Flight delay and cancellation compensation, Easyjet ONLY

malagabob

To add. I booked the flights first then the accom

JPears

Unfortunately no. Airline are not responsible for consequential losses. That's covered by good travel insurance. You have the option to reroute yourself, at airline's expense if airline don't offer a convenient option.
Separately, you may be able to claim a fixed compensation amount, depending on the reason for cancellation.
This should be on the easyJet thread not a personal new thread.

Tyzap

JPears wrote: »

Unfortunately no. Airline are not responsible for consequential losses. That's covered by good travel insurance. You have the option to reroute yourself, at airline's expense if airline don't offer a convenient option.
Separately, you may be able to claim a fixed compensation amount, depending on the reason for cancellation.
This should be on the easyJet thread not a personal new thread.

I think what JP means is that you cannot claim for consequential losses via EU261, which is correct. However, you can via the Montreal Convention or through the small claims court, if the airline was at fault and caused you to miss your hotel booking. You can also look to your C/C company, under a section 75 claim, if that is how you paid for the hotel etc.

Please post any further question on the Easyjet thread.

JPears

Its looks as though the Andrejs Egl!!!299;tis,
Edvards Ratnieks

case is my back up legal argument? - Intolerable sacrifice in mitigating the delay.

Tyzap

JPears wrote: »

Its looks as though the Andrejs Egl!!!299;tis,
Edvards Ratnieks

case is my back up legal argument? - Intolerable sacrifice in mitigating the delay.

Yes, I think you're right.

I also believe this is where Ryanair's policy of cancellations 'at the drop of a hat' fall foul of the regulations.

In summary...

In view of the foregoing, the answer to the questions is that Article 5(3) of Regulation No 261/2004 must be interpreted as meaning that an air carrier, since it is obliged to implement all reasonable measures to avoid extraordinary circumstances, must reasonably, at the stage of organising the flight, take account of the risk of delay connected to the possible occurrence of such circumstances. It must, consequently, provide for a certain reserve time to allow it, if possible, to operate the flight in its entirety once the extraordinary circumstances have come to an end. However, that provision cannot be interpreted as requiring, as a ‘reasonable measure’, provision to be made, generally and without distinction, for a minimum reserve time applicable in the same way to all air carriers in all situations when extraordinary circumstances arise. The assessment of the ability of the air carrier to operate the programmed flight in its entirety in the new conditions resulting from the occurrence of those circumstances must be carried out in such a way as to ensure that the length of the required reserve time does not result in the air carrier being led to make intolerable sacrifices in the light of the capacities of its undertaking at the relevant time. Article 6(1) of that regulation is not applicable in the context of such an assessment.

From here...

http://curia.europa.eu/juris/document/document.jsf?text=&docid=82052&pageIndex=0&doclang=EN&mode=lst&dir=&occ=first&part=1&cid=226994

Chimpofdoom

Hi folks,

Hopefully someone will be able to give me some advice here.

Had a quick read of VauBan's guide.. excellent read, will keep it handy!

So long story short:

• Flight cancelled last minute on Friday
• Flight canclled due to staff working max. hours (screenshot from their site)
• Staff didn't book hotel for us/app was unresponsive
• Staff didn't offer to re-route us, easyjet only
• Next flight direct would be Tuesday
• we booked our own way home (next day) via the next closest airport to home and took train rest of way

Whilst I will need to submit their form, the problem/question I have is due to booking references. My wife was on another trip initially, I flew out to meet her half way and we'd fly back together.

The problem is easy jet's booking system wouldn't allow the return flights to be together under one booking reference.

So when submitting the expenses form, can I put 2 references onto one form? (as the expenses are joint)

Tyzap

Chimpofdoom wrote: »

Hi folks,

Hopefully someone will be able to give me some advice here.

Had a quick read of VauBan's guide.. excellent read, will keep it handy!

So long story short:

• Flight cancelled last minute on Friday
• Flight canclled due to staff working max. hours (screenshot from their site)
• Staff didn't book hotel for us/app was unresponsive
• Staff didn't offer to re-route us, easyjet only
• Next flight direct would be Tuesday
• we booked our own way home (next day) via the next closest airport to home and took train rest of way

Whilst I will need to submit their form, the problem/question I have is due to booking references. My wife was on another trip initially, I flew out to meet her half way and we'd fly back together.

The problem is easy jet's booking system wouldn't allow the return flights to be together under one booking reference.

So when submitting the expenses form, can I put 2 references onto one form? (as the expenses are joint)

Hi Chimpofdoom,

You might have to ask EJ that question as I don't know their system that well or put in two separate claims with half the value of each receipt on each claim form.

Please keep us up to date with any progress.

Good luck.

Chimpofdoom

Tyzap wrote: »

Hi Chimpofdoom,

You might have to ask EJ that question as I don't know their system that well or put in two separate claims with half the value of each receipt on each claim form.

Please keep us up to date with any progress.

Good luck.

No worries, i've submitted it anyway and referenced my wife's name in it, so hopefully they'll use common sense and search the system!

I won't hold my breath...

Martin_mk

Hi all,

I was travelling back from Mahon Friday night and the flight was cancelled. I followed the steps on the easyjet app to request a hotel for my family. I didnt book one directly as the app stated it wouldnt be re-reimbursed if easyjet could supply an hotel but they would contact me.

So time went on and nothing from easyjet and was never offered a hotel. So my family had to sleep in a closed Airport for the night. They only offered a flight on the Tuesday which was no good so I ended up booking a new flight. I have submitted a claim for that but where do I stand in getting some sort of compensation for not being offered over night accommodation? I have tried to contact easyjet but as you prob know i keep going round in circles..... Any help will be greatly appreciated.

Justice13075

For future reference, if you cannot get on the app for a hotel just book it yourself they will have to reimburse you. You won't get any compensation for not being offered a hotel. Write to the CAA and tell them the more complaints to them and they might actually do something. Also, read EU regulation 261/2004 and also download Vaubans guide from the internet. Now regarding the cancelled flight, you should have been offered re-routing with another airline. if the cancellation was not extraordinary circumstances and depending on the return airport if it is under 1500km you will get 250 euro per passenger over 1500 km it will be 400 euro per passenger. They will also have to pay for your return flight minus the cost of the cancelled return flight. Put your flight details into bottonline and euclaim and see what they say.