the flight EZY 5136 was delayed due technical reasons (problem with the hydraulic pump) which, as per the EU law, is termed as Extraordinary reason. Also, please note that you had not travelled on the delayed flight, but took a free transfer to the next available flight. Unfortunately under these circumstances, as per the EU law, there would be no compensation offered"
Now...I can be wrong but I didn't have much choice in the matter of the "free Transfer" ,we were left at Barcelona Airport waiting without explanation why our flight was delayed and we had to come back home...I am a bit confused! Any advice?

David_e

windmill26 wrote: »

Any advice?

So were you actually delayed?

Anyway, read the FAQs and the Regulation (261/2004).

windmill26 wrote: »

... delayed due technical reasons (problem with the hydraulic pump) which, as per the EU law, is termed as Extraordinary reason.

That's basically a lie!

windmill26 wrote: »

Unfortunately under these circumstances, as per the EU law, there would be no compensation offered"

Another lie!