Flight delay and cancellation compensation, Ryanair ONLY

kokolino23

eskbanker said:

https://www.aviationadr.org.uk/how-to-complain-about-a-ryanair-flight/

Edit: cross-posted, you found this independently!  In terms of evidence, as well as any communications from Ryanair, both at the time and in response to your claim, you should supply anything that endorses why you're challenging Ryanair's rejection.  For example, if you're disputing the severity of the weather conditions earlier on, then what supports that, or if you're suggesting that the knock-on delays were within the airline's control then you'd need to make that case with as much evidential support as possible....

Thanks for your reply, I understand your point of view and I agree with it.
However, Ryanair didn't tell us any reason for the delay and the weather locally was fine, a lot of other flights departed as scheduled.
How on earth can I prove or dispute what Ryanair are saying as they didn't provide any details at all?!

eskbanker

kokolino23 said:

eskbanker said:

https://www.aviationadr.org.uk/how-to-complain-about-a-ryanair-flight/

Edit: cross-posted, you found this independently!  In terms of evidence, as well as any communications from Ryanair, both at the time and in response to your claim, you should supply anything that endorses why you're challenging Ryanair's rejection.  For example, if you're disputing the severity of the weather conditions earlier on, then what supports that, or if you're suggesting that the knock-on delays were within the airline's control then you'd need to make that case with as much evidential support as possible....

Thanks for your reply, I understand your point of view and I agree with it.
However, Ryanair didn't tell us any reason for the delay and the weather locally was fine, a lot of other flights departed as scheduled.
How on earth can I prove or dispute what Ryanair are saying as they didn't provide any details at all?!

If Ryanair's position is that compensation isn't payable because of extraordinary circumstances beyond their control, then if you feel that compensation should be payable, you need to make that case with Aviation ADR by offering counter arguments.

You'd said "Our flight was from Bucharest to Bristol and the our aircraft due to come from Bristol had another flight to Dublin but because of adverse weather couldn't land so they had to divert it to Belfast eventuall (after was in the air for quite a while). All this delay was added to the flight from Bristol to Bucharest as they didn't have another aircraft available", so you know their basis for rejecting the claim and the onus is then on you to persuade Aviation ADR that their reasons are either inaccurate, or flawed, or irrelevant, etc.

It seems highly unlikely that they'd have diverted a flight from Dublin to Belfast for the fun of it so it's unlikely to be viable to disprove the alleged weather conditions, which effectively leaves you to argue that they should have taken other measures to mitigate knock-on delays, such as having spare aircraft at Bristol or (more likely) flying one from their main base in Dublin.

CKhalvashi

eskbanker said:

kokolino23 said:

eskbanker said:

https://www.aviationadr.org.uk/how-to-complain-about-a-ryanair-flight/

Edit: cross-posted, you found this independently!  In terms of evidence, as well as any communications from Ryanair, both at the time and in response to your claim, you should supply anything that endorses why you're challenging Ryanair's rejection.  For example, if you're disputing the severity of the weather conditions earlier on, then what supports that, or if you're suggesting that the knock-on delays were within the airline's control then you'd need to make that case with as much evidential support as possible....

Thanks for your reply, I understand your point of view and I agree with it.
However, Ryanair didn't tell us any reason for the delay and the weather locally was fine, a lot of other flights departed as scheduled.
How on earth can I prove or dispute what Ryanair are saying as they didn't provide any details at all?!

If Ryanair's position is that compensation isn't payable because of extraordinary circumstances beyond their control, then if you feel that compensation should be payable, you need to make that case with Aviation ADR by offering counter arguments.

You'd said "Our flight was from Bucharest to Bristol and the our aircraft due to come from Bristol had another flight to Dublin but because of adverse weather couldn't land so they had to divert it to Belfast eventuall (after was in the air for quite a while). All this delay was added to the flight from Bristol to Bucharest as they didn't have another aircraft available", so you know their basis for rejecting the claim and the onus is then on you to persuade Aviation ADR that their reasons are either inaccurate, or flawed, or irrelevant, etc.

It seems highly unlikely that they'd have diverted a flight from Dublin to Belfast for the fun of it so it's unlikely to be viable to disprove the alleged weather conditions, which effectively leaves you to argue that they should have taken other measures to mitigate knock-on delays, such as having spare aircraft at Bristol or (more likely) flying one from their main base in Dublin.

I agree with this.

I've been on one of the flights (to Stansted) operated with a Dublin based aircraft and crew once the original aircraft got stuck. If the airline had a spare aircraft available they would have used it.

Also in such circumstances it's often not a case if having a spare aircraft but a crew available to operate said aircraft.

