Flight delay and cancellation compensation, Easyjet ONLY

andyroberts1967

I used this, based on an earlier posting on this very thread:

FAO Carolyn McCall (CEO)
easyJet Airline Company Limited
Hangar 89
London Luton Airport
Bedfordshire
LU2 9PF

qbazdz

6 hours 10 minutes ago easyJet Operations Control
Your flight is delayed due to a minor technical issue with the aircraft. We're sorry for the inconvenience caused.

Does this qualify?
It looks that I'm going to be at the airport for another 2 hours, so a delay of over 3.5h is minimum.
This is a return flight which has been delayed in the morning having a knock on effect on mine.

"Delay due to substituting to another aircraft" according to Easyjet tracker.

111KAB

qbazdz wrote: »

6 hours 10 minutes ago easyJet Operations Control
Your flight is delayed due to a minor technical issue with the aircraft. We're sorry for the inconvenience caused.

Does this qualify?
It looks that I'm going to be at the airport for another 2 hours, so a delay of over 3.5h is minimum.
This is a return flight which has been delayed in the morning having a knock on effect on mine.

"Delay due to substituting to another aircraft" according to Easyjet tracker.

Sounds like you have a claim but 3.5 hours close to the threshold as delay is landing time compared with schedule landing time not time delayed at departure airport.

Ebola

111KAB wrote: »

Firstly advise flight number/time/destinations and someone may be able to assist/throw more light on reason for delay.
You should check departure airport/airlines for departures on or around same time as yours to establish if there is a common (weather related?) delay situation.
From here you should be able to establish if there was an extraordinary circumstance (weather) or if you have a valid reason to claim.

Hi again.

Right found my info: Flight was EZY3412 departing Munich on the 11th December 2010 at 11:20, but we were delayed 3hrs plus. What I can't find is either the departure time or the arrival (looked on the airports websites as well).

However I'm still going to complete a letter, but I've looked through this topic and the web but am having trouble finding the correct address to send the letter to. I've found an address for the CEO but thought that's a bit extreme to start off with! Does anyone have the correct address for Easyjet please?

Kind regards

Mike

andydan

Have just returned from holiday on a 15hour delayed EJ flight.
10.30 flight from palma,plane developed a technical problem minutes before take off and all passengers had to return to the depature lounge after engineers unable to repair fault. Approx 2 hours after returning to lounge news filtered through that a new part was required from Luton and the estimated departure would be 20.00hrs. Vouchers were handed out 13.50 euros/head for light refreshments along with a leaflet "customer support information for disrupted services " .
Information from then on was very patchy and uninformative. at around 20.45 another estimated departure was given as 21.45.
This time came and passed ....eventually a manager arrived with news the plane was not fit to fly and another plane and crew had been sourced for take off approx 22.30.
All passengers boarded this plane at 22.45 only for it to develope a technical fault on the runway immeadiately prior to takeoff.....back to the parking position where the fault was repaired and we left the ground at 00.11 and landed at destination airport @ 03.12 some 14hrs 28mins late.
I did receive an apology email the next day stating the delay was due to a technical fault.
I had to miss my day at work. there was 3 adults and 2 youngsters in our party, all full paying customers. Is there grounds for compensation for loss of work as well as delay?The flight is some 1800 km palma to edinburgh. Also do EJ automatically pay this compensation?
thanks for any help

111KAB

andydan wrote: »

Have just returned from holiday on a 15hour delayed EJ flight.
10.30 flight from palma,plane developed a technical problem minutes before take off and all passengers had to return to the depature lounge after engineers unable to repair fault. Approx 2 hours after returning to lounge news filtered throught that a new part was required from Luton and the estimated departure would be 20.00hrs. Vouchers were handed out 13.50 euros/head for light refreshments along with a leaflet "customer support information for disrupted services " .
Information from then on was very patchy and uninformative. at around 20.45 another estimated departure was given as 21.45.
This time came and passed ....eventually a manager arrived with news the plane was not fit to fly and another plane and crew had been sourced for take off approx 22.30.
All passengers boarded this plane at 22.45 only for it to develope a technical fault on the runway immeadiately prior to takeoff.....back to the parking position where the fault was repaired and we left the ground at 01.11 and landed at destination airport @ 03.12 some 14hrs 28mins late.
I did recieve an apoligy email the next day stating the delay was due to a technical fault.
I had to miss my day at work. there was 3 adults and 2 youngsters in our party all full paying customers. Is there grounds for compensation for loss of work as well as delay?The flight is some 18000 klm palma to edinburgh. Also do EJ automatically pay this compensation?
thanks for any help

No they do not automatically pay! Think you have the distance wrong. They will not compensate for you day off work. Start with page one of the thread and read, read, read.

andydan

111KAB wrote: »

No they do not automatically pay! Think you have the distance wrong. They will not compensate for you day off work. Start with page one of the thread and read, read, read.

typo error ...quite common, thank you for your assistance

BallOfWhacks

Hi all,

LBA was sent, and followed by MCOL submission.

Have rec'd notice from court that EJ has acknowledged service, and intends to defend the claim.

I would look forward to hearing about experiences of what might happen next.

Thanks, as always,

BoW

Pretty_pink_2

Flight supposed to take off 15th August @ Palma 9:15. Once on plane told starter motor was broken so flight cancelled. After much queuing (with small children) taken to a flea ridden, cockroach infested hovel of a hotel in the centre of Magaluf. No sleep whilst listening to the booming of nightclubs, yobs screeching and youths being sick in the street.

Back to Palma airport for 9am for new 11am flight. At 11am wondering why we still have not boarded the plane, we are told that our plane from last night is still not fixed !!!!!!?!?!

Another three hours sitting on cold floor of airport. EasyJet not helpful in anyway possible.

Finally get on plane and there is Problem with the water wastage. Another 30 mins!

So, was supposed to arrive home 15th August 22:30. Arrived home 16th August 15:00!

Can't find an email address to rant to Easyjet. Can I get refund for flights and does anyone ha e an email address?

Thanks

Pretty_pink_2

At least you got home! Our plane on same day at 21:15 got home 16th August 15:00pm! Easyjet. Easy my !!!!!