Flight delay and cancellation compensation, Easyjet ONLY

MonkeyManDG

I used the cover letter to complain to Easjet regarding my cancelled flight leaving my family stranded overnight in Spain. They have responded with the following:

I apologise for the delay in responding to your e-mail.
I personally apologise for the inconvenience you experienced as a result of the delay of Flight EZY8554 on 02 August 2013.
I certainly understand, in current state of the economy, and in today’s competitive airline industry, travelers expect the best value from their travel partner. You deserve the best when you fly with us
We strive to ensure that all of our customers are treated to their satisfaction. We try to provide this value through a mix of safety, on-time performance, courteous and professional service, and a wide range of destination options. We want to make travel on us a convenient and trouble-free experience for our valuable passengers and I am truly sorry we failed to do so on this occasion.
Having checked the report of your cancelled flight, I am sorry to learn that it was cancelled because of technical reason.
I appreciate that disruptions are not the most pleasurable experiences for our passengers. However, technical reasons cannot be ignored neither avoided, safety and security is our main priority. We sincerely apologise for the inconvenience caused on 02 August 2013. We are enable to pay the compensation, because in EU regulation 261/2004 technical reason are consider as extra-ordinary reason.
It is our goal to provide exceptional service on every occasion, and I hope you will provide us with an opportunity soon to restore your confidence. Your support is important to us. We look forward to your continued patronage and the privilege of serving your air travel needs again.

Please can you advise my next step? Is there another cover letter for appealing the 'Technical Reason'?
Thanks

JPears

Centipede100 wrote: »

Claim denied boarding compensation of 400 euros from Easyjet.

After reading the relevant threads, FAQs etc.

[Deleted User]

A bit of a luxury problem compared to some others here but does anyone know if Easyjet usually compensate anything at all if they cancel one of your flights 2 months ahead?
According to their FAQ it seems like there is no compensation at all if cancelled 2 weeks or more ahead but I might aswell ask.

I do have some accomodation booked so either I need to rebook it with some cancel-booking-charges to come, stay one more night or take a train to some other airport as my flight from Bristol to Copenhagen that just leaves once a day has been cancelled.

I do know that two months in advance is a very long time indeed but what if you've already made some bookings for hotel you can't cancel?
Just hope I could get at least something from them, otherwise I probably just cancel all of it and go with some other company to London and train from there instead.
Thanks in advance!

Caz3121

no EU compensation if over 14 days notice
I believe they should reroute you or give you refund. Have you asked them what your options are for rerouting for your same dates?

zoefroog

Hi all

I am hoping someone can help me since I am at the end of my tether with Easyjet.

My husband and I endured a 7 hour delay coming back from Santorini to Gatwick in July. I have sent around 8 emails to them now. The first few were before I found the template on here. Everytime, they say that there was an extraordinary circumstance. They have otherwise ignored me (both on the phone and by email). I recently did a final one threatening legal action if they didn't tell me what the circumstance was or give me a refund and this is what they are saying:-

"After checking with the relevant team I can confirm that reason for the delay of your flight was: The inbound flight was diverted due to elevator servo fault. Therefore we had to wait for the replacement aircraft."

I really can't see how this is an extraordinary circumstance??? Please could someone advise as to what I should do now?

Thanks in advance.

Zoe

andydan

Received an email today after asking easyjet to elaborate on "extraordinary circumstances"
The reason given was blue hydraulic pump problem just prior to take off and as such did not merit compensation after 14 hr delay.........the upshot is I think I will hand all details over to NWNF company . Easyjet don't seem for turning for me so 20% fee seems small if successful for 2000 euros

zoefroog

Thanks for the swift response.

Are no win no fee solicitors interested in this kind of thing generally?

Zoe

111KAB

zoefroog wrote: »

Are no win no fee solicitors interested in this kind of thing generally?

Yes but research who to use.

zoefroog

Just found Bott & Co on youandyourrights.co.uk - thanks.

Zoe

zoefroog

Centipede100 wrote: »

Firstly stop writing to the airline.

Secondly, either start a legal claim since you appear to have already sent a NBA or hand this claim over to a NWNF firm of solicitors or walk away now.

Was there a reason you say to stop writing to the airline please? Just realised that the last response with regards to the circumstances was not a reply to my most recent email....