Flight delay and cancellation compensation, Tui/Thomson ONLY

111KAB

revolution1978 wrote: »

So you have to do it old fashioned paper and not online?

As stated in the Guide ........"either Money Claim Online - MCOL for single claimants or the 'paper form' N1".


I however used MCOL (on-line) for myself and wife and Worcester Court accepted but the airlines have been known to ask a court to throw out multiple claimant applications submitted via MCOL and in some cases they have achieved the desired action.

Scruffywuffy

Success at last. Today Thomsons transerred £923 to my bank for 2 of us. Delay of 9 hours last December, made up of 3 separate reasons. First one was bird strike, they never told me what the 2nd one was (despite me writing to them and specifically asking) and the 3rd delay was crew out of hours.

Had to do it the hard way though and actually issue a claim - this was despite me writing twice, sending a LBA and even sending my Particulars in draft with a letter saying I would be issuing if they didn't engage with me. The only correspondence I received was the inital letter knocking me back saying the plane was delayed due to bird strike which was an extraordinary circumstance, and bizarrely one dated just after the Claim had been issued which was virtually a duplicate of the first, but with a paragraph at the end saying take it to the CAA, I was perfectly entitled to - so I think this must have been a reply to my 2nd letter, some 5 months prior, in which I had said I would involve the CAA.

So, they acknowledged my Claim and said they intended to defend the whole Claim, then some 16 days after it was issued, called me and asked if I would settle.

They wouldn't pay interest, plus they quibbled my exchange rate. The amount offered was £70 (so £35 each) less than I had claimed, I really couldn't be bothered to argue over that amount so accepted. And 4 days later it's in my bank account.

I think it is disgusting that they just ignored my correspondence (apart from the inital letter denying I was entitled to compensation) and virtually made me issue a claim before they pay out, I thought right from the start that I had a very strong case, I work for a law firm so my case was pleaded very well (!) and given that I even sent my particulars (which from the way they were drafted and set out, anyone with a legal background should have been able to tell I either worked in the legal profession or had legal help) I think it's terrible that they completely ignored them until I issued a claim. Their customer service is non-existent.

I've found this forum incredibly useful, and if anyone wants more detail, or to see my Claim Form/Particulars for how they are set out, I am happy to assist.

expats

Has anyone here been paid out yet via their NWNF solicitors, or at least been contacted by their solicitors about a definite offer of compensation from Thomson?

This is regarding a 25 hour delay on TOM113 from Punta Cana to Manchester on 15th Dec 2014.

sandramay

No nothing yet, CAA are now involved, having already told Thomson to pay out for another person who was on this flt and did not go down the NWNF route, will see how long it takes the CAA to respond, The law is an --- how can several people get there compensation and they are rufusing to play ball with us.

Vauban

The CAA cannot make airlines pay out anything. The only way to force them to do so is to take them to court. The law may be an !!!, but unless you use it you could end up waiting for a long time ...

PS The fact that the airline may or may not have settled with other passengers is relevant, but not definitive, for your own claim.

2013archers

expats wrote: »

Has anyone here been paid out yet via their NWNF solicitors, or at least been contacted by their solicitors about a definite offer of compensation from Thomson?

This is regarding a 25 hour delay on TOM113 from Punta Cana to Manchester on 15th Dec 2014.

We put our claim with NWNF Bott & co. August 2013. We received monies from them end of June. Thanks Bott. also Many, Many thanks to all on here, We did not know what to do until finding this site since which we have been following the Thomson thread after being turned down by them in April 2013. you have all been marvelous. To all those fighting their cases, good luck. (we will continue to watch as would miss reading everything now as feel part of a large family! )

expats

sandramay wrote: »

No nothing yet, CAA are now involved, having already told Thomson to pay out for another person who was on this flt and did not go down the NWNF route, will see how long it takes the CAA to respond, The law is an --- how can several people get there compensation and they are rufusing to play ball with us.

From my own experience you could get a faster response going the CAA route than by using a solicitor.

Clearly from reading this forum most people haven't been satisfied with the CAA, but for some reason sometimes they do get results pretty quickly.

Scorpio666

Looking to pursue our 4.5 year old claim which resulted in a 24 hour delay to Punta Cana.

Original Excuse was Technical Issues on our plane on a previous rotation, then extraordinary circumstances, then 2 year rule, now FUEL SHORTAGE.

Has anyone had any luck on this reason, is this classed as extraordinary circumstance...

Im looking at 2 x 600 euros plus 4.5 years of interest also, so a fair amount, and would like to do it myself as i loose 20+% plus my interest to a NWNF and if its not classed as an extraordinary circumstance I could pursue myself, problem is I cant find anything on the internet at all regarding FUEL SHORTAGES

Anyone shed any light on this, before I start the paper N1 and start court proceedings at cost to myself ?

Also whats the best way of working out the interest ?

Many Thanks Guys...

Scorpz

Scorpio666

Actually ive just read all the excuse letters ive had off them and on one they have said

"Your flight was delayed as a result of the aircraft having to divert earlier on in the day, as the aircraft had experienced unforeseen technical issue in flight after the aircraft had [past its pre-flight safety checks and the decision had to be taken to divert. This then caused a knock on effect to the schedule of your flight"

Another question is, can I refer to all these original excuses in each letter as they all contradict each other and the last one being the FUEL SHORTAGE... but was that on my flight or the one before ??/ Ive had 4 or 5 excuses...


Any info on FUEL or Knock on cases would be helpful.

Thanks Again

Scorpz

111KAB

Scorpz - you are looking too deeply into this - your Thomson plane had a technical problem/was diverted. This is not extraordinary rather an ordinary occurrence which was Thomson's problem and should not be/have been your problem.
Batting the problem back and forth is a waste of your time .... read Vauban's Guide and enjoy your compensation when received.