Flight delay and cancellation compensation, Ryanair ONLY

Westin

martin1959 said:

Hi
Another Ryan air question. Our outward flight at 16.30 has been cancelled on 21st April. It was an ideal time for us as it allowed us to get to the airport at a reasonable hour, and to accommodate our dog sitter. There is an earlier flight at 08.00 but that is not practical. We have 8 days accommodation booked, with a return on 29th.
If we choose to reschedule to the same 16.30 flight a day earlier, are we entitled to claim for an additional nights hotel cost at the hotel we are staying in, and have already booked, from the 21st?
The cost of the additional night is €250. If not, we would have to cancel and get refunds for both flights from Ryan air, and book with BA on the 21st, but from a different airport which is harder to get to.
Like most, I have been given conflicting advice from Ryan air, who cannot tell me if the claim would be accepted, or if there is a maximum allowance for a hotel claim…

Thank you

No. Reasons CKalvashi states plus there is an earlier FR option on the original departure day.

You are entitled to a refund of the flights. 

Had your separately booked accommodation allowed for changes then you perhaps could have cancelled, rebooked, saving the 8th night cost. It sounds however like you took a chance and booked non-refundable accommodation.

martin1959

I think you are missing the point. Whilst there is a flight earlier, it is not possible for us to take that flight, which is why we originally booked the flight with a later departure in the day. We have booked the same flight time the day before. We could have booked to fly the day after, but would have lost one of our days holidays.
We have booked a hotel that we could cancel, but do not wish to reduce the time spent in Malta, nor can we ‘add’ a day at the end of the holiday as the hotel is fully booked.
E261 states that under the ‘Care’ section, if taking a rescheduled flight causes additional hotel costs, they should be covered.
Unfortunately most of ‘case scenarios’ are for when a return flight is cancelled or when there is a delay or cancelled flight after you arrive at the airport. But IMHO, if a cancelled flight causes additional expense on the outward journey, this should be covered.

3. RIGHT TO CARE

If you are involuntarily denied boarding or if your flight is cancelled or

delayed by more than 2 hours, we will offer you, free of charge:

a) meals and refreshment vouchers in reasonable relation to the

waiting time, as long as it will not further delay the departure of

the aircraft;

b) two telephone calls, telex or fax messages or e-mails;

c) hotel accommodation in cases where a stay of one or more nights

becomes necessary, or where a stay additional to that intended by

you becomes necessary;

d) transport between the airport and place of accommodation (hotel

or other).

If your flight is delayed as specified under ‘Flight Delay’ above or

cancelled without notice being given to you prior to your arrival at the

airport of departure Ryanair will offer you items (a) and (b) above. If, as

a result of the delay or your being re-routed following a cancellation,

your new time of departure is reasonably expected to be at least the

day after the original day of departure, we will also offer you items (c)

and (d) above. Where it is not feasible for Ryanair to arrange the care

set out above, Ryanair will reimburse you for your reasonable receipted

expenses upon application on our website

I will put in a claim and see what happens. If they refuse it, then, for the sake of £50 or so, I will probably go through Money claim online. I will possibly lose, but have the satisfaction that it will have cost Ryan Air far more to defend 😊

Thanks

CKhalvashi

martin1959 said:

I think you are missing the point. Whilst there is a flight earlier, it is not possible for us to take that flight, which is why we originally booked the flight with a later departure in the day. We have booked the same flight time the day before. We could have booked to fly the day after, but would have lost one of our days holidays.
We have booked a hotel that we could cancel, but do not wish to reduce the time spent in Malta, nor can we ‘add’ a day at the end of the holiday as the hotel is fully booked.
E261 states that under the ‘Care’ section, if taking a rescheduled flight causes additional hotel costs, they should be covered.
Unfortunately most of ‘case scenarios’ are for when a return flight is cancelled or when there is a delay or cancelled flight after you arrive at the airport. But IMHO, if a cancelled flight causes additional expense on the outward journey, this should be covered.

3. RIGHT TO CARE

If you are involuntarily denied boarding or if your flight is cancelled or

delayed by more than 2 hours, we will offer you, free of charge:

a) meals and refreshment vouchers in reasonable relation to the

waiting time, as long as it will not further delay the departure of

the aircraft;

b) two telephone calls, telex or fax messages or e-mails;

c) hotel accommodation in cases where a stay of one or more nights

becomes necessary, or where a stay additional to that intended by

you becomes necessary;

d) transport between the airport and place of accommodation (hotel

or other).

If your flight is delayed as specified under ‘Flight Delay’ above or

cancelled without notice being given to you prior to your arrival at the

airport of departure Ryanair will offer you items (a) and (b) above. If, as

a result of the delay or your being re-routed following a cancellation,

your new time of departure is reasonably expected to be at least the

day after the original day of departure, we will also offer you items (c)

and (d) above. Where it is not feasible for Ryanair to arrange the care

set out above, Ryanair will reimburse you for your reasonable receipted

expenses upon application on our website

I will put in a claim and see what happens. If they refuse it, then, for the sake of £50 or so, I will probably go through Money claim online. I will possibly lose, but have the satisfaction that it will have cost Ryan Air far more to defend 😊

Thanks

Being pedantic here, you're looking at rights for an on the day delay. These is not yet an evidence of a delay on the day of your flight.

