Flight delay and cancellation compensation, Easyjet ONLY

fraser730

Hi everyone, I had a late Easyjet flight last year. I used resolver but have had a frustrating time with Easyjet getting me to submit my claim several times. Nothing has happened and even after escalating it to L’Ente Nazionale per l’Aviazione Civile as recommended by resolver again nothing has happened. It feels like Easyjet are just ignoring the claim and hoping it goes away. The flight was on 22/10/19. It's even more frustrating as I use Easyjet all the time, like the airline but I feel like am I being very poorly treated. Does anyone know of another route i.e. a lawyer used to dealing with these cases who would add their fees to the claim? What do other people do when they hit a brick wall like this?

Caz3121

have you completed the EU261 form on the Easyjet website?
https://www.easyjet.com/en/claim/eu261
it has previously been reported that Easyjet don't respond to resolver

fraser730

Yes, I did complete the EU261 on the easyjet. I got this reply without the timings:

Dear Fraser,

Thank you for your EU261 compensation claim which we received on 26-11-2019.

We have reviewed your claim and can see that your flight from FCO to NCE was delayed by [[::-Disruption delay length-::]]

As your flight delay was less than 3hours, you are unfortunately not eligible for compensation under article 7 of EC261/2004.

We are sorry for the disruption of your flight and hope to welcome you on board again soon.

Kind regards,

Justice13075

Put your flight details into a couple of flight checkers, euclaim and bottonline and see what they say

Caz3121

fraser730 said:

As your flight delay was less than 3hours, you are unfortunately not eligible for compensation under article 7 of EC261/2004.

EUClaim seems to agree that the delay was under the 3 hours required for compensation

"From an analysis of your flight data, it appears you are not entitled to compensation.

Unfortunately you are not entitled to compensation.

Your flight had an arrival delay of less than three hours. To be entitled to compensation under EC Regulation 261/2004 you arrival delay must be three hours or more."

do you believe that information is incorrect?

MAPenfold

Hoping for some quick advice to help out my son who's stuck in Amsterdam.

Easyjet flights home for this evening are cancelled, not surprising really given the weather. I understand that this is an exceptional circumstance and not expecting any compensation for this.

However I understand that they have a responsibilty to sort out accomodation, rebook flights etc

As the flight was cancelled well in advance, my son is not at the airport but having no luck with getting hold of EasyJet.

The issue is that the first flight that appears to be available for rebooking is on Tuesday. Can he ask to be rebooked on the Eurstar leaving tomorrow? He's already rebooked his hotel for tonight. Will this be covered by Easyjet as they are unable to fly him home sooner, or do Easyjet have to book accomodation.

Thanks for any advice

jakajamaha

Hey everyone,
I was hoping to get some advice about flight cancellation comp. My EJ flight on the 10th of Feb was cancelled. Was offered a re-route but not until Thursday so turned it down because our holiday wouldve been over by then anyway. Filed a comp claim with EJ and was rejected shortly after with the following reasoning;

To further explain what happened on the day; there had been adverse weather conditions across the UK due to Storm Ciara with strong winds affecting the majority of airports across the UK. The strong winds meant that flights could neither land nor take off in these conditions and many flights had to divert to alternative airports as they could not land at any UK airport. Long delays built up during the day which pushed our crew beyond their maximum legal working hours and we had no option but to cancel your flight.  We do take reasonable measures to avoid cancellations and delays to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the disruption of your flight was as a direct result of Storm Ciara. 

From my understanding the weather conditions must specifically affect the flight in question, and the vast majority of flights from Gatwick on the morning of my flight left as scheduled. Does the law allow for EJ to refuse comp for knock on effects to weather as described in their reasoning. I've plugged in my flight into EU Claim and Bott + Co and they gave me different advice; EUClaim said no, Bott said yes.
What is my best move here? Is it worth escalating it with EJ? 

thanks in advance for you advice 

lewisfan26

glentoran99 said:

Mark1988 wrote: »

I had a flight from Bristol to Newcastle cancelled last night. Easyjet have refunded my flights.

Where do I stand with regards to claiming back losses from hotel accommodation cancellation?

you cant, not from the airline anyway, your travel insurance should cover it though, although if you ask nicely they might give yuo a goodwill payment, they have been known to do that

My (Nationwide FlexPlus, MSE-recommended) travel insurance won’t pay up because the flight was cancelled in advance without first being subject to a delay. They say I should either have been able to find alternative travel, or that the airline should pay. Alternative travel was only offered 2 days later, and would have missed 2/3 of the holiday (it was just a long weekend and I couldn’t change my return flight). I’ve submitted my claim to easyjet but don’t hold out much hope. Any suggestions? Anyone else think that easyjet shouldn’t be able to claim extraordinary circumstances when cancelling SO many flights so far in advance? Plenty of other flights took off from Gatwick yesterday, and they cancelled most of today’s too !

Justice13075

jakajamaha said:

Hey everyone,
I was hoping to get some advice about flight cancellation comp. My EJ flight on the 10th of Feb was cancelled. Was offered a re-route but not until Thursday so turned it down because our holiday wouldve been over by then anyway. Filed a comp claim with EJ and was rejected shortly after with the following reasoning;

To further explain what happened on the day; there had been adverse weather conditions across the UK due to Storm Ciara with strong winds affecting the majority of airports across the UK. The strong winds meant that flights could neither land nor take off in these conditions and many flights had to divert to alternative airports as they could not land at any UK airport. Long delays built up during the day which pushed our crew beyond their maximum legal working hours and we had no option but to cancel your flight.  We do take reasonable measures to avoid cancellations and delays to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the disruption of your flight was as a direct result of Storm Ciara. 

From my understanding the weather conditions must specifically affect the flight in question, and the vast majority of flights from Gatwick on the morning of my flight left as scheduled. Does the law allow for EJ to refuse comp for knock on effects to weather as described in their reasoning. I've plugged in my flight into EU Claim and Bott + Co and they gave me different advice; EUClaim said no, Bott said yes.
What is my best move here? Is it worth escalating it with EJ? 

thanks in advance for you advice 

You can ask for a deadlock letter and take it to Arbitration or just hand it over to Bott & Co. Yes, they will take their cut but you won't have the hassle of dealing with it yourself.

Justice13075

lewisfan26 said:

glentoran99 said:

Mark1988 wrote: »

I had a flight from Bristol to Newcastle cancelled last night. Easyjet have refunded my flights.

Where do I stand with regards to claiming back losses from hotel accommodation cancellation?

you cant, not from the airline anyway, your travel insurance should cover it though, although if you ask nicely they might give yuo a goodwill payment, they have been known to do that

My (Nationwide FlexPlus, MSE-recommended) travel insurance won’t pay up because the flight was cancelled in advance without first being subject to a delay. They say I should either have been able to find alternative travel, or that the airline should pay. Alternative travel was only offered 2 days later, and would have missed 2/3 of the holiday (it was just a long weekend and I couldn’t change my return flight). I’ve submitted my claim to easyjet but don’t hold out much hope. Any suggestions? Anyone else think that easyjet shouldn’t be able to claim extraordinary circumstances when cancelling SO many flights so far in advance? Plenty of other flights took off from Gatwick yesterday, and they cancelled most of today’s too !

What have glentoran99 and Mark1988 have to do with your post?. You also need to give a lot more info like flight details of the cancelled flight, why was it cancelled? Were you offered rerouting?