Flight delay and cancellation compensation, Easyjet ONLY

leylandsunaddict

What day was it? Saturday or Sunday? Lanzarote is in the province of Las Palmas. 

pt1004

It was saturday evening, and i thought las palmas was gran canaria

Justice13075

Have you checked the flight checkers yet?

leylandsunaddict

pt1004 said:

It was saturday evening, and i thought las palmas was gran canaria

Las Palmas de Gran Canaria is the capital of Gran Canaria, but Las Palmas is also a province, like Santa Cruz de Tenerife is. All the islands fall under one of those 2 provinces. Lanzarote is under Las Palmas province. 

leylandsunaddict

Why the flight returned to LGW I don't know, but I would image it was turned around by ATC. There was at least 5 flights cancelled on the Saturday. Some got as far as being diverted to Faro before returning back to the UK. The airport did close on Saturday evening but sure of exactly when, so maybe ATC/Aena/EZY took the decision to return to LGW based on the fact they may not have been able to land, and if they could they probably wouldn't be able to take off again. Of course ACE has the added disadvantage of being hampered if the wind is blowing in the "wrong" direction and visibility is restricted. It only has ILS on runway 03.

pt1004

Well saftey first is always a priority, no exceptions. Just wondering why it was only easyjet.
Havent checked yet, but i have put the claims anyway.
What i need to sort out somehow is prove the due care easyjet provided was  not adequate. 6 days later is not acceptable, when there was earlier flights to alternative airports available. But its easyjet holidays that is the problem. They say they only check the flights to original destination. And once accepted would not change. This might not now be the right forum for this

leylandsunaddict

I don't know how Aena/ATC make decisions about who to tell to divert. EU claim, which is the most realistic one says no compensation due. It was down to the weather and beyond the control of the airline. Whether or not easyJet Holidays did all they could I don't know. Perhaps you should be persuing them for that by means of a holiday complaint, or even the airline for insufficient "duty of care", not pushing the airline for EU261 compensation which is not due. The are two separate companies. 

pt1004

Well, no suprise, i did not get the compensation. So i will now pursue via a complaint about easyjet holidays. Its a bit of an odd one i suppose as the actual holiday before the flight home was great, it was from the cancelled flight it all went wrong. Is there another forum section on here dedicated to holiday complaints.
Thanks for your help so far

Justice13075

pt1004 said:

Well, no suprise, i did not get the compensation. So i will now pursue via a complaint about easyjet holidays. Its a bit of an odd one i suppose as the actual holiday before the flight home was great, it was from the cancelled flight it all went wrong. Is there another forum section on here dedicated to holiday complaints.
Thanks for your help so far

Have you checked euclaim and bottonline? if not do it now

Ricky43

Anyone any idea how to get a refund from Easyjet for a cancelled flight. There is now no webchat and they are not answering the phones as you get cut off after the long  message . I have sent an email and filled in the Contact form which says wait 28 days for an answer!!