Flight delay and cancellation compensation, Ryanair ONLY

Dov_2

Centipede100 wrote: »

You need to complete the airline's webform here: https://schchng.ryanair.com/eu261?lg=EN

I think it then goes on to ask if you would scan copies of all your receipts. I would also screen print every stage of the claim process too!

Thanks Centipede100 Ive just submitted the form... or so I think I have!?? After clicking submit I was kicked back to the start, but no confirmation of whether it had been successful, no indication if I'd timed out or no email either!? Does anyone know if you are supposed to get confirmation?? Its pretty poor service as Ive no idea whether its been logged or not?!!

wiltshire_girl

Hi all,

Apologies if this has featured before but its difficult to trawl through all pages to find out.

I have just found out that Ryanair have changed my flight from tomorrow (16 June) to Monday (17 June) without telling me. The first I knew about this was when I went online to print my boarding passes. They have offered me a refund or to change to Stansted (from Bristol where we have already paid for parking).

This will now result in an extra nights accommodation, additional car hire and another day off work (for which I don't get paid). Do I have grounds to claim this money back? I know they say they aren't responsible for other costs incurred but it seems unfair that they can change it by a whole day?

Bonus_Abusing_Fun

Hi all.

My girlfriend and I were due to fly from Carcassonne in the south of France back to Liverpool last Tuesday. The flight however was cancelled (once we had arrived at the airport) due to the French air traffic controllers' strike. The best alternative they could do was a flight on Friday (yesterday) from Beziers to Manchester.

So a 3 day delay, plus a new flight from a different airport, to a different airport.

We were able to stay at my girlfriend's parents place for those extra days without charge, but kept all receipts for food/buses/trains/taxis. I assume it is an absolute 'open-and-shut' case of getting these reimbursed by sending them into Ryanair? I also had to get a new train down to London (where I live). Am I within my rights to include this in the claim?

With respect to actual compensation, what are our chances? I suppose they may argue that the strike was an exceptional circumstance? However, it was a planned strike that they surely had notice of, plus the flight wasn't cancelled until approximately its actual departure time.

The staff at Carcassonne were OK at getting everyone rebooked, but were absolutely clueless with respect to our rights and their obligations. I asked for a statement of those rights and was told to "look on the website". There were no phonecalls offered.

My girlfriend had to take 3 days' extra holiday, and I missed classes from my (very expensive) professional qualification course.

Any thoughts/general advice as to how to proceed would be gladly appreciated.

Dov_2

Centipede100 wrote: »

No idea regarding the process itself but did you screen print each stage?!!!!!

I think the problem is the format I tried to send the attached scans of receipts-- they only accept certain formats. So I'll need to compress them to a pdf and send tomorrow. I will make sure I screen print for records.
Cheers

felixpearlamber

Centipede100 wrote: »

I am starting this thread for those claiming flight delay or cancellation compensation from Ryanair.

Any posts regarding any other airline in this thread will be ignored (at least by me).

My partner and I have just returned from Majorca 74 hrs after scheduled time. Reason for this was that our flight from palma was cancelled. My partner
(who was the lead name in our booking) received a text from Ryanair 26 hrs before scheduled departure, telling her to read her e-mail regarding the cancelled flight. No e-mail was received!. From this point(19:30hr), we painstakingly tried to contact Ryanair by phone and on line without any joy. We also tried contacting our tour operator by the same means.(all outside office hours for telephoning). It wasn't till 11:30 the next day(13th June) via the help from the hotel receptionist, that we finally got to speak with a Ryanair rep at the airport. Prior to this, we had pleaded with an ATOL advisor to get in touch with Ryanair on our behalf (9:30 13th june). At the point of me speaking to Ryanair by phone from the hotel, ATOL were still put 'On Hold' by Ryanair after a couple of hours!. Can you imagine what we were going through up to the time of getting some joy?. Worse to follow....We were told the earliest they could get us on a plane was the 15th of June 22:50. Three more days without immediate funds. We were left not only in the dark but also' high and dry'. Are we entitled to this EU compensation for the inconvenience/costs and lost 2 days pay?

