Flight delay and cancellation compensation, Easyjet ONLY

111KAB

alanwsg - if staff shortage then sounds like a cut n' dry case so have a go yourself. Give them a gentle reminder (maybe try Resolver) as time is on your side. Read Vauban's Guide then resort to NWNF if you have to at a later date.

Gamegal

Gamegal wrote: »

WOOHOO! :j

Our flight back to Bristol from Alicante on 25th June was cancelled with a few hours notice due to 'technical difficulties' & the earliest we could get back was 28th. We put in a claim once back home & today received this..

"Dear Mr Xxxxx

I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to Bristol.

Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.

The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.

Having checked the details of your flight EZY 6076, I can confirm that the reason for your disruption was due to technical issues. This event is classified as non-extraordinary under EC Regulation 261/2004 and you will therefore be entitled to a compensation of 250 Euros per passenger.

We’ll send you a cheque of 418 GBP and this should arrive within 21 days from today at the postal address mentioned by you in the form."

:j :j :T :T :j :j

:j THE CHEQUE FROM EASYJET ARRIVED THIS MORNING. :T

r10aam

Hi,


I had a 4.5 hour delay from Tenerife to Bristol on July 16th due to Technical issues.


I filled out the form on Easyjet website on 18th July and today I had an email telling me the cheque is in the post.


Just thought I would post so people know that sometimes it is a simple process.

Gamegal

r10aam wrote: »

Hi,


I had a 4.5 hour delay from Tenerife to Bristol on July 16th due to Technical issues.


I filled out the form on Easyjet website on 18th July and today I had an email telling me the cheque is in the post.


Just thought I would post so people know that sometimes it is a simple process.

On 25/6 our flight Alicante to Bristol was cancelled, we managed to fly 28/6. Hubby filled in online form on 3/7, email from Easyjet came in 18/7 saying 'technical issues' caused cancellation so cheque for compensation will be sent to arrive within 21 days & it came today, £418 for two people. :T

gemalchemy

Hello everyone,

And thank you specially to k3lvc for directing me to this forum.

I have read everything I found about claiming to airline companies when delays are for longer or equal to 3 hours.
I did my claim last week in the easyjet website, and now the case is being dealt by Bott Esign, from the Flight Delay Team.
Even though they "don't charge a penny":

"If your claim is successful, our fees are 25% + VAT of the total compensation amount plus a £25 per passenger administration fee. We will deduct our fees from the compensation before paying the money directly into your bank account." and I think it is a lot!

Has anyone found themselves in the same situation? I have spoken today with one of their agents and as I haven't sign their conditions yet, I can still stop it, and do it myself, but as I have done it already through the easyjet website, I wonder if it is possible to claim independently.

I haven't found updated discussions on google either, any kind of help would be very much appreciated.

Thank you very much!

111KAB

Suggest you read through the various threads and view Vauban's Guide. Your post should be on the EasyJet thread. Assume Bott & Co are dealing with your claim - there is also a separate thread for them.

psychopathbabble

Hello, does anyone please know how to find an old Easyjet booking reference? I didn't realise we could put in a claim for compensation as we ended up not flying and booking another flight, the original flight was delayed by 6 hours. However, it was in 2013 so I no longer have the emails and my Easyjet account booking history seems to have been completely cleared - only our flights in may 2016 are on there and we fly way more than once a year!

Justice13075

Google Vaubans guide. Post what details you can remember airports rough date somebody will find your flight details

deedee2627

Apologies in advance for the length of this post but I wanted to give all possible information - can anyone advise what I can do next? - I do have a link to Federal Aviation Office
Luftfahrt-Bundesamt (LBA) (obtained on the Resolver website) which gives me a form to fill in (not done this yet) (CAA wont look at this as the flight originated in Munich) - has anyone had dealing with them? .

1st contact after EasyJet knocked back compensation claim
Dear Ms McCall
I am writing to complain about an issue with Flights – departure Germany.
I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. I have emailed requesting further information and a review of the decision below on 3 previous occasions on the contact us page on the website but other than the usual automatic reply acknowledging receipt I have not received any response.
Booking number Flight Number
Departure airport: Munich Arrival airport: Edinburgh
Scheduled departure time of original flight: 21:45 07/06/16 Scheduled arrival time of original flight: 23:05 07/06/16
Warning given before the flight was cancelled: None
Scheduled arrival time/date of alternative flight offered:11:05 08/06/16 (although we arrived much later than this)
Total number of passengers on the booking: 2
Other passengers’ names (if claiming for others as well):
Compensation for this cancelled flight has been refused as below:

“Having looked at the details of your flight EZY6914, I can confirm that the reason for your disruption was due to ATC restrictions. This event is classified as “extraordinary” under EC Regulation 261/2004 as it was outside of our control. This means that in this instance there is no compensation payable.”
The flight had been delayed for almost 3 hours. We had been called for boarding and were actually in the queue to get on the plane when we were advised the flight was cancelled as the pilot did not have enough flying hours left to fly the plane back to the UK. As this was the last flight of the night the fact the pilot was nearing the limit of his flying hours must have been known well before the announcement and alternative arrangements could have been made. Crew out of hours is listed by the NEB in April 2013 as not being extraordinary circumstances. As such I do not feel this was outside of Easyjet’s control and thus qualifies for compensation. I would be obliged if my request could be looked at again and a decision issued in writing. If refuses again please provide full details of the ATC restrictions listed as the reason for refusal.

