Flight delay and cancellation compensation, Easyjet ONLY

legal_magpie

To Paul H 1.
The last thing airlines need is passengers who think. You are fully entitled to claim especially as you followed their advice.
Download Vauban's guide (just search for it) and follow his advice.

Justice13075

Definition of a Lie.

a false statement made with deliberate intent to deceive; an intentional untruth; a falsehood. ... the charge or accusation of telling a lie: ... to speak falsely or utter untruth knowingly, as with intent to deceive.

Do you think the airlines would do that

Me Too

billybraggtastic

My flight was cancelled on Tuesday (Stansted to Glasgow). I've seen reference to Vauban's guide which I will look into. Alternative arrangements were being offered for 24hrs later, which we were not prepared to accept as childcare and work commitments were causing concern. Easy jet rep told us to make alternative arrangements and all receipts would be reimbursed.

Could someone clarify the following:
1. Should I be looking for compensation, refund, reimbursement or all three?
2. Can we make a joint claim? There were 6 of us travelling on 2 separate bookings so some receipts are for our combined expenses.
3. My partner is eager to follow Easyjet's claim form - is this the best route? I am concerned that the easy path is loaded in their favour.
4. The cancellation was announced as 'due to operational reasons' - what does this mean and how and where is it officially recorded.

Tafornow Billybraggtastic

JPears

You need to download and read Vauban's guide. All your anwers will be there.
You should claim:
compensation under reg 261/2004, if the cancellation was due to an EC such as weather or ATC affecting your flight. Operational reasons usually are not an EC.
either a refund or flights or reimbursment of your alternative arrangments, which ever is the greater.
Any additional expenses such as food and accomadation.
Keep the reg 261/2004 seperate, for sake of clarity.

Rickster1978

Flameacloud, I came on to this forum to ask about this as well. My mother and step father were due to fly back on the plane that you were going out on. They were stranded in Paphos and basically had to sort out a hotel for the night as the airport staff pretty much dumped them outside the airport.

I've told them to claim and just like you they've been told it was down to the weather. The staff even told them at the airport it was due to an incident at Manchester. At no point did anyone mention weather. She's waiting for a reply after going back to them and saying that. Keep us posted if you hear anything.

Ricky

Justice13075

Hi, are you asking a specific question? to pre-empt you put your parents flight details into bottononline and euclaim flight checkers to see if they believe your parents have a claim.

Rickster1978

I came on to see what people had done when easyJet had lied about the reasons for flight cancellations. I spotted that someone was in the same position with the same company so replied to their post.

Im waiting on easyJet as we've gone back and questioned their initial reply.

kpm1986

Hey

I was booked on a flight from Manchester to Belfast that was cancelled because of ATC strikes in France. EJ claim this as an extraordinary circumstance, but as the strike was in another country that does not affect the airspace between Manchester and Belfast I wondered if it was worth pursuing?

Noteably I could get a later flight the same day for the same route which I had to buy a new ticket as I couldn't get transfered. The second flight was more expensive as it was a last minute booking. Can I claim for the more expensive flight then?

Kevin

Caz3121

easyjet thread is here https://forums.moneysavingexpert.com/discussion/4384709
put your flight details into a couple of the NWNF checkers - EUClaim, bottonline and see whether they believe there is a valid claim
then have a read of Vauban's Guide (google) on how to progress

Tyzap

kpm1986 wrote: »

Hey

I was booked on a flight from Manchester to Belfast that was cancelled because of ATC strikes in France. EJ claim this as an extraordinary circumstance, but as the strike was in another country that does not affect the airspace between Manchester and Belfast I wondered if it was worth pursuing?

Noteably I could get a later flight the same day for the same route which I had to buy a new ticket as I couldn't get transfered. The second flight was more expensive as it was a last minute booking. Can I claim for the more expensive flight then?

Kevin

Hi Kevin,

Try putting your flight details into the Bott on line and euclaim flight checkers to see they think you have a valid claim, it's a good indicator.

Do a Google search for 'Vaubans guide' download it and read, for a list of helpful info.

IMO you have a valid claim which you can always refer to CEDR if EJ don't agree.

Good luck.