Flight delay and cancellation compensation, Easyjet ONLY

andyroberts1967

Further to my last post, I have now had an email from easyJet saying that there is no compensation payable because the delay was due to technical difficulties. I thought the next step was to contact the CAA via their complaints portal, but when I get halfway through, it says it cannot help because it was a flight not originating in the UK. I have looked to see where to go next, but cannot see anything relevant. Can anyone post a link or some advice to help me please. I have looked, so please be kind to me lol.
If you prefer, you could PM me.
Thanks
Andy

David_e

andyroberts1967 wrote: »

I have looked to see where to go next, but cannot see anything relevant.

Look at the main page and search for "NBA"

andyroberts1967

David_e wrote: »

Look at the main page and search for "NBA"

Hi there,

I found the following link:-

http://forums.moneysavingexpert.com/showpost.php?p=57059483&postcount=2321

and have used the letter template which I've sent to easyJet.
I hope this was the correct template.
I will wait to hear from the airline in due course.
Thanks for your assistance David_e

fimms

Flew to Marrakech from Gatwick on 20th July. We left approx 1hr late, but then about 45mins into the flight the Captain announced that we'd be returning to Gatwick due to a fault aircon unit. Apparently they could have got to Marrakech OK but have no engineering resource in Morocco so the plane would have been stranded there.

As a result, they turned around a full plane of customers and flew back to Gatwick. We were then put onto another plane and sat on the runway for an hour or so before trying again. We eventually landed in Marrakech approx 4.5hrs later than we should have.

Interestingly, the Captain said that no-one would be due any monetary compensation as the flight took off "on time" and said that regardless of when we landed, we wouldn't be able to claim. He announced that to the entire plane.

Well, we'll see about that, as I've sent the letter off today!

Liz_del

I emailed her and got a response from someone else but it was within 2 days her address is Carolyn.McCall@eastJet.com
They fevered me £6 for 2 of us for a d3day delay this was for food I have emailed back to ask what exactly I could buy with this but no reply as yet

pom165

Hi,

Was hoping someone could assist me with some advise. On the 12/06/2008 myself and the family were delayed at Menorca , Mahon for around 7 hours.

I was told by easyjet staff that the aircraft taking us to Gatwick was delayed due to a flat tyre. Apparently the aircraft had to leave Gatwick empty heading to Luton to change the tyre. The aircraft then returned to Gatwick picking the passengers up then heading to Menorca.

Eventually the aircraft arrived only to be told we were being diverted to Luton and not where myself and my family wanted/booked, Gatwick.
Would a claim against easyjet for the tyre issue fall into the new law.
Kind regards,

Andy

Vauban

pom165 wrote: »

Hi,

Was hoping someone could assist me with some advise. On the 12/06/2008 myself and the family were delayed at Menorca , Mahon for around 7 hours.

I was told by easyjet staff that the aircraft taking us to Gatwick was delayed due to a flat tyre. Apparently the aircraft had to leave Gatwick empty heading to Luton to change the tyre. The aircraft then returned to Gatwick picking the passengers up then heading to Menorca.

Eventually the aircraft arrived only to be told we were being diverted to Luton and not where myself and my family wanted/booked, Gatwick.
Would a claim against easyjet for the tyre issue fall into the new law.
Kind regards,

Andy

I think you would have a very good case.

Stewievslois

Hi,

Could I ask some advice on the following please:

I was part of a group booking returning from Hamburg to Manchester on 14/07/2013 (flight time approx 1 hour 25 mins).

Events in order of occurrence:
1) We boarded the flight approx 30 mins late due to a technical fault.
2) The plan taxied to the runway then returned to the terminal as the fault had returned.
3) We were informed the fault couldn't be fixed and a replacement plane had been dispatched from Luton
4) We were offered refreshment vouchers - which couldn't be spent as the shops had closed in the departure lounge
5) The replacement plane arrived, however the replacement flight was then cancelled because Hamburg airport had closed for the night.
6) Easyjet paid for a hotel for the flight and got a return flight at 1pm the following day (a 16 hour delay on a 1 hour 25 min flight)

I have raised this with easyJet through the complaints procedure and received the response below:

"Dear Adam,
I’m sorry to learn that your flight was delayed.

We work hard to provide our passengers with punctual and efficient services. Every effort is made to minimise flight disruptions to get you to your destination on time. I understand the frustration you experienced as your plans were disrupted due to the delayed flight.

