Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

MAPenfold said:

Hoping for some quick advice to help out my son who's stuck in Amsterdam.

Easyjet flights home for this evening are cancelled, not surprising really given the weather. I understand that this is an exceptional circumstance and not expecting any compensation for this.

However I understand that they have a responsibilty to sort out accomodation, rebook flights etc

As the flight was cancelled well in advance, my son is not at the airport but having no luck with getting hold of EasyJet.

The issue is that the first flight that appears to be available for rebooking is on Tuesday. Can he ask to be rebooked on the Eurstar leaving tomorrow? He's already rebooked his hotel for tonight. Will this be covered by Easyjet as they are unable to fly him home sooner, or do Easyjet have to book accomodation.

Thanks for any advice

What happened? how did he get back?

Dansam

Justice13075 said:

lewisfan26 said:

glentoran99 said:

Mark1988 wrote: »

I had a flight from Bristol to Newcastle cancelled last night. Easyjet have refunded my flights.

Where do I stand with regards to claiming back losses from hotel accommodation cancellation?

you cant, not from the airline anyway, your travel insurance should cover it though, although if you ask nicely they might give yuo a goodwill payment, they have been known to do that

My (Nationwide FlexPlus, MSE-recommended) travel insurance won’t pay up because the flight was cancelled in advance without first being subject to a delay. They say I should either have been able to find alternative travel, or that the airline should pay. Alternative travel was only offered 2 days later, and would have missed 2/3 of the holiday (it was just a long weekend and I couldn’t change my return flight). I’ve submitted my claim to easyjet but don’t hold out much hope. Any suggestions? Anyone else think that easyjet shouldn’t be able to claim extraordinary circumstances when cancelling SO many flights so far in advance? Plenty of other flights took off from Gatwick yesterday, and they cancelled most of today’s too !

What have glentoran99 and Mark1988 have to do with your post?. You also need to give a lot more info like flight details of the cancelled flight, why was it cancelled? Were you offered rerouting?

I had a flight cancelled by EJ last year due to baggage handlers strike. They refused several times to reimburse me for the cost I had to get my family home. Their reason being they had offered an alternative flight (3 days later) and that as it was an “Extraordinary occurrence” they were not liable for compensation. 

If you google airline arbitration, there is a company that most airlines have signed up to including EJ that will investigate the complaint and their ruling is binding. They only charge £25 if you don’t get any reimbursement.  Note. Don’t use compensation in your complaint. It infers that you are after monies in addition to what it actually cost you. In my case that was the BA flight from Pisa to LHR and the car hire to get from LHR to my home in Wales. There was also the additional parking cost for my car at Bristol airport. Total £1740,.00

They looked at my case, wrote to EJ, they again refused claiming I wasn’t entitled to compensation. I argued that I wasn’t claiming compensation just reimbursement for the cost of getting my family home, as they have a duty of care to do so within a “reasonable time”. This is usually accepted as within 24-36 hours. 

I hope this helps

Barking_Dogs

Sorry if any of this is repeated but I'm getting desperate,
EasyJet flight cancelled from Rome to Bristol because of the storm.  I got no notification from the airline, it was only when I was wandering round the colosseum that the taxi firm texted me to tell me flight was cancelled.

This was at about 1pm & was due to fly at around 8pm.

I could not get through to EasyJet - there must have been 10s of thousands of others trying to get through.  Checked their app for alternative flights back to the UK - nothing available within 48 hours to Bristol or any of the London airports.

So I had to make an executive decision and booked myself on a KLM flight via Amsterdam at a cost of £485.

I assumed I would be able to claim this back but now Easyjet are telling my they should have first tried to put me on another Easyjet flight back to UK within 48 hours before agreeing to me using another carrier.  

Surely that can't be right - how was I supposed to contact them when their lines were jammed?  

They left me totally in the lurch and I had to wing it to get myself home in time for an important meeting on Monday am.  As it happens, I got back into Bristol 10 minutes earlier than I would have had I taken the cancelled flight so I'm probably not even entitled to any compensation for a delayed arrival although it ruined the rest of the day as I had to rush to the airport 4 hours earlier than I was due to.

Can anyone kindly point me in the right direction?

JPears

Did you complete the webform for additional expenses (not compensation claim, which is a diferent form) on the easyjet website?

What they are saying is rubbish.

But you are not due compensation, just the additonal costs of re-routing.

Barking_Dogs

JPears said:

Did you complete the webform for additional expenses (not compensation claim, which is a diferent form) on the easyjet website?

What they are saying is rubbish.

But you are not due compensation, just the additonal costs of re-routing.

Yes, thanks - the original call centre advice was wrong.  I've now spoken to somebody else at EasyJet who has told me I should be entitled to a full refund.

I will be able to do that when LastMinute.com send me an invoice which takes 5 days to generate for some reason completely unknown to me in this digital age!

tryin

Hi. I had a easyjet flight into luton on the 16th, but they cancelled the flight because of the storm. All other airlines were still flying into luton, only easyjet flights were cancelled. They said they took their own decision because of safety concerns. Can I get compensation?

legal_magpie

What happened after the flight was cancelled?  Were you rerouted, delayed, put on next flight, given hotel accommodation etc?  tell us more

tryin

I was put on a flight the next day. Was offered hotel but didn't take it. Obviously, I arrived more than 3 hours late.... And I missed a clas I was supposed to give that day.
The point is that they cancelled because of safety, but that was their own decision which no other airline took.

legal_magpie

Put your flight details into EU Claims and Bott online and see what they say.

JPears

Did they offer to re-route you on another airline? No, I though not.

For future reference you have the right to re-routing on a flight that is convenient to you, at the airlines expense.

You may have a case if no other airlines cancelled their fights into Luton.

Have you submitted a compensation claim?