Reply
Dear Thank you for your letter to Carolyn, she has asked I contact you on her behalf.
Firstly I apologise for the inconvenience this cancellation has caused and fully understand your frustration at this situation.
I have checked the Flight Disruption Report for your flight EZY, I can confirm that your flight was cancelled due to restriction put in place by Air Traffic Control, this was due to adverse weather conditions earlier in the day and the knock on effect this had at the airport.
When flying from any airport we are guided by Air Traffic Control, they are in control of all aircraft arrival and departure times, on this occasion restrictions where put in place due to the weather conditions earlier in the day causing a backlog and ultimately your flight to be cancelled.
You are correct that crew being out of hours was a factor in the cancellation, this was due to the delay caused by the previous issues.
This being, if the flight had taken off on time or soon after our crew would have still been within their allocated hours.
I understand your frustration that we were unable to get a replacement crew to cover, unfortunately we do not have crew available at every destination and as this was the last flight of the evening, we were unable to fly a replacement crew in from another airport.
When cancelling a flight this is done only as a last resort, on this occasion we had no alternatives available.
I again apologise for the inconvenience and additional stress this has caused, I can however confirm as previously advised that no compensation is payable on this occasion.
If you would like to have this issue clarified you can contact the Civil Aviation Authority, they are independent government run authority set up to help passengers in circumstances where clarification on flight delays or cancellations are disputed, the LINK will take you directly to their website.
Whilst I realise this will be a disappointment, I do hope that you understand the reasons behind the decision.
Kind regards, Thomas Executive Support

My reply
Dear Thomas
Thank you for your reply below on behalf of Carolyn to my complaint as previously detailed.
I would like to point out that Easyjet have already lost a court case for citing adverse weather conditions earlier in the day as “extraordinary circumstances” and therefore not eligible for compensation - A judge ruled in favour of a passenger whose Easyjet flight from Gatwick was delayed after the aircraft was held up following bad weather on an earlier flight. The judge said the airline couldn't demonstrate it had done everything it its power to prevent the delay. – There was certainly no bad weather at Munich the whole day of 07/06/16 and other flights left on time. There was plenty time for alternative arrangements to be made and I do not see why we should be penalised for your company choosing a tight turnaround, meaning more chance of delays.
I quote Wallentin-Hermann v Alitalia case “The Wallentin judgment also concluded that, even in the case of “extraordinary circumstances”, the airline should have to demonstrate that “even if it had deployed all its resources in terms of staff or equipment and the financial means at its disposal, it would clearly not have been able – unless it had made intolerable sacrifices – to prevent the extraordinary circumstances with which it was confronted from leading to the cancellation [and subsequently delay] of the flight”. and “in the context of weather, for example, it is clear from the Regulation that meteorological issues must affect the flight concerned (rather than earlier flights).The greater the gap between time of the original incident and your flight, the harder it is for the airline to show that they took “all reasonable measures” to prevent the delay. Indeed, their failure e.g. to source an alternative plane is an operational decision, entirely within their control.
So I ask, yet again, that you review the decision not to pay compensation for the cancellation of the flight. Easyjet were obviously well aware earlier in the day of the problem affecting earlier flights and should have been able to deploy sufficient resources to ensure the flight was not delayed/cancelled at the very last minute when we had actually been called up to board and had been standing in the queue for an hour.
I look forward to your reply. I should also advise you that I have sent a written letter to Carolyn advising that I may take legal action should my request not be settled favourably.

Thomas's reply today
Dear
Thank you for your email.
I fully understand your frustration as to this issue not being resolved amicably.
With regards to your issue I can confirm as per my previous email that your flight cancellation has been deemed as extraordinary and by this under EU261/2004 no compensation is payable on this occasion.
EU261/2004 is a legal legislation set out to ensure that passengers are compensated when an airline is deemed to have not made every effort to ensure a flight leaves on time, on this occasion weather conditions earlier in the day caused delays and unfortunately your flight to be cancelled.
When we cancel any flight this is done only as a last resort, on this occasion we had no option as this was our last flight of the evening, and we were unable to get a replacement crew to cover the existing crews hours.
I apologise for the inconvenience and frustration this issue has caused, I also understand that you are within your legal rights to take this matter further.
Having checked the Flight Disruption Report and all information I have available, my decision as per my previous email under EU261/2004 and our own Terms and Conditions is that no compensation is payable on this occasion.

glentoran99

What does Bott and co website say regarding a claim? always a good guide