Flight delay and cancellation compensation, Easyjet ONLY

dxc_chappie

romanby1 wrote: »

Terms and conditions cannot over-ride statutory law. If you were delayed over 3 hours you are able to claim. They will no doubt put objections in your way, but someone on this site may know where tro find the info to quote chapter and verse. Google Unfair Contract Terms Act 1977

You do not need to look any further than Article 15.1 in EC 261/2004 !

romanby1

dxc_chappie wrote: »

You do not need to look any further than Article 15.1 in EC 261/2004 !

I was right but not looking in the right place at this time.
Easyjet have lost that argument.

BallOfWhacks

I am not surprised that after 14 days, EJ has failed to respond in any way to my LBA.

I am about to initiate an MCOL claim, and it looks like they'll need an individual's name to address it to. Any suggestions re EJ, otherwise I may use the name of the customer service agent.

Any suggestions will be appreciated; I didn't see this addressed specifically in the FAQs.

BoW

romanby1

Centipede100 wrote: »

Address it to the Company Secretary, you do not need an individual's name if issuing against a company.

If using MCOL, you can only insert a max of 2 claimants' names on the form so if there are more than 2 claimants you will need to download form N1 and take it to your local county court to issue.

You need to find out the exact name of the airline if possible (probably Easyjet Ltd) and address it to the registered office. The fact that the papers are served to the registered office usually is satisfactorily. To the Legal Department may be wise.

Grendel12

Have just received a letter with the exact same wording as 822445 in reply to the 2nd letter I sent them. Oh goody, let the fight commence!!

Sensible_Jess

A quick question (apologies but couldn't find the answers in the FAQ) re. putting in a claim for a ~4 hr delayed flight from Geneva to Gatwick in August 2009.

OH and I flew out separately, but we flew back on together on the delayed flight. OH booked all the flights himself on his card but they were separate bookings for the two of us due to the different departure dates.

I have a forwarded e-mail of the confirmation of booking for my flights to and from Gatwick (I keep everything ) I don't think he has kept the confirmation or boarding passes etc for his flights so I think I'm the only one able to make a claim?

Who should make the claim? Should it be me, or should it be him, as he paid for the flights on his card?
I want to give easyJet no wiggle room!!

Thanks

S-J

romanby1

Sensible_Jess wrote: »

A quick question (apologies but couldn't find the answers in the FAQ) re. putting in a claim for a ~4 hr delayed flight from Geneva to Gatwick in August 2009.

OH and I flew out separately, but we flew back on together on the delayed flight. OH booked all the flights himself on his card but they were separate bookings for the two of us due to the different departure dates.

I have a forwarded e-mail of the confirmation of booking for my flights to and from Gatwick (I keep everything ) I don't think he has kept the confirmation or boarding passes etc for his flights so I think I'm the only one able to make a claim?

Who should make the claim? Should it be me, or should it be him, as he paid for the flights on his card?
I want to give easyJet no wiggle room!!

Thanks

S-J

I suggest He makes the claim as 1st Claimant and you as 2nd Claimant. That is what we were advised to do. Our claim was on the Small Claims Track not MCOL which I have no experience of.
A copy of CC statement or receipt should be enough to prove you were on the flight, although the airline have to prove you were NOT on the flight.

RustyHAT_2

I sent the template letter via email to EasyJet for a 3 3/4 hour delayed flight from Prague to London Gatwick.

I received a response after 10 days confirming my compensation and 2 days after providing them with the last 4 digits of my credit card I received the EU250.00 compensation back onto my card.

mutwadadi

On 24 July our flight from Malta to Gatwick was delayed; the incoming flight was an hour late and then we sat on the plane for a couple of hours as a series of technical faults were resolved. The flight landed three hours and eight minutes behind schedule.

I emailed customer services with the recommended template letter and relevant details about the delay, booking confirmation included.

Two hours later, I received a reply, apologising for what customer services said had been the cancellation of the flight, which had happened "for technical reasons" and concluded: "a situation like that is considered, under our Carrier's Regulations and European Law, to be outside our reasonable control. For this reason, I'm afraid we cannot offer you any compensation."

I did not say the flight had been cancelled; the flight was not cancelled, and the template letter clearly refers to a delay.

Is it possible that customer services have made an error - or perhaps even had not properly read the initial letter? Either way, what would be the best way to proceed?

many thanks!

andyroberts1967

I have today emailed easyJet about a flight I took in 2010 from Alicante to London Stansted which was delayed by nearly 9 hours, I have asked them for compensation for myself and a partner. I will let you know how I get on.