Flight delay and cancellation compensation, Tui/Thomson ONLY

utigers

Tyzap wrote: »

From the 261/2004 regulations....

Article 3
Scope
1. This Regulation shall apply:
(a) to passengers departing from an airport located in the terri- tory of a Member State to which the Treaty applies;
(b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
2. Paragraph 1 shall apply on the condition that passengers:
(a) have a confirmed reservation on the flight concerned and, except in the case of cancellation referred to in Article 5, present themselves for check-in,
— as stipulated and at the time indicated in advance and in writing (including by electronic means) by the air carrier, the tour operator or an authorised travel agent,
or, if no time is indicated,
— not later than 45 minutes before the published depar- ture time; or
(b) have been transferred by an air carrier or tour operator from the flight for which they held a reservation to another flight, irrespective of the reason.
3. This Regulation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. However, it shall apply to passengers having tickets issued under a frequent flyer programme or other commercial programme by an air carrier or tour operator.

Also, see item 8

https://www.youtube.com/watch?v=_s8OV68_YJc&list=PLKWmTMGHWz0M7wEejD_N-NGjFnbIueNVh&index=8

Good luck.

Thanks

Mmmm. Reduced fare? Do children get a reduced fare on a Thomsons package deal?

utigers

Sorry to clog up the forum....just looking at my letter from Thomsons again...it says 'Your flight qualifies for compensation payments of 600 euros per person on your booking (excluding infants and free child places).

What age range is an infant?...do they mean under 2 years old ie 'free'

Might have a look on the Thomsons website for their definition.

*Edit* Found it infants are under 2.

Wonder if Thomsons have made a mistake or are trying it on?

Tyzap

utigers wrote: »

Sorry to clog up the forum....just looking at my letter from Thomsons again...it says 'Your flight qualifies for compensation payments of 600 euros per person on your booking (excluding infants and free child places).

What age range is an infant?...do they mean under 2 years old ie 'free'

Might have a look on the Thomsons website for their definition.

*Edit* Found it infants are under 2.

Wonder if Thomsons have made a mistake or are trying it on?

Yeh, they are classed as infants so long as they are not two years of age on the return/final flight.

It's not a mistake on their behalf, they know the rules inside out. Most of them are prepared to do and say virtually anything to avoid paying honest and legal claims. Take everything they say with a generous pinch of salt and you won't go far wrong.

Good luck.

utigers

Tyzap wrote: »

Yeh, they are classed as infants so long as they are not two years of age on the return/final flight.

It's not a mistake on their behalf, they know the rules inside out. Most of them are prepared to do and say virtually anything to avoid paying honest and legal claims. Take everything they say with a generous pinch of salt and you won't go far wrong.

Good luck.

Thanks, I was up for the battle and getting them to admit it was an operational error should have been the hard bit. I'm hoping proving that I had paid children should be a bit easier.

Although I kept all emails/invoices none help me though.

Chris___2

We made a complaint regarding a Thomson flight that was delayed approx 12 hours back in March, we didn't get anything so re-sent the complaint in May - we received an automatic response confirming the complaint had been sent - the automatic response advised they aim to respond within 28 days.

Obviously 28 days have gone (double that probably...) and we've still not heard anything.

Is this normal or should we start pushing them? If we should escalate it, who do we speak to?

Thanks for any help

111KAB

Chris - read Vauban's Guide but sounds like Thomson need a kick by means of an NBA.

utigers

Chris__ wrote: »

We made a complaint regarding a Thomson flight that was delayed approx 12 hours back in March, we didn't get anything so re-sent the complaint in May - we received an automatic response confirming the complaint had been sent - the automatic response advised they aim to respond within 28 days.

Obviously 28 days have gone (double that probably...) and we've still not heard anything.

Is this normal or should we start pushing them? If we should escalate it, who do we speak to?

Thanks for any help

I sent my email/letter in early May, I didnt hear anything until a cheque arrived last Friday.

revolution1978

Am sure it been asked but too much to search- I want to make a claim via MCOL as not getting any joy. How do I register for two claimants?

111KAB

revolution1978 - just read Vauban's Guide - all info there plus how to use N1.

revolution1978

111KAB wrote: »

revolution1978 - just read Vauban's Guide - all info there plus how to use N1.

So you have to do it old fashioned paper and not online?