Flight delay and cancellation compensation, Easyjet ONLY

Caz3121

Twotone2 wrote: »

As your flight delay was less than 3hours, you are unfortunately not eligible for compensation under article 7 of EC261/2004.

flightaware shows a delayed arrival of 2 hours and 18 minutes so this is under the 3 hours required for compensation
there is a risk with separate tickets (last time I did separate tickets via Gatwick I had the choice of 3 hours or 8 hours....I am quite risk averse so went for 8! - I would have ideally chosen 5 hours had been an option but it wasn't)
hopefully the travel insurance will help

Twotone2

Justice13075 wrote: »

If your delay at your destination was less than 3 hours you are not due compensation. That would be London Gatwick. As Cas3121 says this is if it was two separate tickets.

Thanks, yes I fully expected them to reject the compensation claim however the reason for raising a claim was to obtain the details of the delay from EJ which my insurer has asked for.

I called the insurer this afternoon and explained that trying to obtain that information was almost impossible as EJ refuse to communicate other than by standard email/web enquiries so the guy advised me to send all of my paperwork along with the completed claim form and they'll try to speak to EJ regarding the delay but he did say that sometimes EJ won't even speak to them either.

I did receive this below yesterday from EJ so they might eventually let me know why the flight was delayed but as far as I'm aware based on emails received last week from both EJ & BA warning us that the flights might be delayed because of industrial action in France in fact the pilot on the EJ flight told us over the PA that the flight would be flying over Ireland in order to avoid French airspace and you can see the flight route on the flight aware web site.

Thank you for contacting us and for submitting a claim under EC261/2004 regulations.

We are sorry for your recent experience due to a cancelled or delayed flight.

Now that we have your claim, our specialist assessment and legal team will be collating the information required to classify the flight under EC261/2004 regulations. Once we have completed our investigations we will get back to you with the outcome – this will be within the next 28 days.

Twotone2

This email was sent by BA last Friday advising of possible delays and EJ's flight tracker contained two messages relating to the same issues however they have since disappeared from the APP.


Booking Reference: N*****

Dear MR C**********

We would like to share some important information with you about your flight tomorrow.

Due to planned industrial action by French Air Traffic Control on 7th December, expected to affect flights to and from France as well as those flying in and around French airspace, your flight tomorrow may be subject to a delay. Our teams will be working hard both overnight tonight and throughout the day tomorrow to minimise any disruption to our services, however we would like to apologise in advance if your journey is affected.

As we will be working to achieve an on-time departure, please arrive at the airport for your flight’s scheduled time and monitor the airport information screens.

If you have an onward connection as part of a through ticketed journey and are at risk of missing your next flight, please be assured our teams will be looking to rebook you on the next available service.

Thank you for your patience and understanding, we look forward to welcoming you onboard.

British Airways Customer Service

Missymoo2

Just a quick update.

Had an email from Bott saying Easyjet are not playing ball so they are taking it to Adjudicator.

Looks like we will be waiting a while

I will update with further information when we hear back.

AmyM31

Just looking for some advice on how to proceed with a claim. We were due to fly from Manchester to Keflavik on Thursday 9th January at 7.45 am. Approx. 12 hours before the flight we received an email to say that we were delayed until 4pm, we were advised this was due to the ‘weather’ in Keflavik. There were some delays in Keflavik, however the airport was still operating and number of flights landed/took off. At 3.20pmish we were called for boarding, Easy jet started processing boarding passes and final boarding was called. Shortly after this we were told that we were not boarding and to attend the information desk, I attended the info desk and we were sent back to board the flight. We were then all sent back to the information desk and advised to wait 2 hours, until 6pm for a further announcement. At 6pm the airline announced that we had an overnight delay until 9am the next day. We then checked in at the hotel at 9pm. We then returned to the airport for a 9am flight the following day, which was scheduled after another Easy Jet flight to Keflavik. The plane and crew were a rescue flight sent from London.

Some issues that I have with this delay are:

There was another Keflavik flight delayed with Iceland Air as it was not at Manchester, however once the aircraft arrived in Manchester it turned around and took off at 6pmish. Some passengers were told that the further delay was due to cabin/pilot issues. My insurance letter also claims weather and cabin crew welfare issue. I can’t deny the weather wasn’t windy, however it is common with the destination and the airport was operational. 5/6 Easy Jet flights landed with small delays on Thursday 9th, ours was the only one cancelled and rescheduled. In addition to this we had another overnight delay on Monday 13th due to the weather, we were not informed of the delay in advance despite other airlines moving their flight times and Easy Jet landed the same Manchester to Reykjavik flight in 70 mph winds.

I have contact with some passengers who have already had their claims rejected due to Easy Jet claiming the ‘weather’ was the issue. I believe it was more of an operational and incompetence of the airline to fulfil the route in expected weather conditions.

Angela96

I am hearing from the WhatsApp group of passengers on the flight that easyJet don't respond to Resolver:mad:

Hmn028

Hi Amy,


I was in a similar position, as I was supposed to be on the flight from Reykjavik to Manchester on the Thursday the 9th of January. I dare say when you had your flight rescheduled for the next day, you probably passed us all waiting to board the flight back to Manchester.



