Flight delay and cancellation compensation, Easyjet ONLY

redhotmamma

EJ are claiming extraordinary circumstances on a 3+ hours delay for a flight from UK to Germany. There was a French air traffic controller strike on same day, but the Glasgow to Berlin flight path does not go over France at all.

Any advice please?

thanks!

MrsHelmke

Ok just a quick one. I sent my initial claim for compensation to EJ back in November 2012. I received a letter acknowledging my claim within 14 days & that they would be in touch soon. I have sent several letters since asking for an update on my claim with no response, so in July i contacted the CAA with copies of my boarding passes, letters & my letter from EJ. 9 weeks after contacting CAA i've heard nothing still - i did get an email within 48 hours with a case number & acknowledging my complaint. Where do i go from here??

MrsHelmke

Well after spending yesterday shaking a few trees with emails & phone calls i had an email from Easyjet today accepting my claim for the full 1200 Euros!! Now just sorting out how they are paying me back, which i am guessing they will take their time over, but at last i have something in writing confirming that i am getting compensation. A huge thanks to all on here who's posts i have read (and quite often re-read) full of advice & help!! Just goes to show - don't give up!!

shar_2

shar wrote: »

Hi.
I wonder if anyone has any advice.

My flight to Menorca from Liverpool in August last year was more than four hours delayed, It was scheduled to arrive at 11:25 AM - and did in fact arrive at 4.20 PM.

We were told at the airport, and also by the pilot on the plane, that the delay was due to illness of flight crew, and that a new crew had to be flew in from Scotland. We were even told when the crew had landed.

I sent the template letter from this forum, asking for compensation. I received the rely today which stated the delay was less than one hour, and that it was due to a technical issue which is extraordinary circumstances!

Can anyone advise what to do next, considering they are even questioning how long we were delayed (I have double checked on the flightstats website which backs me up, and proves I'm not going mad!)

Many thanks.

JPears wrote: »

Ensure you have sent an NBA then off to court.

Just to let you all know. I didn't end up sending an NBA. I emailed them back asking if they could explain why they had stated that my delay was less than one hour, when it was in fact nearly five hours, and if they could explain what exactly the technical issue was so that I had all the relevant information for when I took them to court.

I also quoted the Sturgeon judgment that I found on MSE, stating that technical problems are NOT extraordinary circumstances.


They emailed me back today to say that they have had to reinvestigate. That the delay was in fact 4hrs 55mins, due to an hydraulic leak! I am getting 800 Euros compensation :beer:

Thanks so much everyone, and don't give up. I see that EJ are saying to some that technical problems mean they don't have to give compo, obviously that is wrong. Good luck.

Kizuna

Kizuna wrote: »

Hi All,

I'm new here but needed to share this/get some advice.

So, EZY8416 from Lyon to LGW on Tuesday 23rd July 2013, hydraulic problem saw a change of aircraft after boarding original plane. Arrived in Gatwick 5 hours and 8 mins late. Had to use half days holiday at work.

Have exchanged endless amounts of emails with them and they maintain it's extraordinary circumstances. I thought quoting C-549/08Alitalia v Wallentin-Hermann would see them pay out but no. I've asked to see the exact law where it says hydraulic faults are extraordinary circumstances but they just give very vague replies saying it's in EU law/CAA regs without directly quoting.

I sent them snail mail two weeks ago repeating the same arguments asking for a reply in two weeks but nothing.

Is my next option only MCOL and potentially fighting it myself in a court?

Thanks in advance.

Just to update everyone, about 3-4 weeks since submitting a MCOL against Easyjet for the above, I have received a letter and a cheque for the full amount of compensation.

They said in the letter they still maintain they are not liable but has taken an economic view in settling it.

Basically they knew they would lose in court but don't want to admit they were wrong in writing as it could set a precedent.

I hope this gives everyone on here the motivation to take their claims all the way.

redhotmamma

redhotmamma wrote: »

EJ are claiming extraordinary circumstances on a 3+ hours delay for a flight from UK to Germany. There was a French air traffic controller strike on same day, but the Glasgow to Berlin flight path does not go over France at all.

Any advice please?

thanks!

just bumping to find out if anyone can advise? thanks

ShopSavvyShauna

Hi just wondering if anyone can advise me. I suffered a delay in 2009 on a flight with Easyjet from Belfast to Gatwick however due to the passing of years, I no longer have the flight details or times, I remember that there was initially a delay and this has a knock on effect on the rest of them so we were provided with a voucher for food due to the delay times. I've checked on flightstats and this confirms that there were delays for several of the flights on that route that day. Does anyone know where our how I can find this info before I contact Easyjet?

DTDfanBoy

No one apart from yourself or the airline is likely to have those details. Contact the airline.

silvercar

silvercar wrote: »

Son is on board a flight that has taken off 3 hours 39 minutes late, journey is 3600km journey expected flight time is 5 hours.

So I would think the chances of making up 39 minutes on a 5 hour flight are remote.

Am I right in thinking standard compensation should be 300 EURO?

The reason for the delay is given as technical fault followed by awaiting a new crew as existing crew would be over hours.

I've text him to keep boarding passes etc; the last text before he took off said that Easyjet were offering vouchers of some kind. Should I tell him not to accept. Not sure if these were serious compensation vouchers or vouchers for in flight food. They were sat on the plane for a while, so it may have been an initial offering of food.

Centipede100 wrote: »

Flight arrived 3 hrs 35 mins delayed so your son does indeed have a claim for 300 euros if the flight was delayed by technical reasons and the crew timed out.

Son has now had this reply from easyjet:

Thank you for writing to us and we apologise for the delayed response.
I would like to extend my personal apology for the inconvenience you experienced as a result of the delay of your flight from XXXXX to XXXXX on 27th August 2013.

In light of the current state of the economy, and in today’s competitive airline industry, travellers expect the best value for their travel. We always strive to provide this value through a mix of safety, on-time performance, courteous and professional service, and a wide range of destination options. We want to make travel a convenient and trouble-free experience for our valuable passengers and I am truly sorry we failed to do so on this occasion. We do everything we can to provide punctual and reliable services. There are times when we cannot operate our flights as scheduled due to certain circumstances.
According to the details in your booking, I can confirm that your flight was delayed for 3:34 hours due to an extraordinary reason. Hence, in this scenario under European Union Law and our Terms and Conditions, we are unable to offer you any compensation as this was an uncontrollable delay.
Thank you for taking the time to get in contact with us and let me apologise again for the inconvenience. It is our goal to provide exceptional service on every occasion, and I hope you will provide us with an opportunity to restore your confidence. Your support is important to us. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.
Yours sincerely,

I can appreciate that a technical fault may be classed extraordinary, but the delay strayed into compensation territory because the crew went over hours, so the flight was further delayed by waiting for a new crew.

I guess the next step is a LBA. I initially complained by email through the easyjet website. Should I now send the LBA by email or in writing?

silvercar

Centipede100 wrote: »

If your son is over 18 then he should write a LBA and send it in writing to the airline's registered offices in Luton, use free proof of postage at the counter.

If your son is a minor, then you of course should write the letter.

Thanks, he will send the LBA.

Any point in acknowledging that the initial claim was rejected? Or should he write as if this is the first time he is claiming compensation?