Flight delay and cancellation compensation, Easyjet ONLY

Tyzap

Beautiful-Moose wrote: »

Ah thank you! :-)

Hi Moose,

It all sounds like a load a load of baloney to me!

EJ have dropped you right in it so don't let them get away with it.

Firstly you need to read Vaubans guide to claiming compensation, just Google it and download, then have a good read. It's full of very useful advice and information.

What reason were you given, if any, for the cancellation?

Post any further questions here.

Good luck.

Beautiful-Moose

I’d like to apologise for the cancellation of your flight EZY8258 to London Gatwick which was scheduled to leave on Thursday, 22nd June.

We aim to operate all our flights efficiently and on time, however situations may arise from time to time which can prevent this from happening. I can assure you delaying or cancelling a flight is always our last resort as we understand the inconvenience this causes our passengers.

Your flight was cancelled due to ATC slot restrictions. This consequently led our crew to run out of their operating hours. As, the primary reason for this delay was outside our reasonable control, you are not entitled to compensation under the guidelines of EC261/2004.

If you have incurred any expenses due to this disruption, you’ve to complete our Expense Claim Form. You’ll need to provide receipts that clearly describe what you’ve spent. We aim to review all claims within 21 days. Before making a claim please read your notice of rights for delayed and cancelled flights.

juliesf

Hi Beautiful-Moose, you were our exact opposites last Thursday! We were trying to get from LGW-FCO on the 17:50 flight and had almost the same nightmare you did. I also received that same email denying compensation due to ATC slot restrictions. I will read Vauban's guide and hope that something good is in it - easyJet has signed up for an alternative adjudicator which costs £25 if you don't win your compensation. Good luck! I will be following this thread.

Tyzap

juliesf wrote: »

Hi Beautiful-Moose, you were our exact opposites last Thursday! We were trying to get from LGW-FCO on the 17:50 flight and had almost the same nightmare you did. I also received that same email denying compensation due to ATC slot restrictions. I will read Vauban's guide and hope that something good is in it - easyJet has signed up for an alternative adjudicator which costs £25 if you don't win your compensation. Good luck! I will be following this thread.

Hi juliesf,

How long were you delayed by? and were you given information about your rights under the EC regulation 261, regarding delayed or cancelled flights?

Good luck.

Beautiful-Moose

Originally we were delayed by 2 hours, then our flight got cancelled an hour or so before the delayed flight was due to leave.

We were given a leaflet about what happens with disruption and cancellation from the check in desk.No one really came round and spoke to us about it and the people on the desk seemed very flustered and didn't really know what to do with themselves.

Tyzap

Beautiful-Moose wrote: »

Originally we were delayed by 2 hours, then our flight got cancelled an hour or so before the delayed flight was due to leave.

We were given a leaflet about what happens with disruption and cancellation from the check in desk.No one really came round and spoke to us about it and the people on the desk seemed very flustered and didn't really know what to do with themselves.

Your incoming flight from LGW did not depart for some reason. There were no problems at FCO during the evening and a Vueling flight from LGW landed at 23.09CET without any problems.

It's beginning to look like your flight was not operated for 'operational reasons' or to put it another way, EJ convenience.

Your best way forwards, imo, is to ask EJ to forward the case to CEDR, an alternative dispute resolution supplier, where you can claim compensation plus any costs and expenses that you have receipts for.

Good luck.

Beautiful-Moose

How did you find out about the flights? I would be very interested in seeing this information as I was lead to believe that the plane was in the airport but cancelled due to staff having worked too long due to the delay at Gatwick. If what you are saying is correct then I shall be adding this information to my complaint email.

juliesf

Tyzap wrote: »

Hi juliesf,

How long were you delayed by? and were you given information about your rights under the EC regulation 261, regarding delayed or cancelled flights?

Good luck.

Hi Tyzap,

When we got to LGW at 15:45, the departure board said delayed to 19:30 (original flight departure 17:50). It changed a couple of times, but we did go through to boarding and we were penned in between the boarding gate and the door to the boarding bridge for a long time.
We were not given any printed information at all about our rights. After a long wait, we heard an announcement in our area that our flight was cancelled, as well as a Munich flight. Two guys came out, I think they might have been ATC people because they were not easyJet employees, and they announced that we were going to have to go back through passport control and that there was no available flight crew at LGW because all their air time had been used.
Finally, an easyJet manager came out and told people what was going on - but it was very minimal. We were told to book our own alternative flights, hotel and that we would be reimbursed. He said we would be refunded for the unused portion of the flight to Rome. Nothing was mentioned about compensation.

Tyzap

Beautiful-Moose wrote: »

How did you find out about the flights? I would be very interested in seeing this information as I was lead to believe that the plane was in the airport but cancelled due to staff having worked too long due to the delay at Gatwick. If what you are saying is correct then I shall be adding this information to my complaint email.

Hi Moose,

I believe that Juliesf's flight from LGW to FCO (8257) should have been your flight back to LGW (8258). Julie was left stranded at LGW when her flight was cancelled for the same reason as yours.

Tyzap

juliesf wrote: »

Hi Tyzap,

When we got to LGW at 15:45, the departure board said delayed to 19:30 (original flight departure 17:50). It changed a couple of times, but we did go through to boarding and we were penned in between the boarding gate and the door to the boarding bridge for a long time.
We were not given any printed information at all about our rights. After a long wait, we heard an announcement in our area that our flight was cancelled, as well as a Munich flight. Two guys came out, I think they might have been ATC people because they were not easyJet employees, and they announced that we were going to have to go back through passport control and that there was no available flight crew at LGW because all their air time had been used.
Finally, an easyJet manager came out and told people what was going on - but it was very minimal. We were told to book our own alternative flights, hotel and that we would be reimbursed. He said we would be refunded for the unused portion of the flight to Rome. Nothing was mentioned about compensation.

Hi Juliesf,

I think your best way forward is to firstly ask EJ for compensation and any costs that you incurred. If/when they refuse you can refer your case to CEDR. EJ will have to submit any defence that they have to CEDR and you can then comment upon it.

The main question that both you and Beautiful-Moose need answering is going to be about how the slot restrictions directly applied to your flights. I don't believe that they did at all, but it is up to EJ to prove that any extraordinary circumstances existed, which would then exempt then from paying you compensation. The only way EJ can avoid paying you compensation is by claiming that an EC occurred. They seem to have avoided using that phrase in any correspondence but that is what they are implying.

On that day both LGW and FCO seemed to be operating normally, there were no problems that I could find.

Within the 261 regulations EJ are under an obligation to help and make alternative arrangements for you, they didn't help at all, and at their main operating base too! This aspect of the delay should be reported to the CAA for their none compliance of the regulations.

Good luck.