Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

batman44 wrote: »

Are we back to this rubbish website design again? I cannot navigate this as easy as the original:mad:

You can click to go back to the original - I have done this.

batman44

Done this bud in user cp mange versions but this is still the same

batman44

back to normal now, that took some time to revert back.

tracylou

Vauban wrote: »

You can click to go back to the original - I have done this.

But only for a short time apparently.

I hate this new design, it's too bright and I can't look at it for too long. There are 17 pages (so far) of negative reviews on their feedback pages but I wonder if anyone will take any notice?

There was nothing wrong with the old lay-out, so why change it?

JPears

Me NO LIKEY!!

tracylou

Great. Mine just reverted back to the old format without me clicking on anything.

Could this mean they've changed their minds about the new design hopefully? :j

NoviceAngel

Just read a post on it, it was supposed to be released to a select few testers, things went wrong and boom, they are changing it back!

But boy, that was quite a shock today!

Camerop

Hi folks still fighting on for flight TCX 162 Manchester to cancun 2013! Just got an e-mail from CAA stating that they re assessed our claim and TC have agreed we are due comp. TC will contact us regarding the payment allow 4weeks. E-mailed TC to give them a nudge regarding this e-mail. And they have came back saying they stand by there decision and I'm not due any comp! Think the right hand doesn't know what left hand is doing!!!! So frustrating!!!!!! 😡😡😡😡

Vauban

Camerop wrote: »

Hi folks still fighting on for flight TCX 162 Manchester to cancun 2013! Just got an e-mail from CAA stating that they re assessed our claim and TC have agreed we are due comp. TC will contact us regarding the payment allow 4weeks. E-mailed TC to give them a nudge regarding this e-mail. And they have came back saying they stand by there decision and I'm not due any comp! Think the right hand doesn't know what left hand is doing!!!! So frustrating!!!!!! 😡😡😡😡

Forward the TC email to the CAA and ask them to take action against the airline for failure to adhere to Regulation 261/04.

111KAB

The right hand does know what the left hand is doing but both hands are giving two fingers - the left to you and the right to the CAA.