Flight delay and cancellation compensation, Easyjet ONLY

TELECASTER

The pilot spoke to us and said that the starter motor had failed. We were taken off the plane, through passport control and had to pick our luggage up. When we got our luggage we were told we have been given a hotel for the night. We was told to be back at the airport to check in for the flight @ 11.00. At no time did we receive a letter of explanation.

111KAB

TELECASTER wrote: »

The pilot spoke to us and said that the starter motor had failed. We were taken off the plane, through passport control and had to pick our luggage up. When we got our luggage we were told we have been given a hotel for the night. We was told to be back at the airport to check in for the flight @ 11.00. At no time did we receive a letter of explanation.

Well you are due 250€ per passenger for the cancelled flight from 15.08.13. You suggest that you had to make your own way back to PMI airport the following day in which case if you have receipts you can claim your transport costs as well. I presume the airline paid for your evening meal, accommodation and breakfast.

TELECASTER

Sorry. The airline laid on 3 coaches to an from airport. Restaurant was shut by the time we got there and breakfast didn't open till 8.00 so no chance of eating before coach pick up. We were given 9 euros in meal vouchers for each person when we reached the airport at 9.00 and that was it till we took off at 14.00.

111KAB

TELECASTER wrote: »

Sorry. The airline laid on 3 coaches to an from airport. Restaurant was shut by the time we got there and breakfast didn't open till 8.00 so no chance of eating before coach pick up. We were given 9 euros in meal vouchers for each person when we reached the airport at 9.00 and that was it till we took off at 14.00.

Well if you have receipts from any extra food you may as well send these (copies) with your 250€ pp claim.

TELECASTER

Thanks for help and quick replies.

Mark2spark

If the second flight was scheduled to depart at 11.00 the arrival time would have been scheduled for approx 12.25 GMT, therefore you would have been less than 3 hours delay if you arrived at 15.00.
So no claim for that one.
But the first flight was clearly cancelled.

andydan

Was anyone else on the delayed flight from Palma to Edinburgh 13/8/13 scheduled for 10.35am take off , eventualyy took off on 14/8/13 @ 00.11 am landed 03.00 am some 14+ hours late.
Would be interested to hear of any success or otherwise with claims to Easyjet.
thanks

Emmy098

Hi Everyone.

So i submitted a claim that dates back to 2010. Luckily i found my boarding card in a drawer somewhere but the email i used when booking is no longer in use and i have been un-able to recover it. Does anyone have any idea how or if its even possible for me to find out what my booking reference number was without that email? Or a way to get back into my Hotmail account? - i do not know the answer to my secret question etc.
My flight was delayed 8 hours the way there and 6 on the way back so pretty horrendous!

Thanks

marks87

SUCCESS!

I was going to send off the NBA tomorrow, but just now I got an email. There's nothing in it to say it's confidential, so...

Dear Mr. XXX,

Thank you for contacting us. I am coming back to you regarding your complaint on your flight EZY5255 that operated between London Gatwick and Fiumicino on the 13th of June 2013. After investigating on the case, I can confirm you that the reasons of the delay suffered were non-extraordinary.

For operational reasons, we swapped aircraft from G-EZDW to G-EZIZ. However, this aircraft was already used to make flights between Fiumicino and Linate and back to Fiumicino under flight EZY945 and 946. EZY945 was scheduled to depart at 5am. EZY5252, the previous sector was also planned to depart from the same place at the same time. This is what created the delay.

After the joint cases C-402/07 & C-432/07 Sturgeon v Condor & Bock v AirFrance of the European Supreme Court of Justice, if a flight is delayed for more than three hours, it has to be considered as a canceled flight. This flight being delayed over five hours and forty two minutes will thus be dealt as such.

Under (EC) Regulation 261/2004 article 5(3), passengers whose flight has been canceled are entitled to the European Compensation if the reasons of the delay suffered were non-extraordinary only. This kind of operational issue cannot be considered as an extraordinary circumstance and therefore, compensation is due.

This flight being shorter than 1500km, it is considered as a category A fight, which gives you the right to 250eur.

In order for you to receive the payment, you will be asked to send us the four last digits of the card used to make the reservation. Once we receive them, I will process with the payment and it should be reflected onto your card within a week later.

We trust the above has adequately addressed your concerns but will be happy to assist with any further questions you may have.

Yours faithfully,

Daniel Slade

easyJet Regulatory Support Team.

For anyone who's reached this stage, do I reply with the requested card details, or will I hear more?

moussaka_2

As a first timer I hope this is the right place for this post.

EZY8846 22/6/13 was due to depart Dalaman at 21.50, however it did not depart until approx.01.55, four hours late. The excuse is extraordinary circumstances which I dispute. Boarding time was
21.15 and there was a plane on stand but the flight crew did not board until 22.25. There was a further delay before boarding commenced and then the Captain came to speak to the passengers to say that because the ATC slot had been missed there would be a further delay of 1 hour 20 minutes but they were trying to get this reduced. Finally the plane pushed back onto the taxi way and there it sat until returning to the stand with a technical problem (Gen 2). An engineer had to called out to fix the problem, it was then discovered that there was a further problem to do with the air conditioning.

The delay was caused because the plane on an outbound flight from Stansted was swopped to become the inbound flight to Gatwick and vice versa. The Stansted outbound was being routed via Dalaman to return to Gatwick for routine maintainance. This delay was all of easyJet's own making and yet so far they are refusing compensation.

Has anyone else had problems regarding this flight and am I correct that these circumstances were not extraordinary. Any advice would be welcome.

The only thing I find extraordinary is that a plane does a round trip of 3,000 miles so it can get to the engineers at Gatwick!