Flight delay and cancellation compensation, Easyjet ONLY

tho_2

You say it doesn't affect the airspace. All the flights that normally cross France have to go somewhere else. Crossing Ireland/UK would be the most likely route for all transatlantic/Northern Central Europe flights. So there could have been dozens of extra flights operating in that airspace. By all means follow the advice above and give it a go, but the extraordinary circumstances might make it difficult.

Jayb9998

Quick question guys I was at Newcastle airport travelling to antlya in 2015 my planes previous journey was Belfast to Newcastle but because of thunderstorms earlier in day at Newcastle it was DIVERTED to Manchester which meant over 4 hour delay for us when our flight was scheduled to leave the skies where blue there where flights coming in and out the full time we where waiting for our plane would I be entitled to compensation as it was a knock on effect from previous flight I've hit a brick wall with easyjet my next option county court is it a valid claim on circumstances described thanks:beer:

Justice13075

Yes you are but put your flight details into bottonline and euclaim and see what they say. They will also tell you how much compensation. Then google and download Vaubans guide and send a letter before action to Easyjet. All explained in the guide.
Where is Antiya? several on the map.

kpm1986

You are probably right that airspace would be affected in some way or other with flight diversions (I hadn't thought about that), but there would be some kind of offset from all the other cancelled flight in and out of France. But that is something that I don't think we'll ever get the answer to.

I had read most the guides about this, but none of them seem to adress my particular point. I can appreciate an 'exceptional circumstance' cancelling a flight. And I can understand an ATC strike being an exceptional circumstance. However, I didn't fly to France, towards France or around France and I was able to get a flight from Manchester to Belfast later that same day at an extra cost to myself.

I believe that the plane that was due to take us from Manchester to Belfast started the day in southern europe and so it was presumably hindered getting back to the UK to do the rest of it's planned schedule. However, there were warnings of strikes at least a few days in advance (if not further) and so one could question whether easjet could have prepared for it so that at least its internal UK flights could remain unaffected. Perhaps I'm being unreasonable.

The Bott&Co thing says I'm due money and oddly more than I spent on the tickets.

I guess I just wanted to see if anyone else had any luck in this type of circumstance as I hadn't seen it specifically discussed. ATC strikes come under 'exceptional circumstance' and I think the airlines like to use it as a 'get out of jail free card', but I think in some cases that that stance can be challenged.

Justice13075

This is a straight forward Knock on case and you are due €250 per passenger. Send Easyjet a Letter Before Action telling them if they don't pay you will see them in court. You can find a template letter in Vaubans Guide on page 6. Download the guide using google. Goodluck.

Vauban

Justice13075 wrote: »

This is a straight forward Knock on case and you are due €250 per passenger. Send Easyjet a Letter Before Action telling them if they don't pay you will see them in court. You can find a template letter in Vaubans Guide on page 6. Download the guide using google. Goodluck.

I don't agree that it is straightforward. The way that kpm explains the delay is well done - and persuasive if it went before a judge (because of his argument that this is mainly an operational decision and that the airline had advance notice of the strike and could have made provision to get him to his destination - by repositioning the plane beforehand, or sourcing a separate one - but chose not to).

But the Regulation itself does arguably allow for "knock-on" effects from ATC problems (though not weather). It's the preliminary clause no 15 if you want to check:

(15) Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay, an overnight delay, or the cancellation of one or more flights by that aircraft, even though all reasonable measures had been taken by the air carrier concerned to avoid the delays or cancellations.

QuestionThrowaway

Hi, this is my first time experiencing something like this so if I haven't included enough or too much let me know.

I was flying with a group of 5 others from Gatwick to Palma de Mallorca Airport on the 1st July 2017 on flight EZ8635, the flight was subsequently delayed by around 3h 30m. A few days after we got back the main guy who had arranged everything on the holiday put in a compensation claim on the EasyJet website as we all read online that if a flight was delayed by more than 3 hours you are entitled to compensation. Around 5 days later he got a response stating that EasyJet rejected the claim as we booked as a part of a package deal, we booked through On The Beach, it wasn't a package deal it was simply them finding the cheapest flights. So simply, EasyJet flight was delayed by 3h 30m, compensation claim was rejected as we book as part of a package deal when in fact we didn't, how do we go from here?

Also, is it worth pursuing it myself as one guy put in the claim for the whole group or is this required?

Thanks!

Justice13075

EuClaim say you are due €250 per passenger. It makes no difference regarding package holidays even if it was a package holiday. EasyJet are Liable not On The Beach.

Caz3121

Justice13075 wrote: »

Are you sure of those flight details, EuClaim cannot find a record with those details.

U28635 or EZY8635 work in EUClaim (and says €250 due)

FlameCloud

Rickster1978 wrote: »

Flameacloud, I came on to this forum to ask about this as well. My mother and step father were due to fly back on the plane that you were going out on. They were stranded in Paphos and basically had to sort out a hotel for the night as the airport staff pretty much dumped them outside the airport.

I've told them to claim and just like you they've been told it was down to the weather. The staff even told them at the airport it was due to an incident at Manchester. At no point did anyone mention weather. She's waiting for a reply after going back to them and saying that. Keep us posted if you hear anything.

Ricky

I had the standard response from Easyjet advising me of my right to forward to CEDR, to which I replied saying I disagreed. Main points were-

1. Captain and Ground Staffs own statements at the time
2. 'Adverse Weather' was directly contradictory to their own press statement
3. 'Adverse Weather' directly contradictory to their own app about reasons for delay.
4. None of the checkers report any adverse weather for this flight.

I also sent an email to the MEN and copied in Easyjet Press office to say that EJ were now saying that this hadn't happened at all.

To my surprise I woke up to an email from EJ saying that the email declining the claim was a system generated one sent in error (which is in itself a lie) and that I was due it, and that it would be paid into my account within 7-10 days.

Will see if it is actually paid.