Flight delay and cancellation compensation, Easyjet ONLY

Vauban

I think this chain has got confused because Antonove thought I was responding to him. I wasn't. To be clear, Antonove's case seems clear cut and there's no need for further testing in court - there's already a binding ECJ case for this kind of incident.

JPears

Oops, no my bad, confusing different posts. My post edited.

Sls

Hi everyone!
Hoping to get some help. I had a flight from Luton to Hamburg which was diverted to Bremen. Diversion was due to a weather conditions. They kept us in the plane for amost an hour until they waited for decision. EJ ops decided not to fly back to Hamburg and we've been told there are coches to get us to Hamburg. In reality there were no coaches and EJ texted us an advice to take a train. Basically they abandoned us in the middle of the night. That was night and we had to take a taxi to train station, train to Hamburg.
As far asI understand if a flight is diverted EJ is liable to get me to my final destination. Problem I've got I dont have any receipt of taxi or train ( it was night, i was alone, don't speak german. Shortly telling distressed and dont know where i lost my train ticket)
Easyjet site says i can claim refund if i have receipts.
Can I still claim as they know they dumped us there in the middle of the night. Also, after taking train i got to Hamburg at 2am. Supposed to arrive to Hamburg at 9pm. Can i claim flight delay as well based on that?
Thanks a lot!

Dave1979

We had a Gatwick - Edinburgh flight cancelled about an hour before take off. The ground staff told us it was due to crew working all their allocated permitted hours. It was late at night and the same weekend as the massive BA IT failure and the next available Easyjet flight was 2 days later! We managed to get a BA London City flight the next day and Easyjet put us up in the Hilton next door. The Easyjet staff specifically told everyone at the gate that the EU261 compensation would apply in this case and to keep any receipts to claim.

Just got an e-mail saying it won't be paid due to it being due to air traffic control problems. Well !!!!ed off! The BA flights were about an extra £150 on top of the refunded Easyjet prices. Some people at the gate were hiring a car and driving back to Edinburgh.

Any avenue to take this further or just try the travel insurance?

Justice13075

Put your flight details into Bottonline and EuClaim flight compensation checkers and see what they say.

Dave1979

Justice13075 wrote: »

Put your flight details into Bottonline and EuClaim flight compensation checkers and see what they say.

Cheers. I have submitted a claim with Bott & Co.

JPears

Dave1979 wrote: »

We had a Gatwick - Edinburgh flight cancelled about an hour before take off. The ground staff told us it was due to crew working all their allocated permitted hours. It was late at night and the same weekend as the massive BA IT failure and the next available Easyjet flight was 2 days later! We managed to get a BA London City flight the next day and Easyjet put us up in the Hilton next door. The Easyjet staff specifically told everyone at the gate that the EU261 compensation would apply in this case and to keep any receipts to claim.

Just got an e-mail saying it won't be paid due to it being due to air traffic control problems. Well !!!!ed off! The BA flights were about an extra £150 on top of the refunded Easyjet prices. Some people at the gate were hiring a car and driving back to Edinburgh.

Any avenue to take this further or just try the travel insurance?

What you need to find out is the cause of the delay/cancellation. If it was air crew hours, you are probably due compensation. If it was just ATC restrictions, then probably not. If air crew issues caused the majority of the delay up to 3 hours, then ATC caused further delay, probably still due compensation.

Ajshorty

Hi, myself and my family missed our flight out of Gatwick due to the baggage machines breaking down over the bank holiday weekend. We were given replacement flights 48 hrs later by easyJet but couldn't get our car so had to pay for trains, hotels etc. I am unsure if I try to claim this back in the same way as a delayed flight or if there is some other procedure. Any advice greatly appreciated as I don't know where to start!

GwylimT

Why couldn't you use your car?

Joosh

Joosh wrote: »

Hi guys,

An EasyJet flight a family member was on, due to go from Gibraltar back to Bristol UK recently was delayed by over 24 hrs in Gibraltar due to a bird strike on the incoming aircraft.

Eventually they flew home from Malaga, over a day later.

I have chased this up with EasyJet on behalf of the aforementioned family member as they do not have the confidence/capability to do it themselves.

EasyJet have replied classing bird strikes as Extraordinary Circumstances, however I've heard that this may not be true due to the airline paying the airport for bird clearing services, plus the fact that bird strikes may be a normal occurrence during standard airline ways of business.

Also, I don't see how it takes over 24 hours to get people on a replacement plane back from Gibraltar. It's a 2-3hr flight.

Could it be argued that bird strikes are not extraordinary circumstances and that easyJet did not do all in their power to reduce the delay?

They have been very stubborn so far, despite my citing of some court cases disagreeing with the easyJet decision.

Cheers,
Joosh

Hi all,

In reference to the above, I had read Vaubans guide and used it to good effect until recently when the European Court decided that Bird Strikes are extraordinary....

My issue with EasyJet's rejection of my case is that it took them over 24 hours to get another flight in order. Not only that, but the flight my family were due to be travelling on wasn't the one that got hit, it was on an incoming flight.

The downside is EasyJet aren't being easy about revealing why it took 24 hours after the scheduled flight time to get them onto another plane, given that Gibraltar is only a few hours away from Bristol.

I feel that it was an unnecessarily long delay for a bird strike in mainland Europe...

Regards,
Josh