Flight delay and cancellation compensation, Tui/Thomson ONLY

David_e

paul1672 wrote: »

Just concerned if I cash the cheque it's going to look like I've accepted a full and final offer of recompense for my complaint. And do I need to contact bott&co in regards to this?

I would speak to B&Co. You can't be deemed to accept something in final settlement if you haven't.

Curtley

TOM 182 flight to Mexico 11.05.14

Finally,

After my first letter that got the standard 3 page refusal for compensation, I then sent off a second letter (using standard template) mentioning both court cases and that they had already compensated some passengers for our 24+ hour delay due to technical issues and no cabin crew availability.
Got home to receive a cheque for €600 per person..

Be persistent with your claims, and don't accept their generic fob-off letters.

Good Luck.

MitchF

Hi, new to this forum but reading for some time. We have been refused compensation by Skytours a division of Thomson regarding a flight delay back in July. We were over an hour in to our flight and were returned to Bristol due to a technical fault. The captain told us there were 4 other instruments that could do that job and under the advice of Thomson, told to return to Bristol for repairs. He also said we could have landed in Zante quite easily. We were delayed in total for 18 hours. Skytours feel the adequate compensation of a night in a hotel and meals were enough. I have now written to CAA. I have spoken to a solicitor and taken advice from CAB who told me we have a case. Will it be some time before I hear from CAA?

111KAB

MitchF wrote: »

Hi, new to this forum but reading for some time.

IF you had been reading for some time you would have seen that the CAA are useless, worthless and toothless and any approach to them could prove detrimental to your claim.


You are now best to wait until the Huzar situation is resolved so long as this doesn't effect any claim within the 6 year threshold. By the sounds of it you have a valid case best pursued, IMO, either under your own steam or by using a NWNF.

MitchF

111KAB wrote: »

IF you had been reading for some time you would have seen that the CAA are useless, worthless and toothless and any approach to them could prove detrimental to your claim.


You are now best to wait until the Huzar situation is resolved so long as this doesn't effect any claim within the 6 year threshold. By the sounds of it you have a valid case best pursued, IMO, either under your own steam or by using a NWNF.

Thank you for your reply, I did gather from the vibes on here that CAA were useless, therefore I assume I don't expext a reply anytime soon if at all.

ntmh01

111KAB wrote: »

I have only dealt with another sub-standard airline (Monarch) who have their own claim form so unsure of the Thomson procedure however suggest you proceed as you outline.

Hi 111KAB


I sent the email 7 days ago as planned, obviously no reply as yet.


I have read elsewhere that Thomson have been known to play the "what email?" trick after 28 days, so I today plan to phone and ask them to confirm receipt of the email (I did receive the standard automated reply).


In what looks a clear cut valid compensation claim (if such a thing exists...ha), what would be an acceptable timeframe to expect Thomson to honour my claim in your opinion (or anyone's opinion that happens to be reading).


Many thanks

Brenda_Costigan

I received a letter from Thomson Airways in July 2014 saying that in a limited number of circumstances regulations 261/2004 of the European Union (the Regulation)now entitles some affected passengers to a payment when flight is delayed over 3 hours (ours was over 6) Then goes on to say that the Court of Appeal has made a decision on the matter of Dawson v Thomson Airways. The court decided that the correct amount of time for a compensation claim is up to 6 years (ours is just over 3). Then it goes on to say they believe there was an error in the Courts judgement and they have made an application to seek a further appeal to the UK's Supreme Court, and until the Supreme Court has considered the application we are unable to progress your claim and I am to contact them once the decision has been received.
How would I know this? I do feel like I am being well and truly fobbed off and they are hoping that the time will run out for mine and the 5 other friends I was flying with.

Anyone have any suggestions?

legal_magpie

Brenda, yes you are being fobbed off but on this occasion what Thomson have told you is correct in that, while the Court of Appeal, like the lower Court confirmed that the time limit was 6 years and not 2 as Thomson claimed, Thomson have applied to the Supreme Court for permission to appeal against the decision of the Court of Appeal. So I would suggest that you hold fire to see what the Supreme Court decides because if they say that the limit is indeed 2 years, you are out of time and if they reaffirm that it is 6, you have plenty of time to make your claim.
JJ

oldjanner

We flew Thompsons 22/8/11 from Madeira and were delayed over 5 hours due to airline fault. We were informed they had miscalculated pilot hours and had to fly another pilot from the UK before we could return home. They allowed us to go through flight check-in before they gave us this information and we then had to remain in the airport over 5 hours on a hot day and finally arrived back at Exeter exhausted. (We are both in our late 60's) I read MSE advice 3/1/14 and wrote to Thompsons the same day. They pointed out I was 5 months over the 2 year limit and could not claim. I wrote to CAA who told me flight originated from abroad so I wrote to Regulation Directorate in Portugal on 17/1/14 and received reply today 3/9/14. The application has failed, they again quoted the two year rule and advised me I could take civil action against the airline.

Vauban

I'm not sure I understand what you mean by "the application has failed" but it was unlikely that the airline would ever be influenced by the Portuguese CAA. You will need to take legal action but will probably want to wait to see what happens with the Supreme Court and the Dawson case (which is about the 2/6 year limitation period).