Flight delay and cancellation compensation, Easyjet ONLY

Uneveneeyore

I used Martin's template letter to make a claim against easyjet for a recent flight that was delayed by over 4 hours as there was a technical error and then the part that was flown out to fix the issue was the wrong part.

I had the same issue as other forumites as I couldn't find an address or email address to send the letter through so in the end I emailled Easyjet through their website and attached the letter and my boarding passes.

Within the 14 days I had specified as a response time I received an email advising that my claim had been approved and a refund for €250 per passenger would be processed against the card I used to book the flights. Hopefully this will clear in the promised 15-20 days.

Thanks for the advise and template Martin

silvercar

Uneveneeyore wrote: »

I used Martin's template letter to make a claim against easyjet for a recent flight that was delayed by over 4 hours as there was a technical error and then the part that was flown out to fix the issue was the wrong part.

I had the same issue as other forumites as I couldn't find an address or email address to send the letter through so in the end I emailled Easyjet through their website and attached the letter and my boarding passes.

Within the 14 days I had specified as a response time I received an email advising that my claim had been approved and a refund for €250 per passenger would be processed against the card I used to book the flights. Hopefully this will clear in the promised 15-20 days.

Thanks for the advise and template Martin

Was just going to ask if anyone had an address. I've followed your example and sent the claim by email.

shar_2

Hi.
I wonder if anyone has any advice.

My flight to Menorca from Liverpool in August last year was more than four hours delayed, It was scheduled to arrive at 11:25 AM - and did in fact arrive at 4.20 PM.

We were told at the airport, and also by the pilot on the plane, that the delay was due to illness of flight crew, and that a new crew had to be flew in from Scotland. We were even told when the crew had landed.

I sent the template letter from this forum, asking for compensation. I received the rely today which stated the delay was less than one hour, and that it was due to a technical issue which is extraordinary circumstances!

Can anyone advise what to do next, considering they are even questioning how long we were delayed (I have double checked on the flightstats website which backs me up, and proves I'm not going mad!)

Many thanks.

JPears

shar wrote: »

Hi.
I wonder if anyone has any advice.

My flight to Menorca from Liverpool in August last year was more than four hours delayed, It was scheduled to arrive at 11:25 AM - and did in fact arrive at 4.20 PM.

We were told at the airport, and also by the pilot on the plane, that the delay was due to illness of flight crew, and that a new crew had to be flew in from Scotland. We were even told when the crew had landed.

I sent the template letter from this forum, asking for compensation. I received the rely today which stated the delay was less than one hour, and that it was due to a technical issue which is extraordinary circumstances!

Can anyone advise what to do next, considering they are even questioning how long we were delayed (I have double checked on the flightstats website which backs me up, and proves I'm not going mad!)

Many thanks.

Ensure you have sent an NBA then off to court.

wakeymum

I am trying to get the address to send my flight delay letter, sent one 28 days ago to Luton airport address but no reply. Is there an official address to send to

Vauban

wakeymum wrote: »

I am trying to get the address to send my flight delay letter, sent one 28 days ago to Luton airport address but no reply. Is there an official address to send to

A quick search of "easyJet address" in the forum search box brings up: http://forums.moneysavingexpert.com/showpost.php?p=63034919&postcount=569

andyroberts1967

I'd like some advice please, if it's possible.

I had an email back from easyJet this evening, in response to my request for why my return flight from Alicante to Stansted in 2010 was delayed by over 8 hours. It reads as follows:

Dear Andrew
Thank you for your patience.
As promised, we had escalated the case to our disruption team, in order to get the exact reason for the delay. I confirm that we have received their response. The reason for the delay was the hydraulic fluid contamination at London Stansted airport and it was unavoidable.
Once again I apologise for the inconvenience.
Hope this experience will not deter you to fly with easyJet in future.
Regards
Ritwika Sawant
easyJet Customer Services


Does anyone know if this would be an exceptional circumstance or not? I have tried researching the term and seeing if anything comes up in relation to flight delay compensation, but nothing seems to appear on Google.

Vauban

Apply the legal test Andy, and decide for yourself. What does Wallentin say?

andyroberts1967

Thanks Vauban, I will take a look. In the meantime I've hired a NWNF firm to fight it, but I'll keep you posted.

David_e

andyroberts1967 wrote: »

The reason for the delay was the hydraulic fluid contamination at London Stansted airport and it was unavoidable.

It isn't "unavoidable" because that would imply that all hydraulic fluid is contaminated!

Who contaminated it? If the airline was supplied with a faulty product, they should make a claim against the supplier. The airline's loss includes what they should pay to passengers under the Reg's..