Vauban

felixpearlamber wrote: »

My partner and I have just returned from Majorca 74 hrs after scheduled time. Reason for this was that our flight from palma was cancelled. My partner
(who was the lead name in our booking) received a text from Ryanair 26 hrs before scheduled departure, telling her to read her e-mail regarding the cancelled flight. No e-mail was received!. From this point(19:30hr), we painstakingly tried to contact Ryanair by phone and on line without any joy. We also tried contacting our tour operator by the same means.(all outside office hours for telephoning). It wasn't till 11:30 the next day(13th June) via the help from the hotel receptionist, that we finally got to speak with a Ryanair rep at the airport. Prior to this, we had pleaded with an ATOL advisor to get in touch with Ryanair on our behalf (9:30 13th june). At the point of me speaking to Ryanair by phone from the hotel, ATOL were still put 'On Hold' by Ryanair after a couple of hours!. Can you imagine what we were going through up to the time of getting some joy?. Worse to follow....We were told the earliest they could get us on a plane was the 15th of June 22:50. Three more days without immediate funds. We were left not only in the dark but also' high and dry'. Are we entitled to this EU compensation for the inconvenience/costs and lost 2 days pay?

If the delays were caused by air traffic control strikes (you don't say) then no compensation under 261/04 is due. But you are entitled to the accommodation nd meal expenses (keep receipts). Loss of earnings/loss of holiday is not claimable. That would be for your travel insurance policy.

booogle

Anybody know how to claim for two claimants on euro SC form A. I am assuming I just put both names in the claimant box

Does this also mean 2 lots of fees to pay when I take the form to court?

blondmark

This information has been redacted

SueDerbyshire

After writing to Ryanair concerning a delayed flight, I have today received an email from them saying they will not pay compensation (no suprise there).

When we arrived at the airport, we had no hold luggage so went straight through customs etc. When we passed customs we notice the board saying that our flight had been delayed until 23:20, instead of departing at 17:00.

After asking a lady the reason for this, she said it was due to a technical fault. After 3 hours, we was given £3.50 in vouchers each, however, we wasn't given the Article 14.1 notice as stated in Ryanair's reply to me today, infact we wasn't given any information apart from the fact the aircraft had technical problems and we was awaiting the late flight to arrive in East Midlands from Alicante later that night and the staff would be completing an extra shift to cover the extra flight going out.

The reply states that the delay was due to an unexpected safety/technical problem with the aircraft due to operate your flight. It was necessary to delay the departure of this flight until the fault was rectified and the aircraft was cleared for operation by our Engineering Department.

Should I reply requesting exact details of the safety/technical problem, stating what we had been told by their staff at the airport or should I just send a NBA letter? My point would be, if they used the same aircraft, as they are suggesting, how did they know it would or would not be ready before or after 23:20, if you get my jist. Also, the aircraft we finally got on was the incoming flight from Alicante, we watched it unload the passengers before we boarded it etc. Is this something else I should mention to them now or should I wait until it goes to court?

Can I reply to them via email or should I write to them again or maybe both?

Thanks for any help.

Sue

SueDerbyshire

Centipede100 wrote: »

No point playing email or letter tennis with them. Issue the NBA as they don't change their minds regarding paying compensation once they have already said no.

Your witness statement in court can allude to any material facts you consider are important to your claim.

You will be bringing your claim via the European Small Claims Procedure. Blondmark has already given plenty of advice in this thread about the process but worth reading up independently.

Great advice as always, thank you. Ok, I will send them a NBA today and make sure I read up on any relevant European Small Claims Procedure I can find on here, including Blondmark.

I was just concerned that I am unsure as to why the delay occured still and if I took it to court without them really outlining the full details of the reason for the delay, I could be going in blind (so to speak) stating safety/technical fault tells me very little and although I know most of these cases do not come under EC, knowing my luck mine will.

Thanks again for all your help.

Sue