As per our Terms and Conditions, when a flight is delayed for more than an hour beyond its scheduled time of departure, a passenger has two options:

• If you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight
• Alternatively, you can cancel your seat and receive a credit for future flights with us.

I am sure you will appreciate this was out of our direct control and as such compensation is not payable for this delay as it was due to technical error (Hydriolic failure).

You may be able to claim the costs of any additional expenses as a result of this delay through your travel insurance.

Once again I am sorry for your experience and I do hope that this will not deter you from flying with us in the future."

My questions are:

1) Is a hydrolic fault sufficient for easyJet not to pay compensation for the first flight cancellation? I was under the impression that such a reason is only acceptable if the plane has been properly maintained etc. I have asked easyJet for an explanation as to what caused the Hydrolic Fault but have not had a response.

2) As Hamburg airport closed before we could take off with the replacement flight, is this classed as a second cancellation? EasyJet haven't even acknowledged this second cancelled flight in any of their responses.

Any advice would be greatly appreciated.

Thanks
Adam

Vauban

Stewievslois wrote: »

Hi,

Could I ask some advice on the following please:

I was part of a group booking returning from Hamburg to Manchester on 14/07/2013 (flight time approx 1 hour 25 mins).

Events in order of occurrence:
1) We boarded the flight approx 30 mins late due to a technical fault.
2) The plan taxied to the runway then returned to the terminal as the fault had returned.
3) We were informed the fault couldn't be fixed and a replacement plane had been dispatched from Luton
4) We were offered refreshment vouchers - which couldn't be spent as the shops had closed in the departure lounge
5) The replacement plane arrived, however the replacement flight was then cancelled because Hamburg airport had closed for the night.
6) Easyjet paid for a hotel for the flight and got a return flight at 1pm the following day (a 16 hour delay on a 1 hour 25 min flight)

I have raised this with easyJet through the complaints procedure and received the response below:

"Dear Adam,
I’m sorry to learn that your flight was delayed.

We work hard to provide our passengers with punctual and efficient services. Every effort is made to minimise flight disruptions to get you to your destination on time. I understand the frustration you experienced as your plans were disrupted due to the delayed flight.

As per our Terms and Conditions, when a flight is delayed for more than an hour beyond its scheduled time of departure, a passenger has two options:

• If you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight
• Alternatively, you can cancel your seat and receive a credit for future flights with us.

I am sure you will appreciate this was out of our direct control and as such compensation is not payable for this delay as it was due to technical error (Hydriolic failure).

You may be able to claim the costs of any additional expenses as a result of this delay through your travel insurance.

Once again I am sorry for your experience and I do hope that this will not deter you from flying with us in the future."

My questions are:

1) Is a hydrolic fault sufficient for easyJet not to pay compensation for the first flight cancellation? I was under the impression that such a reason is only acceptable if the plane has been properly maintained etc. I have asked easyJet for an explanation as to what caused the Hydrolic Fault but have not had a response.

2) As Hamburg airport closed before we could take off with the replacement flight, is this classed as a second cancellation? EasyJet haven't even acknowledged this second cancelled flight in any of their responses.

Any advice would be greatly appreciated.

Thanks
Adam

Unless you were moved onto another (already scheduled) service for the following afternoon, you flight(s) were delayed, not cancelled.

The point about their terms and conditions is irrelevant - they dont trump the law!

The FAQs on page one have all the info you need to take this forward - particularly the "what to do next" link (but read all the FAQs).

kerryblackburn85

I was supposed to fly with EasyJet on the 30th May, the flight was delayed by 5hours and 29 minutes and as this was a business trip and we would miss our return flight that evening so we could not travel, we were told by the airline that the reason for the delay is that they had to use our aircraft for a flight that was delayed earlier that morning and they had to wait for a plane to come from another airport i.e gatwick. I explained to them in the original email that we were unable to take the flights for the above reason and they sent me an email back saying that I was entitled to compensation please sign this form, I signed the form then got another email back saying sorry as you didn't take the flight you are not entitled to compensation.

I read on the money saving expert website that:

What if my flight is delayed by five or more hours?
When the delay hits five hours, as well as costs for food, accommodation and other extras, you qualify for a refund of the ticket cost, no matter whose fault the problem was, if you decide not to travel. To also get compensation, the problem must be the airline's fault.

So these state that I am entitled to compensation - what is correct??