Flight delay and cancellation compensation, Easyjet ONLY

JPears

Airlines making "mistakes", lying to the customer?
Surely not...
What is the world coming to?

FasNadeem

After experiencing more than 5 hours delay for an EasyJet flight due to a technical fault from Venice back to London Gatwick I have submitted two separate claims on EasyJet website. An EC261 Compensation for 2 passengers and an Expenses claim to cover for food and drink (money we had to spend at Venice airport as we were only given vouchers for £4.50 each) and taxi we had to call at 2 am to take us back home as our son who was our original lift from Gatwick could not come at such an odd hour.

For the compensation claim so far they have come back to say they are investigating the reason for the 5 plus hours delay - I have reminded them it was a technical fault as we were told by the pilot when we were leaving Venice he pointed out another Easyjet plane alongside us being fixed by technicians that was our original plane which could not fly due to the technical fault. I am still waiting to hear back from Easyjet but I am hopeful.

For the Expenses claim they have point blank refused using very odd language. They replied as below:
Thank you for your expense claim which we received on 2017-07-10.
We have reviewed your claim and we can confirm that your flight from Venice Marco Polo to London Gatwick was delayed by 5 hour and 12 minutes due to Technical issues.
As your flight was delayed no expenses claimed are payable under EU Regulation 261/2004.
For more information on the payment of reasonable expenses in times of delays or cancellations please visit: (sorry as a new user can not paste the link on this forum yet)

I have replied to them saying on one hand you are accepting your flight was delayed for more than 5 hours due to Technical issues but then you say - "as your flight was delayed no expenses claimed are payable under EU Regulation 261/2004" - I find their response quite bizarre.

Whilst I am waiting to hear back from them on both accounts the question I have is. Is my expenses claim not a valid claim ?

Anyone out there please share your thoughts views on this one.

Justice13075

Your just an old cynic

QuestionThrowaway

Thanks, I will have to pursuit it, regarding my friend was rejected do I put in my own claim or will it have to go through him?

Caz3121

should be on this thread
https://forums.moneysavingexpert.com/discussion/4384709

juliesf

Beautiful-Moose wrote: »

Me again!

So I rang the complaints department instead of going through to customer service and explained all again to them. They looked at what I had already supplied and agreed there and then that an invoice wouldn't be needed and processed the payment for my flights!! I am a little worried that I had to give them my card details again in order for the money to go through to my account but I live in hope that in 5-7 working days I will have the majority of my money back! I hope this saga is over!

Hi Beautiful-Moose, glad this looks like it's working out for you. We put our claim to the adjudicator and are waiting to hear back. I wonder if we should call and complain, though. I did it all over chat/email and it was not to my liking! Please let us know what happens.

Rickster1978

FlameCloud wrote: »

I had the standard response from Easyjet advising me of my right to forward to CEDR, to which I replied saying I disagreed. Main points were-

1. Captain and Ground Staffs own statements at the time
2. 'Adverse Weather' was directly contradictory to their own press statement
3. 'Adverse Weather' directly contradictory to their own app about reasons for delay.
4. None of the checkers report any adverse weather for this flight.

I also sent an email to the MEN and copied in Easyjet Press office to say that EJ were now saying that this hadn't happened at all.

To my surprise I woke up to an email from EJ saying that the email declining the claim was a system generated one sent in error (which is in itself a lie) and that I was due it, and that it would be paid into my account within 7-10 days.

Will see if it is actually paid.

My mum has also now been advised that she is entitled to compensation. They didn't give any reason for sending her the initial email saying she wasn't and didn't explain why they had said it was due to the weather. I wonder how many people got that response and just left it there. It's affected your flight out and hers back so that's a lot of people due payouts.

Tyzap

There will be less claimants now that they have lied to everyone thus saving them Lots of money.

It is of course completely unethical, immoral and against the regulations, so where is the CAA when they are needed?
Okay, I'll answer that. They are sat in their ivory tower keeping their heads down and ears closed, they don't want to hear any bad news about the airlines which means getting up off their fat backsides.

Unfortunately the CAA, or one of the other NEB's, are the only ones able to do anything about unscrupulous airlines, so if your up for it, you should write a letter of complaint to them.

Good luck.

JPears

Please do write a letter.
Some airlines are worse than others at lying to customers, but most do it to a greater or lesser extent.
I now take a USB stick with Vauban's guide on as well as a copy and link to this forum on my phone on each flight. If the flight looks in the slightest delayed I start talking to the adjacent passengers, offering said copy/link. On a recent Ryanair flight after 90 minutes delay, they suddenly found another airplane to use. I wonder if cabin rumours prompted that?

RandAMS

I suspect I already know the answer to this one but...our EasyJet flight scheduled to leave Edinburgh at 13:30 on a Friday eventually left at 09:40 the following morning (mechanical fault on aircraft leading to aircrew being over their flight hours, and no relief crew available). What are my chances of being compensated for the lost day's holiday from my work?
And while I'm flogging the dead horse of optimism, here's another one. The compensation limit is determined by the distance to the destination, and if this is below 1500km, you get 250 euros, otherwise you get 400 euros. Edinburgh to Milan is 1426km according to various sources, but according to the aircraft's filed flight plan, the distance in the air was actually ~1600km, so if I appeal to EasyJet's better nature (stop laughing at the back), what are the chances...