Flight delay and cancellation compensation, Easyjet ONLY

andydan

JM1981 wrote: »

Does anyone know the latest way of contacting Easyjet? The link on MSE doesn't work any more. All i can find is an online form which I have submitted but easyjet have just ignored it and I have no proof that I sent them anything. Is there an email address?

JM

[EMAIL="customer.service@easyjet.com"]customer.service@easyjet.com[/EMAIL]

seems to get there okay

andydan

andydan wrote: »

Have just returned from holiday on a 15hour delayed EJ flight.
10.30 flight from palma,plane developed a technical problem minutes before take off and all passengers had to return to the depature lounge after engineers unable to repair fault. Approx 2 hours after returning to lounge news filtered through that a new part was required from Luton and the estimated departure would be 20.00hrs. Vouchers were handed out 13.50 euros/head for light refreshments along with a leaflet "customer support information for disrupted services " .
Information from then on was very patchy and uninformative. at around 20.45 another estimated departure was given as 21.45.
This time came and passed ....eventually a manager arrived with news the plane was not fit to fly and another plane and crew had been sourced for take off approx 22.30.
All passengers boarded this plane at 22.45 only for it to develope a technical fault on the runway immeadiately prior to takeoff.....back to the parking position where the fault was repaired and we left the ground at 00.11 and landed at destination airport @ 03.12 some 14hrs 28mins late.
I did receive an apology email the next day stating the delay was due to a technical fault.
I had to miss my day at work. there was 3 adults and 2 youngsters in our party, all full paying customers. Is there grounds for compensation for loss of work as well as delay?The flight is some 1800 km palma to edinburgh. Also do EJ automatically pay this compensation?
thanks for any help

received the standard EJ reply yesterday stating no compensation to be awarded as the technical fault that caused delay has been deemed extra ordinary in the opinion of EJ...........next email sent stating the obviuos from reading through previous posts basically stating that technical faults are not really extra ordinary . have requested a more detailed response as to why they think it is extra ordinary. heres hoping but getting that no hope feeling.

honestguy_2

Centipede100 wrote: »

I am starting this thread for those claiming flight delay or cancellation compensation from Easyjet.

Any posts regarding any other airline in this thread will be ignored (at least by me).

Hi Centipede, im very very new to this but i am in need of advice please, may 2010 my flight was cancelled from gatwick to belfast less than 2 hours before departure, the reason given was ash cloud, well as an employee of airport in belfast i have been informed that that was not the case and it was infact due to crew been out of hours, we were offered another flight next day at 14-30 but as of work commitments we needed home earlier, so we were able to change flight to stansted for an early morning flight with easyjet, so we got a coach to stansted paid for by ourselves only to find that it got delayed for over 3 hours due to a computer fault. Can i claim compensation for any of the above? I dont have the receipts for the coach but have booking numbers for flights.. thank you

keithpc1152

hi there ,

i was delayed by easyjet.the story is thatthe incoming flight to tenerife from manchester u2 1901on the 8th aug 2008 landed at 8.33pm with a73 min delay.it also developed what we was told was a radar fault so the flight which was due to take off at 8.20 pm on the same day was cancelled and all the passengers where put up for the night in a hotel.

the following day we were taken back to the airport for the flight having been told the aircraft had been repaired and where awaiting a crew to be assembled.this flight was scheduled to take off at 2.30pm on sat 9th aug 2008 flight no u2 9902.the flight eventual took off at 6.45pm and landed in manchester at 11.17pm some 272 minutes late.

my question is am i due compensation as we were put up in a hotel overnght with food provided etc?and is there a question of further compensation for the following day.

unfortunately as with most people i do not have my boarding pass nor have i retained my confirmation e-mails etc.

thanks keith

JPears

keithpc1152 wrote: »

hi there ,

i was delayed by easyjet.the story is thatthe incoming flight to tenerife from manchester u2 1901on the 8th aug 2008 landed at 8.33pm with a73 min delay.it also developed what we was told was a radar fault so the flight which was due to take off at 8.20 pm on the same day was cancelled and all the passengers where put up for the night in a hotel.

the following day we were taken back to the airport for the flight having been told the aircraft had been repaired and where awaiting a crew to be assembled.this flight was scheduled to take off at 2.30pm on sat 9th aug 2008 flight no u2 9902.the flight eventual took off at 6.45pm and landed in manchester at 11.17pm some 272 minutes late.

my question is am i due compensation as we were put up in a hotel overnght with food provided etc?and is there a question of further compensation for the following day.

unfortunately as with most people i do not have my boarding pass nor have i retained my confirmation e-mails etc.

thanks keith

Yes, now start reading the relevant threads a get a template letter sent.

honestguy_2

Centipede100 wrote: »

Start by showing all flight numbers, dep and arr airports, dates etc.

What proof do you have of the crew being out of hours?

Nothing i can prove, i got it third hand from someone in atc, is there somewhere i could find out if the ash cloud affected flights that evening? Should i go ahead with a claim anyway?

Kizuna

Hi All,

I'm new here but needed to share this/get some advice.

So, EZY8416 from Lyon to LGW on Tuesday 23rd July 2013, hydraulic problem saw a change of aircraft after boarding original plane. Arrived in Gatwick 5 hours and 8 mins late. Had to use half days holiday at work.

Have exchanged endless amounts of emails with them and they maintain it's extraordinary circumstances. I thought quoting C-549/08Alitalia v Wallentin-Hermann would see them pay out but no. I've asked to see the exact law where it says hydraulic faults are extraordinary circumstances but they just give very vague replies saying it's in EU law/CAA regs without directly quoting.

I sent them snail mail two weeks ago repeating the same arguments asking for a reply in two weeks but nothing.

Is my next option only MCOL and potentially fighting it myself in a court?

Thanks in advance.

Vauban

Yes. That is your only realistic option - or getting a NWNF company to do it for you, for a share.

Interesting that EZ seem to be playing hardball since the publication of these "guidelines". They used to generally pay out for technical defects - or so it seemed to me.

honestguy_2

Centipede100 wrote: »

flight numbers & dates??!!!!!!

Yes i have flight numbers,dates times and booking number....

YellowVurt

Tim_R wrote: »

Hello - I think quite a straight-forward question:

Easyjet emailed on 13August2013 to confirm acceptance of liability for compensation under European Law for a delayed flght.

As our group included another family, Easyjet needed confirmation that they were happy for me to receive payment on their behalf. I emailed the confirmation in the format they required on 17August 2013.

The reason for this thread is to ask whether they are required to provide compensation within a defined time frame and when that period starts.

Very grateful for any information on this.

Thank you

Tim

I'm in the same situation, fligth from Prague delayed over 4 hours in August. Made claim, Easyjet sent email confirming due compensation of 250EUR per passenger but needed signature authorisation from 3 other family members (wife and kids aged 2 & 4) and last 4 digits of card.

Sent completed form to them (scanned to image attached to email reply) on 28th August. Asked in the email if they needed a hard copy posted as well.

Heard nothing since, no acknowledgement of receipt of initial email, no reply to follow up email a few days later repeating question on whether they required a posted hard copy, no refund to card as yet.

James.