Flight delay and cancellation compensation, Tui/Thomson ONLY

Ducardo

Just got home to the standard 3 page letter, I am fuming about it, it's just gobbledygook designed to put people off, where can I fend the 2nd letter?

Vauban

Ducardo wrote: »

Just got home to the standard 3 page letter, I am fuming about it, it's just gobbledygook designed to put people off, where can I fend the 2nd letter?

What second letter? You mean the one to start court action?

Have a look at my recent guide - I'll bump it up.

Ducardo

Vauban wrote: »

What second letter? You mean the one to start court action?

Have a look at my recent guide - I'll bump it up.

Found it (in your guide) many thanks

Ducardo

Just got the letter out that they gave us when we returned to Manchester and it gives a totally different reason for the delay, good job I kept it writing tot he Cheif Executive David Burling Notice Before Action

DGE199

Hi folks,
New to the forum. I made a complaint to Thomson 35 days ago and still haven't received a response. I've read a lot of posts and seen that people don't recommend the CAA. But what about ABTA? Is it worth contacting them before I try again to get a response from Thomson?

Thanks.

David_e

DGE199 wrote: »

But what about ABTA? Is it worth contacting them before I try again to get a response from Thomson?

There is absolutely no point whatsoever.

If you don't want to wait (and certainly if you are approaching the time limit) send an NBA and then commence legal action. (That is assuming you have done all your research on the forum and believe you have a "fact pattern".)

Alan_Bowen

ABTA cannot help as the claim is against the airline not the tour operator and they are separate legal entities.

MarkyLou

groomys wrote: »

Hi MarkyLou,
If it was the TOM175 flight to Manchester on 28th, I was on that flight (eventually). Apparently, they gave our plane to some delayed passengers on the Gatwick flight because of bad weather in London.

This decision cost me a fortune, so of course I am considering a claim. I'd like this opportunity to ask anyone where this leaves us in regard to the 'Bad Weather' get out clause, as the weather was fine in Manchester?

Just had a reply from Thomson today saying that the delay was due to a meteorological problem. The weather was bad in Gatwick though, not Manchester which is where our flight was headed.

Can anyone advise if we should pursue this? Or are they indeed within their rights to refuse compensation on this basis?

TIA

David_e

MarkyLou wrote: »

Can anyone advise if we should pursue this? Or are they indeed within their rights to refuse compensation on this basis?

If you read the FAQs and Vauban's excellent summary, you will understand when the airline can (legally) rely on weather as an EC. By way of a clue, it's very limited.

Mattandhel

FairyGrim wrote: »

Yes it was the Manchester flight. I wonder how many times Thomson chop and change flights, sacrificing one flight over another in favour of cost. I expect it is cheaper to get a landing slot at Manchester than Gatwick. How are they going to use technical problems on another flight to wriggle out of this one?

I'm amazed by this thread with 276 pages and disgusted by the poor communication so far. Hopefully more TOM123 victims will appear on here.

Pilot seemed fairly resigned to what had gone on, he even confessed to being flown out the day before.

We were on this flight too. I received a text from Thomson at 4pm ish the day before saying the flight was delayed until 18.50. I've just sent my email in for compensation. It completely ruined the first day of our holiday, or should I say we all lost the first day of our holiday and endured a horrific cramped flight on that only 767. I am 5ft 6 and very small built and I was incredibly uncomfortable my poor hubby is a lot taller and bigger built and his legs were rammed up to the seat infront. What irritated me the most was that Thomson knew about the flight delay 18 hours before hand so surely this should have been enough time to sort something else out.