Flight delay and cancellation compensation, Easyjet ONLY

Billymilly

Hi

I also have had compensation confirmation and request for card details and signatures of others in involved (1 adult + 1 child) I did originally send a hard copy of authorisation and asked for payment to be made directly into bank account. I received an email saying that that wasn't possible and that I had to send authorisation back as an attachment. She (customer services) would phone me for full card details and arrange payment. I haven't heard from them despite asking for confirmation of receipt. They are much quicker at answering letters than emails

honestguy_2

Centipede100 wrote: »

Post them here then as requested :mad:

Sorry im slow lol......flight ezy741 09/05/2010 dep 21-25 which was cancelled and flight ezy255 10/05/2010 dep 07-55 which was delayed over 3 hours, booking reference EGGWT83, thanks for your help

robnye

I have read and re-read the FAQ's, Martin's article and forum threads, but cant find a definitive answer

My daughter was booked on a flight with Easyjet 5072 from Nice to Gatwick
on 23rd July 2009, departure time 21:45 - flight was cancelled - technical difficulties

she was re-routed on flight Easyjet 2128 Nice to Luton (150 miles extra travel home) on 23rd July 2009 departure 21:45 (although I am sure it left late) arrival 00:04

oh and her case stayed in Nice....!
Is it worth a claim?

AdamRob

Hi,

We were delayed for just over 4 hours when due to be flying Barcelona - Liverpool on 25/07/13 (flight number EZY7204). We were told that the delay was due to the plane having to divert to Milan on the inbound flight from Liverpool that morning due to a "technical fault" and hence did not arrive in Barcelona until hours later after it had been fixed by engineers in Milan.

What would your advice be on claiming please and if we proceed with the claim would it be worth mentioning the fact that they did not have any alternative planes on hand, meaning that due to the inbound flight's diversion, we were delayed so long?

Thanks a lot in advance for the help.

JPears

AdamRob wrote: »

Hi,

We were delayed for just over 4 hours when due to be flying Barcelona - Liverpool on 25/07/13 (flight number EZY7204). We were told that the delay was due to the plane having to divert to Milan on the inbound flight from Liverpool that morning due to a "technical fault" and hence did not arrive in Barcelona until hours later after it had been fixed by engineers in Milan.

What would your advice be on claiming please and if we proceed with the claim would it be worth mentioning the fact that they did not have any alternative planes on hand, meaning that due to the inbound flight's diversion, we were delayed so long?

Thanks a lot in advance for the help.

That seems odd, to fly from Liverpool to Milan, instead of Barcelona because of a fault. Milan is further away than Barcelona! Or am I misunderstanding the aircraft route/schedule?

Bryony3

Sorry first post? Hi following Martin's info re flight delay compensation; I wrote of our tail of 4.5hr delay from tenerife to gatwick in June; due to a technical fault: I used BA comms link to send in details and today offered £500 evoucher; checking the guidelines we should 5 of us, receive £1500 do we have a case to challenge. BA answered in 3 days pls

Caz3121

Bryony3 wrote: »

Sorry first post? Hi following Martin's info re flight delay compensation; I wrote of our tail of 4.5hr delay from tenerife to gatwick in June; due to a technical fault: I used BA comms link to send in details and today offered £500 evoucher; checking the guidelines we should 5 of us, receive £1500 do we have a case to challenge. BA answered in 3 days pls

Probably better posting in the BA thread

AdamRob

JPears wrote: »

That seems odd, to fly from Liverpool to Milan, instead of Barcelona because of a fault. Milan is further away than Barcelona! Or am I misunderstanding the aircraft route/schedule?

Yes we thought the same and on asking were told that they had to divert to Milan as the only engineers that could deal with the fault were there - seemed a bit strange to us (and other passengers) at the time. Surely an airline as big as easyJet would have engineers all over??

JPears

AdamRob wrote: »

Yes we thought the same and on asking were told that they had to divert to Milan as the only engineers that could deal with the fault were there - seemed a bit strange to us (and other passengers) at the time. Surely an airline as big as easyJet would have engineers all over??

No, very few have engineers anywhere except their main hub(s)
Still, their operational choice to have engineer at Milan only and not Barcelona as well

JM1981

OK, I sent my initial letter and got the response below:

"Dear XX,
Thank you for contacting us.
I apologise for the delayed response.
I can confirm that as your flight on 24 June 2010 under the reference number :EGP1BHK was cancelled.
Therefore you were transferred to another flight and even your meals and transfers were reimbursed to you thus you are not entitled for any other compensation.
I do apologise once again for the inconvenience caused.
Have a nice day.
Yours sincerely


easyJet Customer Services"

What is my next step from here, should I go with the CAA argue the toss with easyjet or just go straight to a small claims court?

JM