Flight delay and cancellation compensation, Easyjet ONLY

deedee2627

Further to post above here is the Resolver stuff

Dear
Thank you for your request to the Federal Aviation Office
Luftfahrt-Bundesamt (LBA).

If you are effected by a cancellation, denied boarding or by a delay at
your arrival of 3 hours or more you may be entitled for a compensation
due to the Regulation (EC) No 261/2004.

Should you assume an infringement of the provisions of Regulation (EC)
No 261/2004 and think your passenger rights are injured, you have the
possibility of notifying the LBA of the infringement by means of a form
available under the following link (link info removed as I am a new poster)
The resulting administrative offence will lead to a fine against the
airline as far as an infringement can be proven.

If the airline does not respond within 8 weeks or denies the payment
assumingly illegitimate please contact the

söp Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81 Tel.: 030.644 99 33-0
Fax.: 030.644 99 33-10
10623 Berlin E-Mail: (removed as I am new poster)
for a conciliation process to enforce your claim.

The conciliation processes is free of charges for the passenger.

For more information about the process of conciliation please mention
the following link to the homepage of the Luftfahrt-Bundesamt.
Link removed as new poster
Best Regards
By Order

Gabi Lehmann

Bürger-Service-Center
im Sachgebiet SBl 3

Customer and Citizen Services
Unit SBL 3

Luftfahrt-Bundesamt
38144 Braunschweig

Dear Luftfahrt-Bundesamt (LBA) ,

I am writing to complain about an issue regarding Flights - departure
Germany with easyJet. I have already raised the issue with this
organisation and it has not been resolved to my satisfaction in the
several months since I first contacted them. I have now exhausted their
complaints procedure. My original request for compensation was made on
09/06/16. I received a reply from them on 22/06/16 refusing my request.
My further requests for a review of this decision on 22/06/16 and
05/07/16 have been ignored apart from automatic email responses advising
l would be responded to within 3 days, which did not happen.

The facts are as follows:
Departure airport: Munich Arrival airport: Edinburgh
Scheduled departure time of original flight: 21:45 07/06/16 Scheduled
arrival time of original flight: 23:05 07/06/16
Warning given before the flight was cancelled: None
Scheduled arrival time/date of alternative flight offered:11:05
08/06/16 (actual arrival time in Edinburgh was nearer 13.00 as this
flight was also late). Total number of passengers on the booking: 2
Other passengers’ names (if claiming for others as well):
Compensation for this cancelled flight has been refused as below:
“Having looked at the details of your flight EZY6914, I can confirm
that the reason for your disruption was due to ATC restrictions. This
event is classified as “extraordinary” under EC Regulation 261/2004
as it was outside of our control. This means that in this instance there
is no compensation payable.”

The flight had been delayed for almost 3 hours as flights had been
running late all day. The incoming flight landed and we were advised we
would be boarding as soon as the crew had tidied up the plane. We had
been called for boarding and were actually in the queue to get on the
plane when we were advised the flight was cancelled as the pilot did not
have enough flying hours left to fly the plane back to the UK. As this
was the last flight of the nigh
t the fact the pilot was nearing the
limit of his flying hours must have been known well before the
announcement (certainly before they left the UK) and alternative
arrangements could have been made. As such I do not feel this was
outside of EasyJet's control and thus qualifies for compensation. We
also had to spend the night in Munich airport as EasyJet customer
service staff announced after about 2 hours they could not get us
accommodation or transport to accommodation (although we did get a 25
euro card for expenses at about 3 in the morning.
As I am sure you understand, my overall experience has been extremely
frustrating, and I am after a reasonable and fair response from
EasyJet.

Please could you look into this case as soon as possible?

Yours sincerely,

Justice13075

Google and download "Vaubans Guide" and read. EuClaim say you are probably due €250 per person.

deedee2627

Bott seems to think I have a claim - Munich airport had light fog between 4 - 6 in the morning so Easyjet had plenty of time to get a crew to Munich to ensure flight could go - they want 25% + £50 if they take on the case and win - as we would be due 500 euros that ends up more than half!

