Flight delay and cancellation compensation, Easyjet ONLY

Vauban

Smick100 wrote: »

But before it goes to court, can I not ask them for proof of the adverse weather which they claim?

You can largely work it out yourself, using the flightstats website. Look at the departure airport - bad weather would affect a number of flights, so was there a pattern of delays? And check out the same for the arrivals airport.

ingram62

Hi
My Easyjet flight on the 13th June from Gatwick to Jersey was delayed for 6 hours, when it was called to board they asked for volunteers to go on the next flight which was 3 hours later. As I had already missed a day at work, I volunteered and they have told me I will get a cheque re the latter issue but have said nothing about compensation for the delay of 6 hours. We were also not offered any refreshment vouchers. All help appreciated.
Thanks


Elaine

Caz3121

ingram62 wrote: »

but have said nothing about compensation for the delay of 6 hours. We were also not offered any refreshment vouchers. All help appreciated.

it is not an automatic process you will need to claim it from Easyjet
If you were not provided with refreshment vouchers then you an send in copies of your receipts for refreshments purchased for reimbursement under duty of care

ingram62

Thanks but how do I put my claim in, I did buy food and drinks at the airport but did not keep the receipts and paid cash.

DrA_Harrogate

No receipts - no compensation. However, your compensation under EU rules will render paying for your dinner trifling, so you should of course read Vauban's guide (google) to work out how much is your claim, and write to their HQ quoting the flight number and requesting the sum you have worked out. These days that often works, but be prepared for a bit of a scrap if not.

BristolManc

Hi all,

I was hoping to get some tips and guidance on how best deal with the below. Many thanks in advance:

- Flight from Manchester to Geneva for 6pm 12th July
- Flight delayed until 9pm (slight under 3 hours when the doors closed)
- Captain makes an announcement apologising for the delay, introduces the cabin staff who have been drafted in on late notice and also addresses the concerns raised by some passengers around Geneva airport's "curfew". He says that they have been given the go-ahead to fly to Geneva and the curfew has been extended for the flight. He sounds rather sheepish and adds some qualifiers such as 'at this moment in time' and 'if things change we will let you know'.
- About 30 minutes before landing the Captain announces that the Geneva curfew is, in fact, in effect and we will be landing in Lyon! Local buses will be put on to transport us to Geneva.
- Land at 11.30pm local time.
- Captain and staff are at the front to answer questions. I ask him that given my end destination is in France and that it makes little sense for me to travel back in to Switzerland to then go back into France would Easy Jet reimburse me for a taxi. He answers, predictably, that he doesn't have any authority, but 'would see no reason why not'. He states that there will be two EasyJet representatives to greet us at luggage reclaim and answer our questions.
- There are of course no Easy Jet reps anywhere near Lyon airport. It was, in my opinion, an outright lie. There are two non-English speaking bus drivers who seem confused as to whether they will be taking us to a (now closed) Geneva airport, or Geneva city centre.
- The time in now 0030am. I have to be in Morzine (my final destination) by 9am. I'm unwilling to get on a bus who destination I do not know, the most likely of which is a deserted airport where my likely fate is waiting on the pavement for 4 hours and then paying for a new transfer to Morzine. My pre-paid (EUR 160) transfer is obviously long gone.
- Finally, my wife and I decide that are only course of action is to take a taxi to Morzine. The cost of this is EUR 466. Leaving Lyon we arrive at our destination at 4am.

I am assuming that the minimum level of compensation will be EUR 250 per person, plus the taxi fare? The level of ineptitude was truly something to behold. Even during the delay in Manchester (which now seems trifling compared to landing in the wrong country) there was just a breathtaking lack of communication and basic customer service. Am i entitled to additional compensation for the re-routing on top of the delay? How easy, in other people's experience, will it be for me to re-claim the taxi amount (I have the receipt)? I obviously arrived in Morzine for my 9am, but on the back of 3-4 hours sleep I basically lost a day of trip - can anything be done about this?

Thanks in advance.

Alan_Bowen

It looks fairly clear that you are in line for the fixed amount of 250 Euros but their obligation was only to get you to Geneva which they offered to do, although late and by bus. They never had any obligation to take you to Morzine and I doubt they will offer any further compensation but there is of course no harm in asking. There is never compensation for lost time or income unfortunately

Gamegal

WOOHOO! :j

Our flight back to Bristol from Alicante on 25th June was cancelled with a few hours notice due to 'technical difficulties' & the earliest we could get back was 28th. We put in a claim once back home & today received this..

"Dear Mr Xxxxx

I’m very sorry for any inconvenience we may have caused you following the disruption to your flight to Bristol.

Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we’re unable to keep to our schedule.

The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered ‘extraordinary’ then no compensation is payable.

Having checked the details of your flight EZY 6076, I can confirm that the reason for your disruption was due to technical issues. This event is classified as non-extraordinary under EC Regulation 261/2004 and you will therefore be entitled to a compensation of 250 Euros per passenger.

We’ll send you a cheque of 418 GBP and this should arrive within 21 days from today at the postal address mentioned by you in the form."

:j :j :T :T :j :j

BristolManc

I have put my claim through the EasyJet website. I hear a lot of people saying they have corresponded with EasyJet throughout this thread, but I can't find anywhere what e-mail address they are using.

Can someone please provide me with an e-mail address i can send the template letter to?

Thanks,

Gamegal

BristolManc wrote: »

I have put my claim through the EasyJet website. I hear a lot of people saying they have corresponded with EasyJet throughout this thread, but I can't find anywhere what e-mail address they are using.

Can someone please provide me with an e-mail address i can send the template letter to?

Thanks,

Easyjet don't want emails! You can message them from their Easyjet FB page.
https://www.facebook.com/easyJet/?ref=ts&fref=ts