Your options are to take the flight Ryanair have offered, which you state is not suitable. Another option is to add a day to the end of your holiday, you state this is not possible. The other option is to receive a refund and book flights that suit your needs with an airline of your choice.

The cancelled flight in any event will not cause you any expense. That you have chosen to spend an extra day in Malta will be on you. It is unreasonable to cause a business additional expense without a reasonably justifiable claim and is an abuse of the court system.

You have refused to take a flight that most would consider reasonable and have caused the additional expense as a result of this when a change that would entail no additional expense was offered. Ryanair cannot be blamed for this.

mdann52

martin1959 said:

E261 states that under the ‘Care’ section, if taking a rescheduled flight causes additional hotel costs, they should be covered.

Article 8 also states you can request later routing, but gives no entitlement to earlier routing. I think arguing you should be allowed the hotel to be paid for due to the earlier routing is not going to fly, as the airline are allowing you to route early voluntarily, as opposed to a legal obligation.

martin1959

Unless I choose to ‘lose’ a days holiday, I have no option other than to bring the flight forward, causing an additional expense I was not anticipating. It seems a little unfair Ryan Air can just choose to cancel a flight without any penalty. I am sure if I just ‘chose’ to cancel my flight with them, it would have financial consequences.
I will run it through the ombudsman. If it works in the same way as the financial ombudsman, then Ryan Air will have to cover the costs of the ombudsman. If unsuccessful, I will run it through moneyclaim.

eskbanker

martin1959 said:

Unless I choose to ‘lose’ a days holiday, I have no option other than to bring the flight forward, causing an additional expense I was not anticipating. It seems a little unfair Ryan Air can just choose to cancel a flight without any penalty. I am sure if I just ‘chose’ to cancel my flight with them, it would have financial consequences.

Just because flying a day earlier suits you better, it doesn't actually meet the condition of the airline being on the hook for "hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary" if they're offering a flight on the same day (even if less convenient)?

martin1959 said:

I will run it through the ombudsman. If it works in the same way as the financial ombudsman, then Ryan Air will have to cover the costs of the ombudsman.

Who are you thinking of here?  There isn't a direct airline equivalent to FOS, but you can use Aviation ADR, a lengthy process that can be followed only after going through Ryanair's complaints one, i.e. not a body to address speculative questions.

bagand96

martin1959 said:

Unless I choose to ‘lose’ a days holiday, I have no option other than to bring the flight forward, causing an additional expense I was not anticipating. It seems a little unfair Ryan Air can just choose to cancel a flight without any penalty. I am sure if I just ‘chose’ to cancel my flight with them, it would have financial consequences.

But that's the contract and T&Cs you agreed to. They are allowed to cancel flights but they have to comply with European/UK law EC261 which governs passengers rights. They're even allowed to change flight times by upto 5 hours without any recourse. 

martin1959 said:

I will run it through the ombudsman. If it works in the same way as the financial ombudsman, then Ryan Air will have to cover the costs of the ombudsman. If unsuccessful, I will run it through moneyclaim.

You'll be wasting your time. The ADR and/or Judge in court can only make judgements against the airline based on entitlements in law.

There is no entitlement in the law for you to travel earlier and have the airline cover the cost of accommodation. They've offered you a flight on the same day, or other days if it suits you better.  Or a refund. That's all that's required of them. 

CKhalvashi

martin1959 said:

Unless I choose to ‘lose’ a days holiday, I have no option other than to bring the flight forward, causing an additional expense I was not anticipating. It seems a little unfair Ryan Air can just choose to cancel a flight without any penalty. I am sure if I just ‘chose’ to cancel my flight with them, it would have financial consequences.
I will run it through the ombudsman. If it works in the same way as the financial ombudsman, then Ryan Air will have to cover the costs of the ombudsman. If unsuccessful, I will run it through moneyclaim.

In addition to the above, bringing a vexatious court claim may limit your ability to bring a genuine court claim in the future.

Please do not abuse vital public services in the way you imply you intend.

eskbanker

martin1959 said:

Another Ryan air question. Our outward flight at 16.30 has been cancelled on 21st April. It was an ideal time for us as it allowed us to get to the airport at a reasonable hour, and to accommodate our dog sitter. There is an earlier flight at 08.00 but that is not practical. We have 8 days accommodation booked, with a return on 29th.
If we choose to reschedule to the same 16.30 flight a day earlier, are we entitled to claim for an additional nights hotel cost at the hotel we are staying in, and have already booked, from the 21st?
The cost of the additional night is €250.

Just a thought - if you're thinking of getting to the airport in time for a 16:30 flight on the 20th, could you not just book into an airport hotel (at the UK departure airport) for that night and catch the 08:00 on the 21st?  As above, I doubt that Ryanair would be liable either way (although you might have a stronger argument this way if you live well away from the airport), but chances are you'd be able to find somewhere less than €250 near a UK airport, and you'd still end up with 8.5 hours more in Malta....

MassiveNights

Just had some compensation confirmed for a flight we had last week.

Flight was from Porto to Belfast on the 27th March, we were supposed to land in Belfast at 18:25, but due to delays in leaving Porto we didn't land in Belfast until near 10pm that evening. I applied for EU261 compensation through the ryanair site the next morning, I added my details to the EU261 webform, including my IBAN details from Revolut, and got a response back on Wednesday 3rd April saying the compensation had been confirmed and would be in my account within 10 working days.

We paid £102 for the flights (£51 each) and are receiving a total of £686.80 in compensation.