Justice13075

Your options are Forget it, Give it to Botts or after reading vaubans guide send Easyjet a letter before action (template in the guide) give them 14 days to respond. If they don't respond or say no you will then have to start court proceedings in the small claims court.

deedee2627

Thanks Justice13075 - So do you think I shouldn't bother with the Federal Aviation Office
Luftfahrt-Bundesamt (LBA) Air Passenger Rights infringement form (on irregularities concerning the compensation and/or assistance to passengers in case of denied boarding,
cancellation, long delay of flight, downgrading or upgrading under Regulation (EC) No. 261/2004? Its a big pdf file so cant list it all but basically asking all the details of the situation and claim/outcome. The following is the introduction
) The Luftfahrt-Bundesamt (LBA; Federal Aviation
Office) ensures the general compliance with this
Regulation. Within an administrative offense against
air carriers it could impose fines in case of proven
infringements of this Regulation. The aim is to prevent
infringements in the future.
Your individual claims are independent of that, e.g.
the payment of compensation. The LBA is neither
authorized to support you to enforce these claims
according to the Regulation against the air carrier nor
to give you legal advice in this respect. Individual
claims have to be compensated within the scope of a
legal relationship between passenger and air carrier, if
necessary, by complaint proceedings and summary
proceedings for order to pay debts in court.
By submitting of this report you declare at the same
time that you consent to the compiling, processing,
utilization and storage of your personal data including
the passing on to the necessary extent to the air
carrier concerned. The data processing is carried out
exclusively for the purpose of handling your notice.

Justice13075

In a word NO. I don't know if you knew about this site before you started down this road but you could have saved yourself a lot of work.

deedee2627

Thanks - I was aware of the site, and I was following the advice on it till I got to this stage - just was a bit lost where to go next

[Deleted User]

I had a 6 hour delay on an EasyJet flight from Gatwick to Mallorca back in April 2016. I used the online EasyJet claim form and it was a very simple if a little protracted process. They initially only respond to tell you they are considering your claim and it might take 14 days. They then tell you if you are eligible and if so they will send you compensation to the registered address fro the flight but that will take 14 days. So the whole process took over a month but I got a cheque for £625 after the process had taken its course. I guess just one small beef and that was that they were using an antiquated exchange rate so my 750 Euro compensation turned out to be only £625 stirling but hey!

captaindarling_2

I was due to return from palma airport on 23. 45 flight on August 2nd. That morning easyjet contacted me via their app to say there would be a delay of 1 hour. We checked in etc at the correct time and headed to the gate area as displayed on the screens.our flight to belfast was showing as delayed at this point.at around 10.30pm our flight disappeared from the screens. I checked the app to see that it had been delayed until 2 pm the next day.no announcements or anything and if you didn't have the app then how where you supposed to know this.i searched for an easyjet member of staff who I'm formed me to go to the easyjet office on level 2. Two other flights had been cancelled so the queue was massive.however on reaching the windows it seemed fairly simple I was given a form with the name of the hotel they had arranged for us.so outside to wait for a coach to take us there .We waited around two hours and along with 5 other parties were driven to Santa ponsa to the hotel.on arriving we were s uprising to find our flight crew (6 ) checking into the rooms we had been allocated.they could not even look at us and basically pretended we weren't there.one man ran out to the bus driver to stop him and even though he claimed to speak no English he said there were no rooms for us and we were to wait for taxis to take us back to another hotel in l arenal.another hour long journey.when we arrived there same story no rooms but we could sleep in foyer along with what was now a crowd of around 60 people many with small children.no showers and only one small toilet area for everyone.next day bus arrives to take us to airport.another delay.when we eventually boarded the truth came out that our plane had arrived the night before and it was left to the Captains discretion whether he flew us home and he decided not to.he also decided he didn't want to fly us home either maybe because we were all quite peed off at this time and we knew they had taken some passengers rooms.easyjet had to fly a crew from Gatwick to get us home.i have applied for compensation but have not heard anything can anyone help me?Thank you

Caz3121

your large block of text is difficult to read - paragraphs would help although much of it is not relevant
You are claiming compensation for a delay. That compensation is the same amount whether you were delayed 4 hours or 14 hours (rumours about pilot discretion and decisions made make no difference to the compensation amount)
Duty of care accommodation - I assume peak time difficult to find for a plane load of people. You could have arranged your own hotel accommodation and reclaimed this but as you did not there is nothing for you to reclaim
You have put your claim in and should expect your EU261 compensation
If you read Vaubans Guide, all is covered there https://forums.moneysavingexpert.com/discussion/5173888