Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

You don't appear to be claiming compensation from easyjet or have you passed that on to Bott. I not why not if they say you have a claim it's not going to cost you anything. The expenses seem straightforward.

JPears

Hi justice. Compensation claim on a different timeline !!!55357;!!!56833;
NBA sent 29/7 with 14 days notice, even though they've given final decision.
Just playing fair unlike the airlines.

motorguy

JPears wrote: »

Compensation depends on the reason for cancellation. What was the reason given?

If other airlines did the same route this evening you could have used them and reclaimed costs.
But I bet easyJet didn't tell you that?
So if I'm reading correctly, easyJet website wouldn't let you change you cancelled flight to tomorrow, yet if you booked it yourself you could get the flight? If that's the case, try rebooking on line again and get a screenshot as evidence.
Unfortunately if you opted for a refund, easyJet will try to wash their hands of any obligation to you, even though they actually denied you any re-routing options. Hence the need for screenshot evidence.
You can't claim the parking costs.
You can claim your overnight costs of hotel, food and drink(non alcohol) whilst you wait for next flight.
Be prepared for a fob off then fight.

Yes, i've rebooked for tomorrow via their website even though their rebook option was showing no available seats.

The flight this evening was their last flight back to NI from Manchester. They've two tomorrow during the day but fully booked, the next available was Friday evening.

"We!!!8217;re very sorry that your flight has now been cancelled. We were hoping that we would be able to continue with your flight today, but unfortunately, we had to make some changes to our flying program because of the previous delays."

JPears

So you are probably due !!!8364;250 compensation.
Cost of your hotel and food/drink.
Cost of your rerouted flight.
There are 2 seperate webforms. One for the compensation. One for expenses incurred.

JPears

MCOL submitted. Countdown to 22nd August.

Paranoid_Android

Hi newbie here, thanks for any replies in advance.


Booked on EJ return flight Thursday afternoon that was cancelled after being delayed.

Re-routed 36 hours later to an airport 180 miles away from original destination where our car was parked.

To be fair to EJ they complied with their requirements by putting us up in an hotel overnight at our holiday destination and then arranged a 180 mile taxi to the airport we flew out of; now got the fun and games of claiming expenses and compensation.

The only email received from EJ since the cancellation is a customer satisfaction survey about it and whilst I have plenty to say to them on the matter I'm wary about completing the survey and 'showing my hand' per se.

Any views/experiences re customer surveys welcomed please.

Tyzap

Paranoid_Android wrote: »

Hi newbie here, thanks for any replies in advance.


Booked on EJ return flight Thursday afternoon that was cancelled after being delayed.

Re-routed 36 hours later to an airport 180 miles away from original destination where our car was parked.

To be fair to EJ they complied with their requirements by putting us up in an hotel overnight at our holiday destination and then arranged a 180 mile taxi to the airport we flew out of; now got the fun and games of claiming expenses and compensation.

The only email received from EJ since the cancellation is a customer satisfaction survey about it and whilst I have plenty to say to them on the matter I'm wary about completing the survey and 'showing my hand' per se.

Any views/experiences re customer surveys welcomed please.

Hi Paranoid Android,

I'm a bit confused as to where the 180 mile taxi journey was, on departure or on arrival?

Why was your flight cancelled? What were you told.

It would be clearer if you could inform us of your original itinerary and then the changed itinerary, it just makes it easier to understand.

EJ can be very awkward after the event, just like some other airlines. They don't like giving out compensation or expenses too easily.

When the reason is very clear cut and unambiguous things tend to go much smoother.

Good luck.

Paranoid_Android

Sorry for the confusion. Facts are as follows:

Arrived at Jersey airport 2.8.2018 approx.1.45pm to check in for a 4.30pm flight back to Liverpool. Flight had been delayed to 6.05pm at this point but we were not informed of this (it was available via their App & other passengers had been informed on check in).

Approx 3.45pm the flight was cancelled due to 'operational reasons', my daughter got a screen shot stating that they had to replace our flight's plane earlier due to a possible technical issue and this was causing delays. The info on the screenshot had been updated approx. 5am on the morning of the flight and advised passengers to proceed to the airport as usual for check in.

With Jersey being a small island with a low number of flights available people were booked onto other EJ flights to other UK destinations (all of the daily flights back to Liverpool were fully booked up to next Thursday 9.8.018).

We ended up booked on EJ flight to Luton last night (with an 180 mile taxi ride back to Liverpool upon landing).

EJ ended up paying for block hotel bookings in Jersey on thursday night and also arranged the taxi from Luton to Liverpool for us last night.

Having read up on flight compensation this morning (what a minefield!) I believe it is worth putting a cancellation compensation claim in after I 'test the water' with our food expenses?

The question I was posing this morning related to EJ's customer satisfaction questionnaire that they emailed yesterday asking how I felt they had dealt with the cancellation.

As we were still not home yet I was unable to complete the questionnaire and this morning I was wary to 'vent my spleen' in case it tips them off about my intentions to claim.

Having read up further on the issue I'm now of the opinion that EJ appear to fight most claims so I may as well reply to the questionnaire and let them have it with both barrels!!

Tyzap

Hi Paranoid Android,

Thanks for clarifying.

Yes, no point holding back, just be factual and truthful and if they don't like it, tuff!

You were in their care from the time of the delay to your arrival at Liverpool, so any meals and soft/hot drinks etc are also all claimable.

You should also be entitled to compensation too, so submit both claims together ASAP.

It seems to be a straightforward claim due to technical issues so hopefully it will go through smoothly.

Please keep us up to date with any developments and have a read of Vaubans guide, details just below here and yes, it is a minefield.

Good luck.

NoviceAngel

Paranoid_Android wrote: »

......

To be fair to EJ they complied with their requirements by putting us up in an hotel overnight at our holiday destination and then arranged a 180 mile taxi to the airport we flew out of; now got the fun and games of claiming expenses and compensation.....

That’s amazing - well done EJ - perhaps J2 could learn from this? You were well looked after, and although I don’t disagree from Tyzaps advice which is of course 100% accurate, you are quite rightly entitled to your expenses, but am I allowed to be soppy ? Is this really an additional compensation claim? Technically you have a case ...

Cheers,

NoviceAngel

EDIT apologies taking the moral ground, I think I’m feeling soppy because the Mrs is still in pot! Lol