Flight delay and cancellation compensation, Easyjet ONLY

pom165

I asked for advice on this forum and started a claim finding all the details of my flight. I sent the standard letter to EasyJet never getting a reply. I then sent all the details and attached my letter to their customer services, again no reply.

As a last resort I phoned EasyJet who said they would get back but never did. As you can see I was having huge difficulties and was about to employ a solicitor to assist. Before doing this I sent an email direct to the CEO of EasyJet.

I then phoned again and low and behold things escalated. First I receive and email back from someone within EasyJet at Luton from my email to the CEO. I then received correspondence from their customer services. Within 10 days they agreed 500 euros which they are sending out.

Cant believe it but if you keep going there are positives at the end.

DoubleUnderscore

I'm trying to get compensation for a flight which was cancelled in July 2007. We got a flight the next day, meaning we arrived about 13 hours later than planned.

I sent an email to easyJet and got the following reply.

Thank you for contacting us and apologies for the delayed response and inconvienace caused to you.

I write further to your claim for compensation concerning the delay to your flight EZY3010 19th July, Amsterdam Schipholto London Stansted

A claim pursuant to Regulation (EC) No 261/2004 is subject to the national statute of limitation of the court that the claim is brought. In the UK the Limitation Act 1980 governs the statute of limitation for claims.Article 5 of the Limitation Act 1980 provides that an action for a simple contract expires after a period of 6 years after the date the cause of action occurred. However, your contract with easyJet was not a simple contract; it was a contract for international carriage of persons by aircraft for reward. Contracts for international carriage of persons by aircraft for reward is govern by the Montreal Convention.

Article 39 of the Limitation Act 1980 provides that:

[The Limitation] Act shall not apply to any action or arbitration for which a period of limitation is prescribed by or under any other enactment (whether passed before or after the passing of this Act) or to any action or arbitration to which the Crown is a party and fir which, if there were between subjects, a period of limitation would be prescribed by or under any such other enactment.

Therefore, as per Article 39 of the Limitation Act 1980, it falls to the Montreal Convention to prescribe the limitation period for a claim for compensation under the Regulation which arises from the failure to correctly perform a contract of international carriage of persons by aircraft for reward.

In light of the above, easyJet is unable to offer compensation for the delay suffered to your flight.

Article 35 of the Montreal Convention states that damages can't be claimed after two years, but on the MSE page it says claims can be made back to 2005. Any ideas on how to proceed from here?

Treeno2

Hi there - newbie here! I was booked on a flight last night from Gatwick to Glasgow but it was cancelled. There were no flights available until today so we rebooked with BA. Would we have a case for compensation? If so is it best to send the template letter by rec delivery? Also can we claim the cost of the new flight from our insurance companies? Thanks in advance.

JPears

Treeno2 wrote: »

Hi there - newbie here! I was booked on a flight last night from Gatwick to Glasgow but it was cancelled. There were no flights available until today so we rebooked with BA. Would we have a case for compensation? If so is it best to send the template letter by rec delivery? Also can we claim the cost of the new flight from our insurance companies? Thanks in advance.

Yes, yes and probbly ye.
Wht was the reaon given, if any, for cancellation?

kutuboy

This is what i received from easyjet

Booking reference: xxxxxxx

Dear xxx
We have today experienced a technical issue affecting our check-in and boarding systems and are really sorry to inform you that as a result of this your easyJet flight, 893 to GLA on 15/10/2013 has been cancelled.
We will do all we can to help you make quick and suitable alternative arrangements and have detailed the options available to you below.
Please read this email carefully - it contains vital information on the next steps to take.
Once again, we are very sorry for the inconvenience this will have caused you.
What happens now?

If you still wish to travel to your destination you can:

Transfer your flight FREE OF CHARGE by going online to www.easyJet.com
and clicking on the manage bookings link at the top of our home page. If you did not book your flight through easyJet.com you will need to arrange for your flight via our call centre 0843 104 5000*;

If you no longer wish to travel and require a refund:

Simply, log onto www.easyJet.com
, click on the manage bookings link and provide your booking reference to receive your refund - we will also refund the cost of your return flight on the same booking reference if requested.

