Flight delay and cancellation compensation, Easyjet ONLY

111KAB

A hard landing for you ....

David_e

111KAB wrote: »

A hard landing for you ....

No problem! Kwikfit mobile will have you sorted in under 3 hours so no compensation worries!

craigalexander

Ring them up, thats what I done and they gave me them!

craigalexander

I emailed Easyjet on Saturday about my delayed flight from Manchester to Tenerife with two passengers, and they today have emailed me offering me 400 euros compensation. However, I am of the understanding that the compensation should be per person. Am i right?

What do I do now? Are there any letter templates to reply back with asking for the correct amount -800?

craigalexander

clayton79 wrote: »

I just wanted to canvas opinion on whether my offer of compensation from easyjet is fair before I accept.... Although what I will say is they have turned my claim round in approx 10 days!!!

On 13th Sept 2008 we were delayed leaving manchester for Tenerife by an hour.

Once in the air and two hours into the flight we were told problem with air craft and needed to turn round as no team to fix at Tenerife airport.

Plane returned to gatwick where we were told we would board another flight and continue our journey but no we were sent to a nearby hotel after much waiting and told we would be picked up around 430am the following morning.

The upshot is we should have arrived in Tenerife around 8pm on the 13th Sept and instead arrived approx midday on the 14th.

I've been offered €400 today should I accept?

i there, today they offered me 400 euros, and im not sure if i should accept as there were two of us in my party. did you?

ianp37

craigalexander wrote: »

i there, today they offered me 400 euros, and im not sure if i should accept as there were two of us in my party. did you?

I just got reply from Easyjet today after claiming for last Monday delay due to there booking in system failing at Gatwick and we had 3:26 hr delay and they have authorised payment of all persons named on our booking form ,but I had to name them in the letter I sent them. Result only payed £900 for the flights and got 1600 euros back......:money::money::money::money:

Guvnor1612

Help needed! - Is there a worst customer service team than Easyjet. ?Flight delayed 16hrs in August - claiming 1000 EUR under compensation under EC Regulation 261/2004 . Wrote to them twice to Luton office. Emailed 3 times - not heard a thing!
I Contacted by phone today -shoved to some call centre in India, like talking to a robot - said as "exceptional circs" (plane starter motor baled out why we were on the plane ready to leave!!!) not paying out. Admitted they had received emails but could not explain why even a holding response was not sent. I am really angry about this and want to take further.
Fortunately I have not had to deal with this company before in terms of their customer services, so any advice welcome. CAA have wiped their hands of my claim as flight was from Spain. Advised to contact same body that represents flight from there, so will be contacting them. Also thinking about going down the small claims route? This EC Regulation 261/2004 ruling seems very hard to judge -pretty much their word against yours ? All advice welcome, I do not want to accept defeat in this!!!

David_e

Guvnor1612 wrote: »

Also thinking about going down the small claims route? This EC Regulation 261/2004 ruling seems very hard to judge -pretty much their word against yours ?

More your word against a well or badly informed judge, to be honest. The airline is likely to misrepresent the Regulation and the question is how switched on the judge is.

Time's on your side so try Spanish authority (AESA?) if you like but you might be better advised to just make a UK legal claim. Downside : time and effort (or use a no win no fee lawyer).

Do a bit of reading on here and make your own mind up how to proceed.

ScoobyZ

Hi I was at easyjet LGW on the 15th Oct when the system went down we were delayed for hours with no updates. We were told to keep checking boards and it was stuck on gate 105 - gate closed since we walked though departure lounge. We kept checking and listening for announcements then the flight disappeared from board 4 hours after it was due to take off. It took off with our bags and left over 13 passengers behind. They also did the same to people going to Moscow and Turkey. We managed to get another flight 24 hours later. I need to claim for the cost of that and hotel, will I be able to claim for original delay / loss of a days holiday? (We had booked 9 days away with Easyjet Holidays)

Caz3121

ScoobyZ wrote: »

Hi I was at easyjet LGW on the 15th Oct when the system went down we were delayed for hours with no updates. We were told to keep checking boards and it was stuck on gate 105 - gate closed since we walked though departure lounge. We kept checking and listening for announcements then the flight disappeared from board 4 hours after it was due to take off. It took off with our bags and left over 13 passengers behind. They also did the same to people going to Moscow and Turkey. We managed to get another flight 24 hours later. I need to claim for the cost of that and hotel, will I be able to claim for original delay / loss of a days holiday? (We had booked 9 days away with Easyjet Holidays)

The difficulty you will have is the fact that the flight went and they will likely argue that x number of passengers managed to present themselves as the gate and board the flight so in theory you failed to turn up at the gate on time.
I can assume you were not through in the departure area and at the correct gate? - You mention the "gate closed since you walked through departure lounge" were you still airside when you were waiting?
The fact that the airline did not transfer your ticket (you mention you had to buy a new one) indicates they may be taking no liability for this.