Flight delay and cancellation compensation, Easyjet ONLY

ianp37

ScoobyZ wrote: »

Hi I was at easyjet LGW on the 15th Oct when the system went down we were delayed for hours with no updates. We were told to keep checking boards and it was stuck on gate 105 - gate closed since we walked though departure lounge. We kept checking and listening for announcements then the flight disappeared from board 4 hours after it was due to take off. It took off with our bags and left over 13 passengers behind. They also did the same to people going to Moscow and Turkey. We managed to get another flight 24 hours later. I need to claim for the cost of that and hotel, will I be able to claim for original delay / loss of a days holiday? (We had booked 9 days away with Easyjet Holidays)

Hi there, I side with Caz ,think as you were not at the gate they will play that card. You can claim your 400 euro each so that should help a bit , but good luck trying with you big claim.

ScoobyZ

OK thanks.

I did get the emails from all the people that missed flights and pictures showing that some departures were being updated to avoid a my word agaisnt theirs. They also said that we could stay in a Hotel and they would pay for this so indicates they may accept liability.

I will stick everything down and see what I can get.

alif2108

EASYJET AIRLINES
FARO (Algarve) to LIVERPOOL JOHN LENNON (UK)

Dep: 10.30am - 2nd June 2013
Arr: 13.20pm - 2nd June 2013


On the 2nd June 2013 at 10.00 am We were allowed to board our Easyjet flight at Faro Airport ready for a 10.30am departure to Liverpool John Lennon Airport UK.

At 10.30am, The Pilot informed the passengers that there was insufficient oxygen onboard for the aircraft to make a return trip to the UK with a full complement of passengers & crew. Further,he stressed that unless forty people agreed to leave the vehicle then the flight would be cancelled.

Families with children including my own, consisting of 3 adults and two young children, where left stranded aboard for 4 hours during which time various passengers were coerced into agreeing to take other flights to reduce the numbers. Throughout the ordeal we were without food and given only water to drink. Eventually, with reduced numbers, The flight took off at 2.30pm. A total delay of 4 hours.

Our total time aboard the aircraft was approx 7 hours and we finally landed in Liverpool John LennonAirport at 5:20pm.

Does this sound like something my family and I could claim for?

David_e

alif2108 wrote: »

Does this sound like something my family and I could claim for?

Have you read the FAQs? Lots of useful information that should help you make a decision.

alif2108

Hi David, I have had a look at the FAQ's. The thing I'm not sure about is the fact that we were actually sitting on the tarmac for 4 hours 'in the aircraft'. The flight wasn't cancelled and we were not delayed from boarding. Any help would be appreciated.

David_e

alif2108 wrote: »

Any help would be appreciated.

Maybe I was not reading what you said right. If you were delayed in arriving by 3+ hours then you have a claim and, as I see it, they have no valid defence.

Possibly the most bizarre delay circumstances I have seen so far!

Mark2spark

Alif, it's the Regulation you should read (linked in the FAQ's)

It clearly says that an arrival time of over 3 hours is the trigger point for compensation.
The reasons for that delay are not extraordinary, from your post.
Therefore you have a cut and dried case, so claim away.

magandy

windmill26 wrote: »

Hi,I need all the details...I remember the months and years of the flights only(no dates/times).I thought that asking Easyjet to look into my account and email me the info would have been the easier way...but they don't want to play ball!

Hi, I did not know any details of our delayed flight in Jan 2008, using the tools on this website ie; Flight Status by route etc, I managed to narrow it down with Flight nos etc.
Emailed EJ with the details and eventually after nearly 3 months of emailing EJ customer service, they finally confirmed that we were on the delayed flight and gave me all the booking reference nos.
I submitted a claim by post on the 1st Oct and again last week as I had not heard anything.
So do your research, contact EJ customer services, I kept emailing every week for an answer.

Mark2spark

magandy wrote: »

Hi, I did not know any details of our delayed flight in Jan 2008, using the tools on this website ie; Flight Status by route etc, I managed to narrow it down with Flight nos etc.
Emailed EJ with the details and eventually after nearly 3 months of emailing EJ customer service, they finally confirmed that we were on the delayed flight and gave me all the booking reference nos.
I submitted a claim by post on the 1st Oct and again last week as I had not heard anything.
So do your research, contact EJ customer services, I kept emailing every week for an answer.

For a first time poster, that's unique advice :T :T :T :T :T

Zissi

With thanks to all on this site, EJ finally caved in, after first claiming 'extraordinary circumstances'. With the help given here we contacted the CAA after EJ refused and now we have a successful resolution. The flight concerned was EZY5085 LGW-ATH on the 12/09/2010, diverted via Milan.
To anyone else fighting the airline, don't give up, read and follow the advice carefully and keep plugging away!
Thanks again for all the help.:T