Flight delay and cancellation compensation, Tui/Thomson ONLY

111KAB

Micheles81 - read Huzar thread and then you will probably decide to wait until this case decided then pursue your valid claim thereafter.

FairyGrim

The letter issued at the airport for the 9hr+ delay states the cause to be operational disruption. Is the the normal description used by Thomson?

111KAB

FairyGrim wrote: »

The letter issued at the airport for the 9hr+ delay states the cause to be operational disruption. Is the the normal description used by Thomson?

Any description by any airline should be taken with a pinch of salt!
Sounds to me as though Thomson are trying to hide behind a description which could be linked back to an airport problem rather than a self-induced one ie if airport at fault then no claim but if Thomson at fault then likely valid claim.

ntmh01

FairyGrim wrote: »

The letter issued at the airport for the 9hr+ delay states the cause to be operational disruption. Is the the normal description used by Thomson?

Are you referring to the TOM123 flight back from Sanford to Manchester yesterday?


I was on that flight, Thomson cabin crew said the operational decision taken by Thomson, was to send the Dreamliner scheduled for the TOM122/123 flights, to Cancun where a different Dreamliner had a problem. They made the decision to send out plane to Mexico, leaving us with a 9hr 44min delay...on a downgraded 767!

111KAB

ntmh01 wrote: »

Are you referring to the TOM123 flight back from Sanford to Manchester yesterday?
I was on that flight, Thomson cabin crew said the operational decision taken by Thomson, was to send the Dreamliner scheduled for the TOM122/123 flights, to Cancun where a different Dreamliner had a problem. They made the decision to send out plane to Mexico, leaving us with a 9hr 44min delay...on a downgraded 767!

Therefore a Thomson problem and therefore compensation as outlined in 261/2004 due.

ntmh01

111KAB wrote: »

Therefore a Thomson problem and therefore compensation as outlined in 261/2004 due.

Hi


Great news...thanks for the heads up. I felt we may be due but wasn't totally sure.


I spoke with a helpful Thomson CS rep just now. She has given me an email address to use should we wish to make a claim. Should I start by contacting them via this address and basically outline the fact that were believe we are due to be compensated (quoting 261/2004)?


I asked what were the specifics of the delay. She said there was no official report on their system as yet, only a comment regarding engine failure. I mentioned that cabin crew had told us the original 787 for our flight had been sent to Cancun as a 787 had a failed engine over there....so it seems this is pretty accurate.


I asked why Thomson would take a decision that basically meant 2 sets of passengers were left with a huge delay? seems strange to me!

FairyGrim

Yes it was the Manchester flight. I wonder how many times Thomson chop and change flights, sacrificing one flight over another in favour of cost. I expect it is cheaper to get a landing slot at Manchester than Gatwick. How are they going to use technical problems on another flight to wriggle out of this one?

I'm amazed by this thread with 276 pages and disgusted by the poor communication so far. Hopefully more TOM123 victims will appear on here.

Pilot seemed fairly resigned to what had gone on, he even confessed to being flown out the day before.

ntmh01

FairyGrim wrote: »

Yes it was the Manchester flight. I wonder how many times Thomson chop and change flights, sacrificing one flight over another in favour of cost. I expect it is cheaper to get a landing slot at Manchester than Gatwick. How are they going to use technical problems on another flight to wriggle out of this one?

I'm amazed by this thread with 276 pages and disgusted by the poor communication so far. Hopefully more TOM123 victims will appear on here.

Pilot seemed fairly resigned to what had gone on, he even confessed to being flown out the day before.

Yes I particularly liked his comment as we made our descent....something about if we chose to fly with Thomson again...ha, made me chuckle!


Did you notice the cabin crew making a beeline for the duty free at Sanford? (I have photographic evidence...muhaha!!)....they came out of that elevator and literally sprinted to get their duty free....I thought that was a little tactless to be honest, given the wait we had already endured to that point. Not very professional at all.


I'm sure they walk through airports with that "here come the girls" theme tune playing in their own heads. lol

111KAB

ntmh01 wrote: »

I spoke with a helpful Thomson CS rep just now. She has given me an email address to use should we wish to make a claim. Should I start by contacting them via this address and basically outline the fact that were believe we are due to be compensated (quoting 261/2004)?

I have only dealt with another sub-standard airline (Monarch) who have their own claim form so unsure of the Thomson procedure however suggest you proceed as you outline.

Julz_001

New to this site...
We were delayed way back 16/11/08 by 28 hours on way back from Tenerife to what should have been Luton but ended up being Gatwick.
Unfortunately I don't have the documents now and wanted to start the process of claiming... any advice would be really appreciated ... There were 3 of us including my 1 year old son
thanks
Julz