Flight delay and cancellation compensation, Tui/Thomson ONLY

Rowlesy87

Just posted in the main thread, so thought I should post here as well.

Me and my girlfriend were delayed on the TOM097 flight on 15/06/2014 from Puerto Plata to London Gatwick for 24 hours. Complained via their website twice, didn't hear anything back from them on either occasion.
Then, after about 2 months of waiting, sent them the template letter on this site and literally a day later we received a cheque through the post! Really bizarre timing! They quoted recent court cases as to why we were getting the compensation. Spoken to 4 other couples on the same holiday/flight and they have all had cheques through as well. Was expecting to have to fight tooth and nail for this over the next few months after reading this thread.

Keep faith, they'll pay up!

Vauban

PattyB wrote: »

Thanks Vauban.
Im really wanting to find out the real reason for the delay, and thought the CAA might be able to confirm if a bird strike was reported on 25 july on the inbound plane to Belfast.
Ive already contacted Thomson, but am expecting them to come back with a " sorry you're not due compensation" response, and i want to be prepared to question that.

I understand. But I doubt the CAA will be helpful - they too often cite exemptions when FOI requests are made that might cause difficulties for the airlines. And if Thomson won't tell you directly, there's only one way to find out for sure ...

Though views differ on this, I think that if there is a bird strike affecting your plane as it comes in to Belfast, it may be difficult to get compensation. It would depend on exactly when it happened, and what efforts the airline took to minimise the delay. And it's only once you start court action that you will get these answers, unfortunately.

razorsedge

PattyB wrote: »

Thanks Vauban.
Im really wanting to find out the real reason for the delay, and thought the CAA might be able to confirm if a bird strike was reported on 25 july on the inbound plane to Belfast.
Ive already contacted Thomson, but am expecting them to come back with a " sorry you're not due compensation" response, and i want to be prepared to question that.

Some info here posted by me earlier this month about asking for bird strike info.
https://forums.moneysavingexpert.com/discussion/comment/66293779#Comment_66293779

For what it is worth, it is my opinion that bird strikes are not an extraordinary circumstance in any case but especially if it did not happen to your flight. There is a lot of info here on the CAA website about bird strike occurances:
http://www.caa.co.uk/default.aspx?catid=2008&pageid=11326

antonyc79

Hi,

I have read through the faq's etc and think i have a chance of a claim.

Our flight Tom314 from LGW to Sharm on 06/08/14 was delayed by over 4 hours. Was due to take off at 0925 hrs but left nearer 1400 hrs. Got a text message the night before re the new flight time of 1325 hrs does this make a difference to being able to claim ?

The reason for the delay was the dreamliner we were meant to fly on had a problem on a previous route and was diverted to the Azores. We ended up on a 767 replacement plane. So from what i have read am i right in thinking as the fault was not on our flight the delay is more due to an operational issue of getting a replacement plane ?

Any opinions on the above ?

David_e

antonyc79 wrote: »

Our flight Tom314 from LGW to Sharm on 06/08/14 was delayed by over 4 hours. Was due to take off at 0925 hrs but left nearer 1400 hrs. Got a text message the night before re the new flight time of 1325 hrs does this make a difference to being able to claim ?

The reason for the delay was the dreamliner we were meant to fly on had a problem on a previous route and was diverted to the Azores. We ended up on a 767 replacement plane. So from what i have read am i right in thinking as the fault was not on our flight the delay is more due to an operational issue of getting a replacement plane ?

Bit late so I haven't checked but I am as sure as I can be that less than 24 hours notice doesn't get them off the hook. Did they offer you an alternative route to get there?

What was your arrival delay? That's what is the measure rather than departure.

antonyc79

We were supposed to arrive at 1615 hrs local time but arrived around 2100 hrs i think. Tried to check on flightstats but only lets me search back to the 28th August.

Caz3121

antonyc79 wrote: »

We were supposed to arrive at 1615 hrs local time but arrived around 2100 hrs i think. Tried to check on flightstats but only lets me search back to the 28th August.

you need to register and login to flighstats to see historic data
arrival time shows as 8:56pm...281 minute delay

gloriatabby

Saw Martin on today's This Morning STILL telling people to refer it to CAA if the airlines say no. As everyone on here has said, the CAA are a waste of time. they took well over a year to reach a decision in my case and although they decided in my favour (apparently they don't often) Thomson refused to pay anyway.

Phoned court today to find out what is going on and am now having another allocation and directions hearing by telephone conference - presumably Thomson requesting another stay. I'll be away but was told it would cost £150 to change the date so just going to say it's ok for the judge to decide without me. The last time the telephone conference got cancelled at the last minute anyway as the judge decided to just do it on paperwork.

Incidentally Thomson have missed every deadline to submit defence and reply to orders. I don't know how they get away with it.

JPears

gloriatabby wrote: »

Incidentally Thomson have missed every deadline to submit defence and reply to orders. I don't know how they get away with it.

Bit like their flight arrivals?:rotfl:
One can only hope their maintenance program is a bit more robust and on time...

paul1672

Bit of an update on my situation with delayed flights both flying to orlando on 25th April 2014 and returning from orlando 9th may 2014 with thomson. I initially sent off an email to complain about the delays/lack of info and incorrect allocation of pre-booked seats on both journeys and awaited the full 28 days with no reply so I called only to be told they had not received the email. I then sent a letter confirming exactly what I sent via email. I got one confirmation of receipt of said letter on 25th June and another email confirming case had been allocated to an advisor on 9th august but by this time I'd got sick of waiting and just 1 week earlier I'd signed up with bott&co (NWNF Solicitors) to act on my behalf. Today, I received a cheque for £60 from thomson. No letter of explanation of what the cheque is for or anything else for that matter, just a TUI headed piece of paper with a cheque attached at the bottom. Now I'm assuming this is the re-inbursement of the 2 x £30 paid for the pre-booking of seats. So, anyone know if I should just cash the cheque or await a letter confirming why I have this cheque? Just concerned if I cash the cheque it's going to look like I've accepted a full and final offer of recompense for my complaint. And do I need to contact bott&co in regards to this?
Seems strange to just send a cheque out with no covering letter
Any advice greatly appreciated
Paul