Flight delay and cancellation compensation, Ryanair ONLY

CKhalvashi

danny_x said:

DENIED BOARDING DUE TO SMALL REPLACEMENT PLANE

I'm asking for advice on behalf of a friend who was denied boarding on a flight from Lublin because the plane was replaced by a smaller one, and she didn't get a seat, although she had checked in in good time. She got on the next Ryanair flight, which was not till 4 days later.

The Ryanair EU 261 guidance states that if you are denied boarding involuntarily you are entitled to the same compensation as for a delayed or cancelled flight. However, when she tries to complete their EU261 form, she gets the reply that that flight was not delayed or cancelled, and there isn't the option to enter anything else.

Has anyone else on here been faced with this situation, and how does one resolve it?

Thanks for any advice.

https://onlineform.ryanair.com/gb/en/eu-261

Try that one.

If that doesn't work, try the live chat service. You may need to be very clear that an 8200 was downgraded to an 800 and boarding was denied on that basis.

If a Ukrainian citizen, enforcement can be through Avia.gov.ua who have a lot more teeth than the CAA. I think there is a form for this on Diia which may be faster, but I'm not 100% sure without checking.

Legolas12

Hi there, I was wondering how people got in touch with Ryan Air to complain. Is there an email address for them?

eskbanker

Legolas12 said:

Hi there, I was wondering how people got in touch with Ryan Air to complain. Is there an email address for them?

Like most companies, they don't publish email addresses, but do have an online form for feedback, including complaints:

https://help.ryanair.com/hc/en-gb/requests/new

AndrewAfresh2

I had a booking for outward & return from Stansted to Portugal in Feb25. Ryanair later emailed to say my return was cancelled. Ryanair not having any suitable flights from other Portuguese airports, I applied for a refund and rebooked with EasyJet; the EasyJet flight is to Gatwick. I booked a taxi to pick up my car which will be at Stansted.

A few hours later, Ryanair emailed to say the flight is not cancelled and the cancellation email was sent in error. I then booked a Ryanair flight to Stansted.

Can I claim for (1) the cost of the EasyJet flight (2) the taxi cost, neither of which if Ryanair hadn’t mucked up?

Thanks for any helpful advice. 

agbero

Are Ryanair now short-changing customers on compensation claims?

.....I thought Ryanair had improved - certainly their PR suggests they have.....unfortunately its just PR, they're still disrespecting their customers like they always have......I was delayed 6+ hours on a flight from Liverpool to Krakow (1,594km) due to an engine fault with the aircraft.  Ryanair circulated their 'Passenger Rights' PDF explaining compensation levels and how to claim compensation, plus expenses via app, which I did.....2 x £350 + £60.95 (airport expenses), so £760.95.....what Ryanair paid me? £665.44 (!?!?!?!).  

Ryanair "Chat" agent didn't know why, said I'd receive an email from Compensation Team - that never came.  

Anyone had similar experience or got any advice?

Thank you

eskbanker

agbero said:

Are Ryanair now short-changing customers on compensation claims?

.....I thought Ryanair had improved - certainly their PR suggests they have.....unfortunately its just PR, they're still disrespecting their customers like they always have......I was delayed 6+ hours on a flight from Liverpool to Krakow (1,594km) due to an engine fault with the aircraft.  Ryanair circulated their 'Passenger Rights' PDF explaining compensation levels and how to claim compensation, plus expenses via app, which I did.....2 x £350 + £60.95 (airport expenses), so £760.95.....what Ryanair paid me? £665.44 (!?!?!?!).  

Ryanair "Chat" agent didn't know why, said I'd receive an email from Compensation Team - that never came.  

Anyone had similar experience or got any advice?

Thank you

I can imagine some resistance to £60.95 for six hours duty of care reimbursement, but can't think of any reason why the fixed tariff compensation wouldn't have been paid out in full, as these amounts are effectively non-negotiable, i.e. they either apply in full or not at all.  Can't help wondering if they've perhaps paid you €760.95....

Alicantesquirrel

To update this issue from July 2024:

Just received £350 compensation for a delay over 3 hours after pursuing my claim through ADR. They reviewed the Ryanair response and found that Ryanair had not proven it was the fault of ATC delays apart from 16 minutes of the overall delay, so their responsibility for the delay was over 3 hours and hence the award.

the moral of the story is to process a claim via ADR regardless of initial airline response. The process takes time, but has definitely been worth pursuing in this case as the evidence provided did not support the airline’s initial reaction to blame it on ATC and the ADR process was thorough and looked at the evidence provided appropriately.

sometimes, the systems work….

agbero

eskbanker said:

agbero said:

Are Ryanair now short-changing customers on compensation claims?

.....I thought Ryanair had improved - certainly their PR suggests they have.....unfortunately its just PR, they're still disrespecting their customers like they always have......I was delayed 6+ hours on a flight from Liverpool to Krakow (1,594km) due to an engine fault with the aircraft.  Ryanair circulated their 'Passenger Rights' PDF explaining compensation levels and how to claim compensation, plus expenses via app, which I did.....2 x £350 + £60.95 (airport expenses), so £760.95.....what Ryanair paid me? £665.44 (!?!?!?!).  

Ryanair "Chat" agent didn't know why, said I'd receive an email from Compensation Team - that never came.  

Anyone had similar experience or got any advice?

Thank you

I can imagine some resistance to £60.95 for six hours duty of care reimbursement, but can't think of any reason why the fixed tariff compensation wouldn't have been paid out in full, as these amounts are effectively non-negotiable, i.e. they either apply in full or not at all.  Can't help wondering if they've perhaps paid you €760.95....

Thanks - £60.95 is basically 2 lunches at airport prices - I've gone back via the link provided above and first time Ryanair confirmed compensation was £350 so £665.44 was correct(!)....second time I went back, last night, they now tell me its actually 350 euro (!!!), which is not what they say on the Ryanair Passenger Rights pdf......(£350/400euro).....these people....fingers cross for 3rd time lucky!