Flight delay and cancellation compensation, Easyjet ONLY

JPears

However there might be an element of how long the thunderstorms were an issue. If the thunderstorms only lasted say an hour or less so so the bulk of your delay over 3 hours was due to crew issues then there may be a claim potential.

If the thunderstorms caused more than a 3 hours delay then crew issue is irrelevant and probably no claim.

Tyzap

Tyzap wrote: »

Quick answer, no. Crewing problems are inherent in the operation of an airline. There are some CC judgements to this effect.

Sorry, that was a bit of a quick reply.

What I mean was that if there were thunderstorms that delayed you for 3 or more hours there is no claim.

Longer answer...

If you were delayed for anything less than 3 hours due to a storm, but the crew were then out of hours causing a further delay of over 12 hours, you may be due compensation as crewing problems/delays are inherent in the airlines operations and are not an EC.

kcirbuk

The possible issue with making a claim is there was a Marseille ATC strike that weekend which could have put your plane out of position.
Botts can't help as the flight neither started or finished in the UK. You will also need to find out which easyJet company operated the flight.

That sounds reasonable. What for do I need to figure out the easyJet company? And how do I do that?

I just feel that if the plane is ready to take off, but for some reason the crew that are supposed to be on it, is not there, is something that is completely EJ's decision. I can understand if the standby crew takes a long time to get a hold on because of knock on delays from Marseille, but the scenario should never have happened, had EJ not removed the crew from the flight (or whatever the reason was for the crew not being present). Or am I missing something here?

JPears

It doesn't really matter. EJ knew about the Marseille strike in advance. It doesn't cover the area you were flying at all so they should have re-rostered crew accordingly.

There is a second element to fall back on for compensation, in that the airline must have done everything short of intolerable sacrifice to mitigate the delay. Clearly they didn't.

JPears

email reminder sent to EJ - MCOL ready to submit tomorrow.
They really are fools to themselves if they don't reply by the end of today.


And then there's the compensation claim....

JPears

Received a reply stating:
1. Compensation claim not due as ATC strike. Thats not what I'm claiming for here, thats a separate issue.
2. To claim expenses, I need to fill in the webform and provide copies of all receipts. I did that on the 29th June, which they acknowledged.


Of course my reply was touched with a degree of sarcasm.
MCOL tomorrow it is then....
Bunch of numpties.

Justice13075

What post number did this start?

JPears

3035. 29th June.

motorguy

Ok. just had my Easyjet flight for this evening cancelled.

I tried to use their change flight option but it said no flights available for tomorrow, yet i was able to book a flight with them tomorrow online.

So i've had to request a refund. That flight cost me £40 which i expect to get back as its being processed.

However, the replacement flight is £167. I've also had to book a hotel @ £59 and an extra night in the airport car park at the other end will cost me £28.

I believe i am entitled to the 250 euro compensation ok, but am i entitled to claim any of the above costs?

Thanks in advance

JPears

Compensation depends on the reason for cancellation. What was the reason given?

If other airlines did the same route this evening you could have used them and reclaimed costs.
But I bet easyJet didn't tell you that?
So if I'm reading correctly, easyJet website wouldn't let you change you cancelled flight to tomorrow, yet if you booked it yourself you could get the flight? If that's the case, try rebooking on line again and get a screenshot as evidence.
Unfortunately if you opted for a refund, easyJet will try to wash their hands of any obligation to you, even though they actually denied you any re-routing options. Hence the need for screenshot evidence.
You can't claim the parking costs.
You can claim your overnight costs of hotel, food and drink(non alcohol) whilst you wait for next flight.
Be prepared for a fob off then fight.