If you did not book your flight through easyJet.com and you wish to request a refund then you will need to contact the agency you booked your flights with to arrange this.

Other information:

If you arranged other services for your trip, including accommodation, transport or car hire, you will need to contact the relevant service provider directly to amend or cancel.

If you require further help, including overnight assistance, please don't hesitate to contact our representatives located at the easyJet sales desk in the airport, who will be happy to help you. Alternatively, you can make your own arrangements.

We recognise that passengers who have requested special assistance may need priority attention. To ensure your needs are met as efficiently as possible, we ask you to identify yourself to a member of our staff either at the airport or via our call centre at the earliest opportunity.

You can also check what you're entitled to by following the below links:

Terms and conditions

Notice of Rights - Rules in the event of denied boarding of flights

Contact Us:

Email Customer Services
Call Customer Services
[URL="tel:%2B44%20%280%29%20843%20104%205000"]+44 (0) 843 104 5000[/URL] - Open daily 08:00 - 20:00 (UK Local)*
Alternatively, you can write to customer services at the address below:

Customer Services
easyJet Airline co Ltd
Airport Approach Road
Luton
United Kingdom
LU2 9PF

* Calls cost 5p per minute from a landline. Calls from mobiles may cost more. Please be aware at times of disruption, lines can be very busy. You can also email us by visiting www.easyJet.com
and click on the 'Help' section at the top of the home page.

richardw

Your flight was cancelled and they advised you about denied boarding rights, that's a bit daft.

iandv

How long should Easyjet take to get back to you with a response? I had a confirmation email and reference ID on the 4th Sept for our cancelled Easyjet flight but I am still awaiting a response.

kutuboy

@richardw probably they are trying to sow some remorse to the way how they treated their customer's yesterday.
1. No one showed up for around 1.5 hours in their departure lounge desk after we received text saying, flight has been cancelled.
2. One poor staff was thrown in to the crowd to answer around >150 passengers! I feel very sorry for her and she should be given a bravery award!
3. No one picked up the support line phone
4. Finally, airport staff guided us (positive spin) outside the departure. surprise surprise, there is again only one man distributing leaflets of easyjet and he cannot help us!

It was such a nice experience!!! Thank you easyjet!!!

You handled your customer's way too eaSilY!!!

David_e

iandv wrote: »

How long should Easyjet take to get back to you with a response? I had a confirmation email and reference ID on the 4th Sept for our cancelled Easyjet flight but I am still awaiting a response.

I suspect the answer is that they will deal with it when they get round to it. I think it's safe to assume that they won't be falling over themselves to reply to delay claims as a matter of urgency. Unless you are one of the lucky few who get a cheque by return, the answer is likely to be rejection claiming EC. You can either wait (and make a diary note for 3 months time) or send NBA now to demonstrate that you are serious.

Shaggy_Pants

Hi All
I had a delayed flight EZ5156 on 11/10/13 from Mykonos to Gatwick, the flight was delayed for over 5 hours including a reroute to Milan required to pickup new crew as the original crew had reached their maximum working hours as a result of the delay.

Whilst on the ground in Mykonos the Captain apologized for the delay citing Technical Reasons that required an engineer to attend and provided stamped paper work.

I wrote to Easyjet asking for compensation due to the communicated Technical issue who have responded with the quote below, in summary they are saying that the reason for the technical delay was a required inspection of the aircarft due to a "Hard Landing" which is "'extraordinary'.

Looking for some advice if a technical inspection as a result of a "Hard Landing" is EC, and how can I collaborate this is true?

Thanks all and look forward to reading your guidance and thoughts.

Having checked the report of your delayed flight, I am sorry to learn that it was delayed for more than 5 hours because of a hard landing check. The aircraft had to be inspected before it was allowed to fly again and this inspection caused the delay.

I appreciate that disruptions are not the most pleasurable experiences for our passengers. However, such situations cannot be ignored neither avoided as passenger's safety and security is our main priority. We sincerely apologise for the inconvenience caused on 11th October 2013. We will be unable to pay the compensation and the refund for your receipts, because in EU regulation 261/2004 such delays are considered as 'extraordinary' reasons.