Flight delay and cancellation compensation, Easyjet ONLY

David_e

jebervic wrote: »

Can anyone tell me if we have a case for compensation? if so, how should we make that claim? and what can we expect to claim for?

FAQs - it's all there.

jebervic

David_e wrote: »

FAQs - it's all there.

Is it though? it looks as clear as mud to me, is it extraordinary circumnstances?

they failed to rebook one passenger on a flight and had to rebook with BA at more expense.

And the time lost

Try as I might, the various pieces of information seem to be confusing and unclear.

Caz3121

jebervic wrote: »

Can anyone help me ?

We had 4 seats booked on an Easyjet flight to Paris from Luton, but because of the recent French air traffic control strikes our earlier flight was cancelled.

Easyjet called to say that the flight was cancelled, but offered to put 3 of the people from the booking onto a later flight, the original booking was for a 7am flight, but the later flight never departed untill 2.55 pm, they couldn't get one person onto the later flight and just cancelled the booking and refunded their outbound flight, which led to one person within the group being stranded ! This meant us booking a more expensive flight with BA from Heathrow and splitting the group.

Considering the trip was to Disneyland and our later flight was 9 hours later than original flight, we also lost a day at the park.

Can anyone tell me if we have a case for compensation? if so, how should we make that claim? and what can we expect to claim for?

Any help appreciated.

It sounds like you would have a fight on your hands here. No compensation is due from the airline when the delay is caused by ATC strike so nothing from the airline for the 3 that were put on the later flight apart from reimbursement of refreshments if these were not provided. You could check your travel insurance and see what it may cover but normally that is only after 12 hours

For the 4th person, if they are any time accepted that their ticket would be refunded and cancelled then there would not be a claim. You would be looking to prove that the airline refused to reroute and a refund was never accepted, then there may be a chance of getting the difference back between the old and new ticket.
If the 4th person agreed to a refund then the only option would be to see what the travel insurance offers

jebervic

Caz3121 wrote: »

It sounds like you would have a fight on your hands here. No compensation is due from the airline when the delay is caused by ATC strike so nothing from the airline for the 3 that were put on the later flight apart from reimbursement of refreshments if these were not provided. You could check your travel insurance and see what it may cover but normally that is only after 12 hours

For the 4th person, if they are any time accepted that their ticket would be refunded and cancelled then there would not be a claim. You would be looking to prove that the airline refused to reroute and a refund was never accepted, then there may be a chance of getting the difference back between the old and new ticket.
If the 4th person agreed to a refund then the only option would be to see what the travel insurance offers

Thank you very much !

len49

I'm sitting in Malaga and looks like my wife and I are in for an Easy jet flight delay back to Glasgow this afternoon. At the minute they're saying 2.5 hours delay but l guess it could end up past the 3 hour mark.

Any tips on what I should look for in the way of proof of explanation from easyjet should we go over the 3 hour time frame.

Cheers
Len

Ich_2

Bear in mind that the handling agents at Malaga may not know the exact reason and will just give an excuse. The crew may know better

111KAB

len49 wrote: »

I'm sitting in Malaga and looks like my wife and I are in for an Easy jet flight delay back to Glasgow this afternoon. At the minute they're saying 2.5 hours delay but l guess it could end up past the 3 hour mark.

Any tips on what I should look for in the way of proof of explanation from easyjet should we go over the 3 hour time frame.

Cheers
Len

Right to care - meals/refreshments in reasonable relation to waiting time, two free calls or emails.
Delay - Written explanation of 261/2004 and reason for your delay. Remember 3 hours delay relates only to arrival time at Glasgow and not departure from Malaga.


EU directive says you should be issued with one of these (but they are never issued!) and they should be at the check-in desk >

batman44

111KAB wrote: »

Right to care - meals/refreshments in reasonable relation to waiting time, two free calls or emails.
Delay - Written explanation of 261/2004 and reason for your delay. Remember 3 hours delay relates only to arrival time at Glasgow and not departure from Malaga.


EU directive says you should be issued with one of these (but they are never issued!) and they should be at the check-in desk >

No, they don't want to give you one of them!:rotfl:

socrates1882

len49 wrote: »

I'm sitting in Malaga and looks like my wife and I are in for an Easy jet flight delay back to Glasgow this afternoon. At the minute they're saying 2.5 hours delay but l guess it could end up past the 3 hour mark.

Any tips on what I should look for in the way of proof of explanation from easyjet should we go over the 3 hour time frame.

Cheers
Len

Hi Len,

Is this flight number U26862? If so, i'll try and get some info on where your plane is.

Ich_2

Remember 3 hours delay relates only to arrival time at Glasgow and not departure from Malaga.

The outbound flight is just climbing out of Glasgow, 2hr 50min late