Flight delay and cancellation compensation, Easyjet ONLY

Caz3121

PaulH1 wrote: »

The flight was delayed to 12.00pm. We were advised to book on the 1.35pm flight, which I did. This flight was also delayed, and I didn't land into Edinburgh until 4.40pm.

your flight was due to leave at 12pm and you opted to change to a flight that was going to leave even later? why?

Beautiful-Moose

So an update!

I got all my cab expenses refunded however they denied my claims for flights. They said there were flights available within 48 hours which was a total lie. So I rang them up and their customer service agent was very helpful and admitted it was an error in the system so she would refer my case to a manger as she couldn't see why the claim would be denied.

I then received an email later that night asking me to provide an invoice for my alternative flight. Now at no point was I ever asked to obtain one when booking a new flight. I have the receipt and boarding passes for the flight. I have contacted Alitalia and they have said they don't issue invoices past 7 days after the flight but none of their agents could understand why I needed one when I wasn't a business customer or paying on a business card and had boarding passes and a receipt already.

So now I am stuck as to what to do next! I am fuming with Easyjet! I feel totally robbed. I am tempted to get in contact with BBC Watchdog about them and hope others on here will as well. I have seen so many people in very similar boats on their facebook page so I am sure they are using the same excuses and stories all over the business! It is so wrong.

Justice13075

You must have a credit card bill or a bank statement. Don't forget evidence in a civil court is less than a criminal court. If you can persuade a judge you were on that flight that's enough and with a statement you should be fine. Send proof of payment to Easyjet along with copies of receipt and boarding passes if they won't accept that tell them see you in court.

Tyzap

Justice is right, supply all the evidence you have and that should suffice. They just need to see some convincing evidence that you did purchase that particular flight, I wouldn't expect them to just take anyone's word for it.

It's beginning to look like you are almost there so press on and be patient.

Good luck.

PaulH1

Caz3121

Sorry, the flight kept being put back from 8.15am, to 10.00am, to 12.00pm, and
then finally 2.00pm. When asking the Easyjet staff if the flight would actually take off at 2pm, they said they did not know when the flight would take off, if at all, and stated we should look to catch the 1.35pm flight.

PaulH1

Hi. I was travelling up to Edinburgh, and was due to leave at 8.15am, and land in Edinburgh at 9.40am. I checked in, and got through Security. The flight was then delayed to 10.00am, then delayed to 12.00pm, then delayed again to 2.00pm. We were advised by the Easyjet staff to book on the 1.35pm flight, which I did. This flight was also delayed, and I didn't land into Edinburgh until 4.40pm.
I have claimed for compensation, and Easyjet refuse because I did not travel on the original flight. Is this correct? Have I lost out because I followed the advise of Easyjet ?
Could anyone please advise on my next course of action.

Beautiful-Moose

Me again!

So I rang the complaints department instead of going through to customer service and explained all again to them. They looked at what I had already supplied and agreed there and then that an invoice wouldn't be needed and processed the payment for my flights!! I am a little worried that I had to give them my card details again in order for the money to go through to my account but I live in hope that in 5-7 working days I will have the majority of my money back! I hope this saga is over!

FlameCloud

Hi,

First time I have ever been in a situation like this so bear with me – will try and be as concise as possible.

I was on an Easyjet flight (EZY1973 on the 22/6/17 from Manchester to Paphos) that was cancelled overnight due to the gate staff not screening one of the passengers correctly, which resulted in us sitting on the tarmac for around three hours, before being taken back to the gate and offloaded around 4 hours after we should have left.

The incident basically arose because a young man as part of a group used the wrong boarding card, which was not compared correctly against his passport and as a result he boarded. The mistake was found by the crew after a head count and he was eventually offloaded and they crew were then out of hours, resulting in an overnight delay. The story was in the local press –

http://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-airport-easyjet-flight-delayed-13227373

I have made a claim for compensation for a delay of over three hours and Easyjet have rejected the claim citing adverse weather conditions and therefore outside of their control.

Is it is common for an airline to outright lie in this manner? I have screen shots of their app at the time confirming the actual reasons as well as photos of the police incident itself.

legal_magpie

FlameCloud wrote: »

Hi,

Is it is common for an airline to outright lie in this manner? .

I really needed a good laugh this afternoon, thank you

Tyzap

Beautiful-Moose wrote: »

Me again!

So I rang the complaints department instead of going through to customer service and explained all again to them. They looked at what I had already supplied and agreed there and then that an invoice wouldn't be needed and processed the payment for my flights!! I am a little worried that I had to give them my card details again in order for the money to go through to my account but I live in hope that in 5-7 working days I will have the majority of my money back! I hope this saga is over!

From tears of sorrow to tears of joy, well done:j