Flight delay and cancellation compensation, Thomas Cook ONLY

Camerop

Thank you I forwarded the reply for TC to CAA yesterday thanks for your help.

Camerop

111KAB, my thoughts exactly! ��

batman44

Looks like i am off to court, still no sign of anything.

Vauban

batman44 wrote: »

Looks like i am off to court, still no sign of anything.

Pathetic. Still: good job you didn't agree to discontinue on the basis of their promises?

NoviceAngel

Vauban wrote: »

Pathetic. Still: good job you didn't agree to discontinue on the basis of their promises?

I was in a similar position with Jet2, the hearing fee was I recall due to be paid to the Court on a Monday, the Thursday before I was still awaiting settlement. Finally the cash arrived on the Friday the day before. I had already checked with the Court, who said that they could accept payment by credit/debit card on the Monday.

I've not seen anything so sinister happen with J2 but if the Court fee wasn't paid by the Monday and my case was struck out because of that. It would leave J2 with the option of simply changing their mind over an agreed settlement.

I'm not saying it would, but make sure that this doesn't happen to you!

Cheers,

NoviceAngel

batman44

Very close to the bone this, tomoz and thats it, times up for me to claim the fee back. Going to court to get it down in judgement unless they suprise me and give me all including the fee, you know gents.

Vauban

batman44 wrote: »

Very close to the bone this, tomoz and thats it, times up for me to claim the fee back. Going to court to get it down in judgement unless they suprise me and give me all including the fee, you know gents.

Don't know what you're complaining about anyway Batman - don't you know that Thomas Cook are paying out for all legitimate claims now? The CAA says so in their report, so it must be true.

Justnan

Camerop wrote: »

Hi folks still fighting on for flight TCX 162 Manchester to cancun 2013! Just got an e-mail from CAA stating that they re assessed our claim and TC have agreed we are due comp. TC will contact us regarding the payment allow 4weeks. E-mailed TC to give them a nudge regarding this e-mail. And they have came back saying they stand by there decision and I'm not due any comp! Think the right hand doesn't know what left hand is doing!!!! So frustrating!!!!!! 😡😡😡😡

Camerop, just for your info, TC have acknowledge they will be 'paying' out for this flight. They have emailed saying they will pay her £1900, that is for my daughter, her husband and their two children. The payment however is still awaited!

jon2012

I am also trying to get compensation for the TCX 162 flight to Cancun . Thomas Cook has refused to pay on the 4 occasions that I have written to them.
Bott & Co are in the process of issuing court proceedings against them after their latest excuse of 'manufacturing defect in a part' was given.
There must be a large amount of faulty parts being fitted 'Not' judging by the times this excuse has being used with claimants recently.

D4nny

hi guys finally got another email from tc this morning and i read it as tho they will be paying out some comp but in the email it doesnt state how much do they normally say how much? il copy the email what they have sent me and see if i have read it correctly??

Thanks so much for being patient whilst we investigated your recent enquiry about your flight and previous claim with Thomas Cook Airlines. I am pleased to say that we have now completed the review of your claim for flight TCX 5512.

As you are aware, the previous investigation showed that the cause of the delay was as a result of a technical fault which was not inherent in the normal course of activity.

A recent Supreme Court decision in the case of Huzar vs Jet2.com, has resulted in a change to how EC Regulation 261/2004 is interpreted. This is the Regulation that provides for compensation payments for flight delays. The decision of the Supreme Court now stipulates that a number of technical incidents leading to flight delays can no longer be classified as extraordinary circumstances. This is different to previous guidance from the CAA and other national enforcement bodies.

Following this review, under EU Regulation 261/2004 compensation is now payable for your claim. Due to the high workload that we are currently experiencing, I want to say sorry for the delay in issuing the compensation for your claim. You will receive the compensation within 28 days and the amount being paid will be confirmed on your payment confirmation email.

I’m really sorry that you experienced a delay on your flight with us. It’s so important to us to make sure that your flight is on time and you get the best possible customer experience. Thank you for taking the time to contact us and we look forward to welcoming you on your next holiday with Thomas Cook.Thanks so much for being patient whilst we investigated your recent enquiry about your flight and previous claim with Thomas Cook Airlines. I am pleased to say that we have now completed the review of your claim for flight TCX 5512.

As you are aware, the previous investigation showed that the cause of the delay was as a result of a technical fault which was not inherent in the normal course of activity.

A recent Supreme Court decision in the case of Huzar vs Jet2.com, has resulted in a change to how EC Regulation 261/2004 is interpreted. This is the Regulation that provides for compensation payments for flight delays. The decision of the Supreme Court now stipulates that a number of technical incidents leading to flight delays can no longer be classified as extraordinary circumstances. This is different to previous guidance from the CAA and other national enforcement bodies.

Following this review, under EU Regulation 261/2004 compensation is now payable for your claim. Due to the high workload that we are currently experiencing, I want to say sorry for the delay in issuing the compensation for your claim. You will receive the compensation within 28 days and the amount being paid will be confirmed on your payment confirmation email.

I’m really sorry that you experienced a delay on your flight with us. It’s so important to us to make sure that your flight is on time and you get the best possible customer experience. Thank you for taking the time to contact us and we look forward to welcoming you on your next holiday with Thomas Cook.

Kind Regards,

Sonu Kumar

Customer Relations

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