Diversions are expensive, Ryanair will not do this for fun, there will be a safety reason behind it. It's therefore reasonable to assume that the airline is being truthful. 

kokolino23

eskbanker said:

https://www.aviationadr.org.uk/how-to-complain-about-a-ryanair-flight/

Edit: cross-posted, you found this independently!  In terms of evidence, as well as any communications from Ryanair, both at the time and in response to your claim, you should supply anything that endorses why you're challenging Ryanair's rejection.  For example, if you're disputing the severity of the weather conditions earlier on, then what supports that, or if you're suggesting that the knock-on delays were within the airline's control then you'd need to make that case with as much evidential support as possible....

Hello again
What a surprise... I think Ryanair lied to me.
Just found this:

Weather Delay Exemptions

You can still claim compensation when your flight has been delayed or cancelled due to bad weather, but only in certain circumstances. Examples of these exemption scenarios include:

• Bad weather affecting a previous flight, in turn, causing your own flight to be delayed.
• Other airlines operating as normal without delay within the same airport.
• The weather causing the delay was to be expected, and not extraordinary in circumstance.

A lot of other flights departed as scheduled that evening but how on earth I can prove it?!
Is there any DB where I can check flights departures from 3 weeks ago?! I can take some print screen shots and use this as evidence with ADR.
Thanks 

kokolino23

I'll look on flightaware and flightradar24 to see if I can find something.

eskbanker

kokolino23 said:
A lot of other flights departed as scheduled that evening but how on earth I can prove it?!

Is there any DB where I can check flights departures from 3 weeks ago?! I can take some print screen shots and use this as evidence with ADR.

https://www.flightera.net/en/ is a pretty comprehensive repository of flight data, so you should be able to query that.

I'd be cautious of reading too much into the contentions of ambulance-chasing websites, who are naturally keen to drum up business - it's certainly not as clear-cut as bad weather claims only being viable where such weather directly affected the flight in question!  My understanding from what you'd posted earlier was that bad weather in Dublin prevented your aircraft from landing there and being forced to divert to Belfast, so it isn't clear what role "A lot of other flights departed as scheduled that evening" plays in your argument?

mdann52

kokolino23 said:

A lot of other flights departed as scheduled that evening but how on earth I can prove it?!

You also need to be careful relying on the weather at the destination.

It could well have been weather elsewhere on route that played a factor (such as unexpected areas of severe turbulence or other similar freak weather), which meant that the original routing was not allowed.

Also, if the cloud ceiling was lower than expected, this reduces the throughput on the airport runways due to increased spacing, so a lot of planes will take off and land as normal but some will be cancelled/diverted/delayed.

If you were diverted, it's unlikely to be within the control of the airline, unless you can prove they had insufficient fuel to hold for a reasonable time. You'll likely need to retain an expert witness to argue this, and that will more than wipe out any court awards.

kokolino23

eskbanker said:

kokolino23 said:
A lot of other flights departed as scheduled that evening but how on earth I can prove it?!

Is there any DB where I can check flights departures from 3 weeks ago?! I can take some print screen shots and use this as evidence with ADR.

https://www.flightera.net/en/ is a pretty comprehensive repository of flight data, so you should be able to query that.

I'd be cautious of reading too much into the contentions of ambulance-chasing websites, who are naturally keen to drum up business - it's certainly not as clear-cut as bad weather claims only being viable where such weather directly affected the flight in question!  My understanding from what you'd posted earlier was that bad weather in Dublin prevented your aircraft from landing there and being forced to divert to Belfast, so it isn't clear what role "A lot of other flights departed as scheduled that evening" plays in your argument?

I agree with you, however Ryanair didn't give us any reason why our flight was delayed. We only had 2 emails from the to inform us about the delay. I found a flight DB and other flights departed as scheduled that evening so the local airport was OK. We've heard about the Dublin story from another passenger.

eskbanker

kokolino23 said:
We've heard about the Dublin story from another passenger.

I hadn't picked up on the distinction between what you were told by Ryanair and what you'd picked up from elsewhere, but if Ryanair are citing adverse weather conditions as the reason for the delay and there were no apparent weather issues in Bristol or Bucharest or in between, then it would seem logical to conclude that they're referring to weather conditions on an earlier leg, although you could always ask them to clarify.

The issue then remains whether or not their response to those circumstances was reasonable, in terms of what, if anything, they could reasonably have been expected to do to avoid delays to later flights operated by that aircraft....

pauln

Hi, does anyone know how you can get documented evidence of the reason for a flight delay?  I was flying with Ryanair from Leeds/Bradford to Malaga on 10th Feb and departure was delayed for 8 hours due to air conditioning failure.  The automated Ryanair email just says the flight was delayed but doesn’t give the reason which I need for my travel insurance claim. Thanks