Flight delay and cancellation compensation, Easyjet ONLY

aligr26

Hi,


Looking for some advice on where I might stand with EasyJet.


Some background on my claim:
We were on a flight from Gatwick to Inverness which was due to depart at 2025 on a Sunday night, early in the morning (about 9am) I had an update on my EasyJet app telling me the flight was already delayed by 30 minutes.
We arrived at Gatwick about 1800 and the boards were still saying it was only delayed by 30 minutes, I then had another update on my app teeing me it was now a 45 minutes delay.. Anyway to cut a long story short, we were called to the gate at 2005, we were told our plane was delayed due to earlier issues ( a bird strike earlier in the day) but that our plane would arrive at 2100 and we would be boarded by 2145 and on our way. At 2200 we were told our flight was cancelled until the next day as although the plane was at Gatwick they now had no cabin crew for the flight.
We were told all of this by the EasyJet staff that were working and that we would get compensation.


The flight eventually left Gatwick at 0945 the next morning, meaning we landed in Inverness at about 1115.
So I filled in the claim form on the EasyJet website and this morning I received the following reply:


"I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to Inverness.





Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.





The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.





Having looked at the details of your flight EZY 867, I can confirm that the reason for your disruption was due to birdstrike. This event is classified as “extraordinary” under EC Regulation 261/2004 as it was outside of our control. This means that in this instance there is no compensation payable.





More information including your ‘notice of rights’ and the full policy is available on our website:







Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon. "




So EasyJet are saying tough luck, do I have a case to take this further?
Surely as the plane had been back in service after the bird strike they cannot blame my cancellation on the bird strike? We were told by the staff on the ground that if they'd had the cabin crew our flight would have gone. Was there not a court ruling last year saying that bird strikes were not an extraordinary event?


I have already replied to the EasyJet email, do they answer reply emails to the [EMAIL="customer.service@easyjet.com"]customer.service@easyjet.com[/EMAIL] address? Or do I have to contact them again through the website or phone?

JPears

Birdstrike is not an EC, usually, especially on a different flight. And no cabin crew is very much an Easyjet issue within their control. You may have to issue an NBA with a view to taking legal action. Or hand to a NWNF. Settle down with a large beverage and snacks in frot of the most excellent Vauban's guide for information.

motorguy

I had the last flight out of manchester to belfast on a friday night cancelled by Easyjet several weeks ago. We were specifically told by several ground staff that this was because a staff member had to be taken off the flight and that another crew member had to be sourced.

I submitted a claim to Easyjet for compensation and have got this reply

"Having looked at the details of your flight (EZY 137), I can confirm that the reason for your disruption was due to (Weather)

This event is classified as “extraordinary” under EC Regulation 261/2004 as it was outside of our control. This means that in this instance there is no compensation payable."

So it appears the lying weasels are saying it was due to weather (it was a perfectly fine day and no other flights were disrupted) to get out of paying compensation? :mad:

Anything i can do?

111KAB

motorguy - read Vauban's Guide, check weather reports for Manchester and Belfast, check to see what other flights did/did not fly, formulate your own opinion then follow the guide and go from there.

Caz3121

motorguy wrote: »

Anything i can do?

• Read Vauban's Guide
• check Flightstats for departures and arrivals around the same time
• try your flight number on a couple of the NWNF sites (EUClaim and Bottonline have free checkers)
• depending on the answer, follow instructions in the guide

Bromley_Bob

In 2014 my inbound flight from Malaga was cancelled on the day of departure, we rebooked for a later flight which when we got to the airport was delayed 4 hours +, no compensation as this was due to the weather earlier in the day we were advised so challenged on the basis that they were aware of the delay or possible/probable delay when they sold us the second flight and withheld this information, (as we are all probably aware you have to claim in the country that the flight is due to depart from), The Spanish authorities awarded us euro400 each but EasyJet refuse to pay, where do we go from here?

Caz3121

why was your flight cancelled? what were the flight details?
you mention they "sold us the second flight" so you mean you received a refund for the original flight and purchased a new flight?

Bromley_Bob

OK, sorry if I did not make it clear, 28/7/14 EZY8610 (which was to depart around 20.00) was cancelled due to bad weather earlier in the day at Gatwick Airport, I received notice of this by text during that afternoon and rebooked on the later flight EZY8612 which was due to depart around 21.50 but departed 02.00+ the following day, perhaps in place of sold us I should have said "accepted a booking", as I had my family with me I feel I should have been made aware of the situation and could have made an informed choice and possibly stayed an extra night (in a hotel). Earlier this year I was offered £100 each in vouchers with stipulations we could not meet, this has now been reduced to £25 each, which is probably less than the difference I paid for my original daytime flight and the night flight I ended up with! Hope this all makes sense?

Caz3121

you have 3 choices
1) forget about it
2) follow Vauban's guide and commence court action yourself
3) put it in the hands of a NWNF (who will take a %) EUClaim shows no compensation is due but Bott&co shows a claim (not sure why 2 firms would show different results)

Any claim is based on the cancellation of the initial flight (which was due to depart 8:45pm and arrive into LGW @ 10.30pm and the actual arrival time of the replacement flight)

alanwsg

Hi there,

I had an Easyjet flight on the 11th June delayed by 3.5 hours.
I have a text from them saying is was the result of them having to replace a member of staff on an earlier flight.

I filled in their on-line claim form then next day and it was 12 days before they replied saying they would investigate the cause and it would take 7 days.

Since then I've heard nothing and they aren't replying to any Emails I've sent asking for update.

Have I left it long enough?
I'm thinking of giving it to a NWNF company and taking the hit rather than going though the paperwork myself.