Having been in Reykjavik myself I could vouch for how severe the weather was, as it was quite horrendous. However, by the time of our scheduled flight (And presumably the time that you were estimated to arrive in Reykjavik) the storm had settled down and other planes were taking off. I noted that EasyJet flights from Reykjavik to Bristol and Reykjavik to London actually managed to take off around the time that the Manchester flight was scheduled to leave Reykjavik.


This was also a direct quote from the EasyJet website when I checked it for updates on the flight (It had just been cancelled at the time): 'We were hoping that we would be able to fly you to your destination today but due to poor weather conditions in Keflavik and a crew member being unable to operate your flight, it will now be delayed until tomorrow'.



Therefore whilst the weather was a contributing factor, and I am sure it did not make it easy for the pilots, other EasyJet flights to England did fly on that day at the same time as the Manchester flight and I believe that the weather is being used as a scapegoat.


Of course EasyJet have rejected my compensation claim, but I am hoping to contact them via email to appeal this. However, I am also considering to take it to an Alternative Dispute Resolution, as Martin Lewis explains on his website.



Have you or any other passengers on here encountered this issue, with this specific flight or others? And if so, what is the best way to move forward with this?


Thanks!

AmyM31 wrote: »

Just looking for some advice on how to proceed with a claim. We were due to fly from Manchester to Keflavik on Thursday 9th January at 7.45 am. Approx. 12 hours before the flight we received an email to say that we were delayed until 4pm, we were advised this was due to the ‘weather’ in Keflavik. There were some delays in Keflavik, however the airport was still operating and number of flights landed/took off. At 3.20pmish we were called for boarding, Easy jet started processing boarding passes and final boarding was called. Shortly after this we were told that we were not boarding and to attend the information desk, I attended the info desk and we were sent back to board the flight. We were then all sent back to the information desk and advised to wait 2 hours, until 6pm for a further announcement. At 6pm the airline announced that we had an overnight delay until 9am the next day. We then checked in at the hotel at 9pm. We then returned to the airport for a 9am flight the following day, which was scheduled after another Easy Jet flight to Keflavik. The plane and crew were a rescue flight sent from London.


Some issues that I have with this delay are:

There was another Keflavik flight delayed with Iceland Air as it was not at Manchester, however once the aircraft arrived in Manchester it turned around and took off at 6pmish. Some passengers were told that the further delay was due to cabin/pilot issues. My insurance letter also claims weather and cabin crew welfare issue. I can’t deny the weather wasn’t windy, however it is common with the destination and the airport was operational. 5/6 Easy Jet flights landed with small delays on Thursday 9th, ours was the only one cancelled and rescheduled. In addition to this we had another overnight delay on Monday 13th due to the weather, we were not informed of the delay in advance despite other airlines moving their flight times and Easy Jet landed the same Manchester to Reykjavik flight in 70 mph winds.

I have contact with some passengers who have already had their claims rejected due to Easy Jet claiming the ‘weather’ was the issue. I believe it was more of an operational and incompetence of the airline to fulfil the route in expected weather conditions.

AmyM31

Hi Hmn028!

Indeed I bet we passed you, I feel your pain. It was a shambles.

I totally agree with you that Easy Jet are using the 'weather' delay as a scape goat and that there was a further issue with crews that has not yet been confirmed.The rumours we had that the crew weren't present and the second one was that the pilot did not feel experienced enough to land in the current conditions but this is Chinese whispers. I have made a request from Easy Jet for further details on why exactly the cabin crew weren't available. Doubt I will get anywhere but if I do I will let you know.

In addition to this the flight that was then sent the following day was a rescue flight from Luton and the pilot said he would 'try' and get us there...

We also had exactly the same issue on the way home with the weather, the pilot landed the flight from Manchester in 70 mile an hour winds and then subsequently cancelled our return flight. However there were no other flights leaving the airport on this occasion unlike Thursday.

I have contact with several passengers from my flight who have also had their claims rejected due to 'weather'.

I am currently trying to collate as much info as possible before submitting a claim!

JN7

I was on the flight from Luton on the 9th January. We were supposed to be flying at 7.45am but it was gone 4pm when we took off. This however proves that your delay wasn’t due to the Icelandic winds as there were two Luton flights that arrived within 20 minutes of each other. I made a claim through resolver on 10th January and as yet have had no response.

AmyM31

JN7 wrote: »

I was on the flight from Luton on the 9th January. We were supposed to be flying at 7.45am but it was gone 4pm when we took off. This however proves that your delay wasn’t due to the Icelandic winds as there were two Luton flights that arrived within 20 minutes of each other. I made a claim through resolver on 10th January and as yet have had no response.

Thanks JN7! I have since submitted a claim to Easyjet which was denied less than 24 hours later citing the weather as the reason for delay. I rang them and requested more information on the cabin crew welfare reason that was also given to us on our insurance paperwork. I was advised that the pilot made the decision not to fly for health and safety reasons which I find ridiculous considering your flight and four others all departed at a similar time to our estimated departure time! I have now been sent a deadlock letter and advised to contact Aviation ADR to escalate.