Flight delay and cancellation compensation, Easyjet ONLY

cayennepepper

Hi everyone, I submitted a claim with Easyjet in August 2024 when my flight was not only delayed but diverted to a different airport 350 miles away from the destination at midnight (!!) and I was left to find last minute accommodation with 4 small children in tow. Easyjet did not reply to my claim. I re-submitted the claim 6 months later and after another 6 months finally Easyjet contacted me saying that they had changed the way claims are submitted and asked me to re-submit using the new format. Which I did. That was 6 months ago and still no one has looked at my claim! I have emailed right left and centre and phoned customer services with no luck (left hanging for hours), what do I do now? I can't go to the Aviation ADR unless there is a dispute so I am stuck. Thank you.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81864964#Comment_81864964

You very much can go to AviationADR if the airline hasn't responded meaningfully within eight weeks (don't get hung up on the word 'dispute'):

To be eligible to make a complaint against an airline/airport you must have already complained to that airline/airport directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute.

https://www.aviationadr.org.uk/complaints-we-can-deal-with/

Westin

https://forums.moneysavingexpert.com/discussion/comment/81864964#Comment_81864964

Something has clearly gone awry. Settlement or contact regarding your claim should not have taken this long.

Here is information on how to claim. https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations.

There is a different claim process for claiming back expenses following a delay or diversion to a claim for monetary compensation under UK261.

Easyjet have aways required claims to be made online via their claims forms. This needs to be the process to follow. Resolver or a letter by post is not the way to go.

I would resubmit your claim using the process on the link.

cayennepepper

Thank you Eskbanker and Westin, that is the link I used, they did not come back to me. I will contact Aviation ADR.