Flight delay and cancellation compensation, Ryanair ONLY

concernedclaud

Hi,
My flight was delayed by 4 hours due to the french air strike a couple of weeks ago. When we arrived at the airport, we were told there was an hour delay. This then changed back to being ontime. Once we were all boarded and ready to go, we were then informed the delay was 3 hours. This actually ended up being 4 whereby we had to remain on the plane on the tarmac "just in case" a slot became available.

During this time, no refreshment vouchers or free refreshments were offered. We had to walk to the back of the plane to purchase our own refreshments.

I have since realised that we were entitled to refreshment vouchers for delays over 2 hours. Does anyone have anymore information on this? I have sent a letter to Ryanair and currently awaiting a response, i have sent copies of my receipts for the purchased refreshments. Any information on refreshment vouchers (so i know what i'm roughly entitled to), or has anyone had a similar experience and been reimbursed?

Many thanks
CC

southy1

Can anyone explain for a thicko please
I've been looking at Mcol rules before procedure
In it states that all replies to letter is by letter.
I've sent TC 2 letters template and NBA and received 2emails in reply
Telling me I can't claim.

Not sure what to do know

southy1

Doh sorry done it on my mobile wrong thread

romanby1

concernedclaud wrote: »

During this time, no refreshment vouchers or free refreshments were offered. We had to walk to the back of the plane to purchase our own refreshments.

I have since realised that we were entitled to refreshment vouchers for delays over 2 hours. Does anyone have anymore information on this? I have sent a letter to Ryanair and currently awaiting a response, i have sent copies of my receipts for the purchased refreshments. Any information on refreshment vouchers (so i know what i'm roughly entitled to), or has anyone had a similar experience and been reimbursed?

Many thanks
CC

You are corrrect and after 4 hours you should have been given a voucher for a meal.
If they will not play ball it would not be economical to take it further, which is what they will be banking on. Customer service stinks.

SueDerbyshire

SueDerbyshire wrote: »

After writing to Ryanair concerning a delayed flight, I have today received an email from them saying they will not pay compensation (no suprise there).

When we arrived at the airport, we had no hold luggage so went straight through customs etc. When we passed customs we notice the board saying that our flight had been delayed until 23:20, instead of departing at 17:00.

After asking a lady the reason for this, she said it was due to a technical fault. After 3 hours, we was given £3.50 in vouchers each, however, we wasn't given the Article 14.1 notice as stated in Ryanair's reply to me today, infact we wasn't given any information apart from the fact the aircraft had technical problems and we was awaiting the late flight to arrive in East Midlands from Alicante later that night and the staff would be completing an extra shift to cover the extra flight going out.

The reply states that the delay was due to an unexpected safety/technical problem with the aircraft due to operate your flight. It was necessary to delay the departure of this flight until the fault was rectified and the aircraft was cleared for operation by our Engineering Department.

Should I reply requesting exact details of the safety/technical problem, stating what we had been told by their staff at the airport or should I just send a NBA letter? My point would be, if they used the same aircraft, as they are suggesting, how did they know it would or would not be ready before or after 23:20, if you get my jist. Also, the aircraft we finally got on was the incoming flight from Alicante, we watched it unload the passengers before we boarded it etc. Is this something else I should mention to them now or should I wait until it goes to court?

Can I reply to them via email or should I write to them again or maybe both?

Thanks for any help.

Sue

Well, as expected, I received an email today from Ryanair saying they are not changing their minds and their decision to not pay out still remains the same.

I might be needing some advice re EU small claims. I will look at all blondmark has shared with us all and get back to you if I have any questions. Just one question though, I briefly looked at form A, it asks which country you wish to persue this matter (or words to that effect) do I say UK? How do I know which court to list?

Thank you so much for your help and advice up to now.

Sue

mart67_2

I'm using Euclaims.nl to make my claim. They take 27% but who wants to have to deal with Ryanair for months. Good luck.

Dr_Watson

Dr_Watson wrote: »

Ryanair had until the 28th of May to respond to my claim. I've heard nothing and neither has the court. So we move on with the procedure. Interesting to read earlier posts of how Ryanair's tactics have played out regarding the European Small Claims route.
As always I'll let you know how things progress.

So after applying for a court judgment Ryanair have finally submitted a defence.
And its compelling reading.
To keep the thread short(ish) and to the point:-
The first part of Ryanairs defence states that the outgoing flight from the UK was delayed by just under two hours. (So do please remind me of the judgment that states that prior circumstances cannot be used for the flight concerned as excuse for delay).
The second part is that Ryanair are saying because the airport that this flight was due to land at (and then my flight take off from) operates only until late evening it was not possible to land this flight there as basically they had run out of time. Ryanair state that they asked for permission to land and re- take off but were denied and that these requests are frequently granted. As this request was denied it was an (wait for it) 'extraordinary cicumstance' that could not have been avoided even if all reasonable measures had been taken from Ryanair.
So it's the airport's fault for the rerouting and delay......
Any comments please..

Kaspitas

Hey,

I completed the form for EU261 compensation and I got an answer that no compensation will be paid for me. The thing is that all I want is to claim for hotel costs. Maybe anyone knows how to do that? I filled all necessary data, added receipts and so on but maybe there is some other form for such cases (my flight was cancelled and ryanair provided me seat on the next available flight after two days) ?

Dr_Watson

SueDerbyshire wrote: »

Well, as expected, I received an email today from Ryanair saying they are not changing their minds and their decision to not pay out still remains the same.

I might be needing some advice re EU small claims. I will look at all blondmark has shared with us all and get back to you if I have any questions. Just one question though, I briefly looked at form A, it asks which country you wish to persue this matter (or words to that effect) do I say UK? How do I know which court to list?

Thank you so much for your help and advice up to now.

Sue

Sue,
Yes you need to pursue the matter in a UK based court. From experience send a quick e mail to your local court and see if they have heard of the procedure as many haven't. If they haven't check with your nearest major court who should know all about it. Whichever court you use is the one to go on your form A.

DCW60

11/06/2013 - Flight cancelled due to French ATC strike. Rebooked on flight next day and taken by bus to hotel. Was not picked up from the hotel and so missed the rebooked flight. Was eventually rebooked again to another UK airport the following day and arrived home some 38 hours later than scheduled. Claimed reimbursement for reasonable expenses and delay compensation.
Reply from Customer Services said they noted that I'd chosen not to rebook and opted for refund, and the cost of the cancelled flight would be repaid. NOT TRUE! I'd included copies of the rebooked boarding cards, and an account of how they had 'forgotten' to collect us from the hotel. I've written again asking them to reconsider/review my claim. Had to post it because the FAX numbers provided were not recognised. I suppose the claim is for being abandoned/neglected/ignored, but the end result was two unwanted nights in hotels