Flight delay and cancellation compensation, Easyjet ONLY

Caz3121

as per Vauban's Guide
2.2 The amount of compensation due depends upon the length of the journey, as measured by the “Great Circle Method” [see http://www.greatcirclemapper.net]:
- If the flight was less than 1,500km, you are due €250 per passenger;
- If the flight was between 1,500km and 3,500km, you are due €400 per passenger;
On there EDI-LIN shows as 1466km so a €250 route

Lost days holiday from work - you could see if your travel insurance covers anything but airline has no liability

FlameCloud

JPears wrote: »

Please do write a letter.
Some airlines are worse than others at lying to customers, but most do it to a greater or lesser extent.
I now take a USB stick with Vauban's guide on as well as a copy and link to this forum on my phone on each flight. If the flight looks in the slightest delayed I start talking to the adjacent passengers, offering said copy/link. On a recent Ryanair flight after 90 minutes delay, they suddenly found another airplane to use. I wonder if cabin rumours prompted that?

They have genuinely annoyed me - would that be to the CAA directly?

JPears

Yes. It won't benefit you directly, but the more the CAA have evidence of airlines lying to customers, the more chance (though slim) they might do something about it.
But we won't hold our breath.
Am I naive enough to think someone from CAA actually reads this forum?

Tyzap

RandAMS wrote: »

I suspect I already know the answer to this one but...our EasyJet flight scheduled to leave Edinburgh at 13:30 on a Friday eventually left at 09:40 the following morning (mechanical fault on aircraft leading to aircrew being over their flight hours, and no relief crew available). What are my chances of being compensated for the lost day's holiday from my work?
And while I'm flogging the dead horse of optimism, here's another one. The compensation limit is determined by the distance to the destination, and if this is below 1500km, you get 250 euros, otherwise you get 400 euros. Edinburgh to Milan is 1426km according to various sources, but according to the aircraft's filed flight plan, the distance in the air was actually ~1600km, so if I appeal to EasyJet's better nature (stop laughing at the back), what are the chances...

Hi,

You can try claiming for you day off work via CEDR, they are EasyJet's chosen alternative dispute resolution provider, who will independently look into your claim.

There has been virtually no feed back on this issue, so we are not sure how well this system works yet.

You can read about CEDR on the CAA website and find links there too.

Good luck.

Gorie

I’m new to this claiming thing but I have read both Vauban’s guide (many thanks, its awesome and much appreciated) and a lot of this forum.

I have a couple of quick questions that do not seem to be addressed in Vauban’s guide:

1. Are CEDR part of the CAA? (If so paragraph 5.12 of Vauban’s guide means this might just be a waste of time).
2. If EasyJet reject my claim do I have to then complain to EasyJet and wait for them to refer me to CEDR (as per the website https://www.cedr.com/aviation/application-form/)?
3. Does EUclaim have access to some database of flight delay reasons?
4. Is there any way a mere mortal like myself can find out the actual reason behind my flights cancellation?

Background:

I was delayed 24 hours a flight from Toulouse to Gatwick (flight was cancelled and I was rebooked a day later on same flight). EasyJet have refused to pay compensation because of a ‘Natural Disaster’ being an exceptional circumstance. I have been on EUClaim and it says I am entitled to compensation. I am also not aware of any natural disaster happening on July 9th (on the day we were told crew ran out of hours).

JPears

As you will see reading back through this thread, EJ appear to have taken to the tactic of misinformation (lying) in the hope the passenger and their valid claim will go away.
Check with another online checker, such as Bott.
CEDR is independent of the CAA.
But even if CEDR find in your favour, some airlines appear to ignoring the verdict. Some would say if you have already made your claim to EJ and they have rejected it then just go on to LBA then legal action.

Tyzap

Hi Gorie,

CEDR rule say to wait, 8 weeks iirc, before you can refer to them or you can ask EJ for a deadlock letter, in which case CEDR will take it straight on if it meets their acceptance criterion. Not a problem in your case imo.

If you post your flight details we can try to check it out, although it might take a couple of days as I'm away from home at the moment and relying on my iPhone only.

Good luck.

Gorie

Thanks. It was U2/EZY 8340 on 9th July 2017 Toulouse to Gatwick.

I guess I'll just go through CEDR and then to court if that fails.

I have written a letter to EasyJet and will post (obtaining proof) and email.

Dear Sir or Madam,

Re: EU261 Compensation claim for cancelled flight
Booking reference: XXXX

Passengers: XXXX

Further to my EU261 compensation claim sent on 11th July 2017 (relating to the cancellation of flight 8340 on 9th July 2017) I do not deem your email of 17th July 2017 citing a natural disaster to be a satisfactory response.

I was informed by EasyJet airport ground staff on the date of the cancellation that staff working hours was the cause of delay, making this cancellation within your control. Additionally, I cannot find evidence of any natural disasters at the origin airport of Toulouse or the destination airport of London Gatwick, or anywhere in-between for that date.

I am therefore still seeking compensation under EC Regulation 261/2004 for this cancelled flight and ask you to review your decision. As we were delayed by approximately 24 hours, I am claiming €250 per delayed passenger in my party. The total is €500 for all passengers.

Should you not change your initial decision please issue me a written final response so that I can escalate this claim with CEDR.

Yours faithfully

Tyzap

Hi Gorie,

That's a good start.

Just one further point.

If EJ are claiming the cause was an Extraordinary Circumstance then they are under an obligation to explain the details to you. Just calling it a 'natural disaster' is not a sufficient explanation, they should give you full details of how their excuse results in it being an EC.

Unfortunately none of the airlines are forthcoming in this respect and the CAA do not enforce this clear rule. That does not preclude you from insisting that they supply you full detail, as required by regulation EC261/2004.

Keep pushing them and you will get there eventually.

Good luck.

Gorie

Many Thanks Tyzap, I have amended the letter and email to include a request for full details relating to the natural disaster and its status as an EC. Email sent and I'll post letter and obtain proof first thing.

I guess its just a long old slog, but I have the patience and the time and will take legal action (as per Vauban's guide) if need be. Not only did this cost me a full day off work but it also happened last Sunday too on another EasyJet flight (from Hamburg this time).

Suffice to say I will no longer fly late with EasyJet. If they want to stop paying this compensation why don't they address the issues leading to all these delays (i.e. running a schedule with no flexibility for delays on earlier different flights).